I.T. Security Analyst Resume Houston, TX - Hire IT People

SUMMARY

I have been an IT Professional with 9+ years of desktop support experience diagnosing, troubleshooting and installing different hardware and software.
I have 1 - year experience with several different McAfee products (McAfee ePO, VirusScan Enterprise, Drive Encryption, and Removable Media Encryption).
I provide excellent written and verbal communication skills that allow me to present and speak to end-users efficiently.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

I.T. Security Analyst

Responsibilities:

Resolved tickets issued through ServiceNow ticketing system.
First point of contact for users with issues with McAfee Virus Scan Enterprise, Drive Encryption and Removable Media Protection.
A member of a team of three, to deploy McAfee Removable Media Protection Enterprise wide on 20,000 users systems.
Part of a team of two to maintain McAfee ePolicy Orchestrator management system.

Confidential, Pasadena, TX

I.T. Support Specialist

Responsibilities:

Establish hardware/software recommendations to end users to meet business requirements.
Manage hardware and software procurement for gulf coast offices.
Installed and configured Cisco VoIP phones with Jive Communication VoIP host service.
Resolve tickets issued through POLARIS.Net ticketing system.
Support small lab I.T. environment to test solutions for end users (Including VMware).
Active Directory administration support (user account creation, exchange mailbox creation, manage group memberships).
Acronis disk imaging; building, deploying, and maintaining images for corporate and remote sites.
Provide multiple hat technical support internally to oil and gas professionals (i.e. oil inspectors, oil chemists, lab technicians, administrators, executives).
Control documentation and inventory of corporate I.T. equipment in all gulf coast offices using xAssets IT Asset management software.

Confidential, Alvin, TX

Information Technology Assistant

Responsibilities:

Backup important files and/or restore computers to corporate image.
Created and loaded images using Symantec Ghost in preparation for cloning multiple workstations at once.
Troubleshoot and diagnose hardware and software issues which include but not limited to: desktops, laptops, printers, LAN.
Responsible for installation and configuring of newly acquired systems to replace outdated workstations.
Installed software/hardware to specific departments to meet end user requirements.
Responsible for searching and quarantining spyware and other malicious software from workstations.
Used Hesk ticketing system for tracking, creating and resolving work orders according to priority levels.