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I.t. Security Analyst Resume

Houston, TX

SUMMARY

  • I have been an IT Professional with 9+ years of desktop support experience diagnosing, troubleshooting and installing different hardware and software.
  • I have 1 - year experience with several different McAfee products (McAfee ePO, VirusScan Enterprise, Drive Encryption, and Removable Media Encryption).
  • I provide excellent written and verbal communication skills that allow me to present and speak to end-users efficiently.

TECHNICAL SKILLS

  • Microsoft Windows (95, 98, 2000, XP, 7), OSX
  • Microsoft Office Suite (Word, Excel, PowerPoint, Access)
  • Computer Repair: Diagnosing, troubleshooting, and installing hardware/software.
  • Microsoft Internet Explorer, Mozilla Firefox, Google Chrome
  • PC Cloning/Restoring (Acronis Imaging software, Symantec Ghost/Antivirus)
  • Remote Access Software (LogMeIn, TeamViewer)
  • PC/Laptop Deployment iOS and Android
  • McAfee EPO
  • MacAfee Virus Scan Enterprise
  • McAfee Drive Encryption
  • McAfee Removable Media Encryption

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

I.T. Security Analyst

Responsibilities:

  • Resolved tickets issued through ServiceNow ticketing system.
  • First point of contact for users with issues with McAfee Virus Scan Enterprise, Drive Encryption and Removable Media Protection.
  • A member of a team of three, to deploy McAfee Removable Media Protection Enterprise wide on 20,000 users systems.
  • Part of a team of two to maintain McAfee ePolicy Orchestrator management system.

Confidential, Pasadena, TX

I.T. Support Specialist

Responsibilities:

  • Establish hardware/software recommendations to end users to meet business requirements.
  • Manage hardware and software procurement for gulf coast offices.
  • Installed and configured Cisco VoIP phones with Jive Communication VoIP host service.
  • Resolve tickets issued through POLARIS.Net ticketing system.
  • Support small lab I.T. environment to test solutions for end users (Including VMware).
  • Active Directory administration support (user account creation, exchange mailbox creation, manage group memberships).
  • Acronis disk imaging; building, deploying, and maintaining images for corporate and remote sites.
  • Provide multiple hat technical support internally to oil and gas professionals (i.e. oil inspectors, oil chemists, lab technicians, administrators, executives).
  • Control documentation and inventory of corporate I.T. equipment in all gulf coast offices using xAssets IT Asset management software.

Confidential, Alvin, TX

Information Technology Assistant

Responsibilities:

  • Backup important files and/or restore computers to corporate image.
  • Created and loaded images using Symantec Ghost in preparation for cloning multiple workstations at once.
  • Troubleshoot and diagnose hardware and software issues which include but not limited to: desktops, laptops, printers, LAN.
  • Responsible for installation and configuring of newly acquired systems to replace outdated workstations.
  • Installed software/hardware to specific departments to meet end user requirements.
  • Responsible for searching and quarantining spyware and other malicious software from workstations.
  • Used Hesk ticketing system for tracking, creating and resolving work orders according to priority levels.

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