PROFESSIONAL EXPERIENCE:

Confidential

Sr. System Administrator

Responsibilities:

• Provide CentOS 7, Windows 2008 & 2012 support for PCG cloud environments
• Plan & implement Data Center migration to Dimension Data Cloud
• Architect cloud infrastructure solution for PCG on Dimension Data and AWS cloud
• Managing security to protect HIPAA / PII data
• Remediate / audit systems for security compliance
• Validate vendor invoices and submit to Accounts payable
• Manage work thru Jira, Remedy and submit issues to Dimension Data / AWS.
• Performance monitoring of Production servers providing trending analysis
• Work with peers and vendors to drive process improvement and improved value to our clients.
• Provide escalation management for vendor and clients during SEV 1 outages.
• Reviewing client SLA/SLO agreements as well as contracted scope commitments.
• Review service failures and confirm appropriate Problem Management actions are being developed and executed until completion
• Setting up VMs as App Servers thru VMware.
• Configure Load Balancer and F5 Firewall rules
• Document and execute Disaster Recovery Procedures.
• Write Ksh, bash scripts to automate repetitive processes
• Use Splunk to monitor web servers
• Coordinate resources during critical incidents and keep management updated.
• Proactively evaluate systems to avoid recurring issues.

Confidential

Linux / UNIX engineer

Responsibilities:

• Acted as incident manager during SEV / Priority 1,2 issues
• Write Ksh, bash scripts to automate repetitive processes
• Update management during crisis events.
• Coordinate vendor involvement during outages.
• Provided daily UNIX/ AIX / Linux Production Support for Symantec.
• Architect new systems for Symantec client.
• Performance monitoring & tuning of Linux and Solaris systems using BMC & HPOM
• Install NetBackup and Puredisk backup solutions
• Test Backups for Disaster Recovery / Business Continuity
• Used ServiceNow for change & incident management.
• Remediated servers for SOX compliance to security standards.
• Performed Disk administration using native Linux logical volume manager (LVM).
• Administered user & group management for all the Linux Servers.
• Documented Linux environments and configurations.
• Supported middle - tier application installation and troubleshooting on RedHat Linux servers.
• Implemented several native Linux services like NFS, DNS, DHCP, NTP, LVM etc.
• Configured and troubleshoot firewall and network related issues on the Linux OS side..
• Applying new patches and packages for AIX, Solaris and RedHat Linux.
• Kernel upgrades for UNIX / Linux servers.
• Configured virtual IPs in UNIX / Linux servers..
• Installation, Configuration, upgrade and troubleshooting of UNIX / Linux based systems

Confidential

Manager ITO Svc Delivery I / Service Delivery Manager

Responsibilities:

• Provided incident management during Critical Priority 1,2 issues
• Worked with internal leaders to develop service improvement or other strategies beneficial to the company's goals and objectives.
• Worked in cross functional environment with leaders to communicate strategy, drive change, and deliver needed results.
• Ensure site operational readiness regarding the implementation of new business and existing client upsells.
• Performance monitoring & tuning of Linux systems
• Conducted business reviews of KPI /metrics reporting with Disney management.
• Established processes for accomplishing changes.
• Hiring authority for HP employees.
• Understand and satisfy the contractual requirements and customer expectations.
• Manage day-to-day service delivery to the Disney account.
• Coached / mentored direct reports.
• Assessed and managed employee performance.
• Cultivated and maintained positive relationships with customer.

Confidential

Technical Manager

Responsibilities:

• Managed backups for 38000 clients, 30PB of data at 5 Data Centers across the US on a monthly basis.
• Migrated servers between data centers.
• Implemented data encryption solution managing $10M budget to meet SOX Compliance
• Established and managed offshore BUR team in Hyderabad India.
• Provided trend analysis for staffing, problem and incident tickets and on-call paging to senior management.
• Personnel management, mentoring, staffing, setting goals, performance evaluations and compensation decisions.
• Provided Performance analysis and capacity planning of systems to provide upgrade path for several LOB clients based on forecasted growth.
• Analyzed business requirements to design and configure new systems to meet client requirements using new technologies.
• ITIL v3 and experience.
• Planned and implemented changes into large computing environment.
• Incident manager assigning incidents to direct reports to ensure restoral of service within SLA.
• Managed Nexus queue by assigning enhancement requests to team.
• Responsible for approval and representation of all Maximo Changes at CAB meetings that impact the backup infrastructure.
• Facilitated meetings with vendors and technical team during SEV1 outages and determine root cause.
• Improved Backup Success Rate from 95% to 99% by utilizing Six Sigma processes.

Confidential

VP - Team Manager / Lead Administrator

Responsibilities:

• Team Lead for TRU64, HP-UX, NCR UNIX / Teradata Data Warehouse teams.
• Experienced troubleshooting, configuring UNIX servers.
• Installed HP Superdomes in TX and VA HP-UX 11.23
• Worked with peers and internal partners to drive process improvement and improved value to our clients and partners.
• Write Ksh shell scripts to automate repetitive processes
• Architect, configure, deploy, troubleshoot, and support enterprise servers in a decentralized environment
• Performance monitoring & tuning using Tivoli and native OS tools, sar, top, vmstat, netstat.
• Established policies, standards, licensing agreements, and configuration guidelines for UNIX systems
• Performed file system and database configuration, maintenance, and management
• Recommended and execute modifications to UNIX Systems in order to improve efficiency, reliability, and performance
• Performed data center migrations after mergers
• Conducted research on hardware and software in support of procurement and system development efforts