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Technical Services Specialist Resume

New, JerseY

SUMMARY

  • IBM Certified Professional with over 12.5 years of experience in Server Administration, Storage & Backup Administration and Data Center & Disaster Recovery Site Operations.
  • Good Experience in Client Interaction, Perform Analysis and to translate Functional Requirements into Technical Requirements.
  • Managing the Infrastructure requirements, project the risk assessment factors to client on monthly review meetings.
  • Sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures.
  • Forecast on Capacity planning for all Servers and Storages devices.
  • Insightful, practical, straight - forward and meaningful (to me) discussion topics includes, improving delivery, strategy, and managing innovation.
  • Vendor Management.
  • Playing an additional role as Infrastructure Management Services Lead.
  • Implement best practices and procedures for key Unix / Storage & Backup / Data Center Operations Technologies.
  • Interact with different business units/groups and be the face of the Unix Team.
  • Responsible for documenting Service Delivery Reports on monthly basis.
  • Responsible for Data Center Management related issues.
  • Possess Strong Communication, Customer Service and Organization skills, which emerged strong Customer Satisfaction in terms Delivery and Meeting their SLA’s.
  • Interacting with clients on all levels to help resolve IT-related issues and provide solution in a timely manner.
  • Effectively communicate relevant IT-related information to the top management.
  • Responsible to Initiate and implement improvements in all areas of IT.
  • Excellent Analytical, Problem Solving and Interpersonal skills. Ability to learn and adapt to new concepts faster and to implement them to bring out better performance of the application.
  • Consistent Team Player and a Leader who can take up more challenges and responsibilities.
  • Awarded “STAR PERFORMER” for Consistent Performance, for Key Developments and Leadership Directives.

TECHNICAL SKILLS

Operating Systems: Red Hat Linux 5, 6, IBM AIX 5.3, 6.1, 7.1, HP-UX 11.23, 11iV3.

Databases: IBM DB2.

Report Tools: Summus, HP-OVSM, IBM Site scope.

Hardware and Server Class: IBM eServer X-Series and IBM P-Series servers, Superdome 2, HP RX Integrity Servers.

Storage & Backup: IBM-DS4800 Storage, HP-EVA4400, EVA6550, EVA8400 Storage, 3PAR. Data Protector.

Virtualization: Hardware Management Console, LPAR, DLPAR & VIO on AIX, nPar, vPar on Superdome Servers (HP-UX).

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

Technical Services Specialist

Responsibilities:

  • LVM Management.
  • OS installation, migration and troubleshooting.
  • NIM installation and configuration.
  • OS restoration through NIM server.
  • Power HA installation and configuration and troubleshooting.
  • Adding of Resource Groups online through power HA.
  • Performing file systems extensions online.
  • Network File System-configuring NFS Server and Clients.
  • Working with paging spaces-creation / increasing the paging spaces as per the requirement.
  • Disk Storage Management in AIX-Logical and Physical Volume Configuration and maintenance.
  • Undertaking the HMC Activities.
  • Technology Level update, Service Pack upgrade and applying vulnerability fixes, open SSL, Java update, bash, etc for AIX 6.1, 7.1 Operating Systems.
  • Worked on Global Parallel File Systems.
  • NFS file system creation and exporting the file systems to client VMs.
  • Cluster failover and fallback testing’s.
  • Rsync activities from DC to DR.
  • Performing eREG updates.
  • Raising the CIRATES on the portal and resolving all the audit findings.
  • Performing SUDO upgrades.
  • Performing all the OS related changes on Cloud Environment and ensure completing as per the change window timings.
  • Working on incident / service request tickets and raising new changes as and when required.
  • Will be actively participating on Global Serv1 & Serv2 Chats to troubleshoot and fix the issue in timely manner.
  • Ensure to meet as per the SLAs.
  • User Administration.
  • Performance monitoring.

Confidential, New York

Delivery Lead

Responsibilities:

  • Managing User Creations and deletions.
  • Problem determination in Logical volume manager and file system.
  • Configuring NTP Server for the Unix environment Servers.
  • Performed SAMBA Server configuration on AIX Servers.
  • File System monitoring and utilization management.
  • Creating and removing the Volume Group, Logical volume, File systems.
  • Performing file systems extensions online.
  • Network File System-configuring NFS Server and Clients.
  • Working with paging spaces-creation / increasing the paging spaces as per the requirement.
  • Creation of VGs, LVs and File systems and extending the file systems.
  • Planning and organizing monthly MKSYSB and SAVEVG backups and OS partition backups of AIX servers.
  • Disk Storage Management in AIX-Logical and Physical Volume Configuration and maintenance.
  • Undertaking the HMC Activities.
  • Systems administration knowledge supporting Windows Server 2003/2008.
  • Server Patch Updations.
  • Strong working knowledge of supporting Windows XP, Windows 7, Microsoft Office 2010.
  • Basic knowledge on networking technologies such as DHCP, DNS, and Wireless networks

Confidential, Chicago

Delivery Lead

Responsibilities:

  • Creation of Volume group, Logical Volumes, File system.
  • File System monitoring and utilization management.
  • Performing file systems extensions online.
  • Network File System-configuring NFS Server and Clients.
  • Working with paging spaces-creation / increasing the paging spaces as per the requirement.
  • Disk Storage Management in AIX-Logical and Physical Volume Configuration and maintenance.
  • Creating and removing the Volume Group, Logical volume, File systems.
  • Managing User Creations and deletions.
  • Using Mirroring and unmirroring concept in rootvg and other VGs.
  • Configuration of new devices using cfgmgr-Disk Replacement incase of any disasters.
  • Problem determination in Logical volume manager and file system.
  • Up gradation of patches on all servers.
  • Undertaking the HMC Activities.
  • Managing and monitoring of HACMP Cluster services.
  • Adding of new Hard disks in the exiting cluster VG and extending the respective file systems online using C-SPOC.
  • Maintenance activities on cluster such as start and stop the cluster, checking resource group status, taking cluster snaps.
  • Checking the HACMP logs.
  • Rolling back up of fall over resource groups to the home node manually.
  • Creation of VGs, LVs and file systems on cluster servers using C-SPOC.
  • Increasing the size of cluster file systems online using C-SPOC.

Confidential, New York

Delivery Lead

Responsibilities:

  • SD2 Servers HP-UX OS Installations and up gradations.
  • Installation and configuration of HP-UX 11.23 and 11.31 Operating System.
  • Creation of VGs, LVs and File systems and extending the file systems Online and Offline mode.
  • Disk space management using HP-UX Logical volume manager.
  • Managing EVA8400, EVA6100, EVA6550 and 3PAR Storage Subsystems.
  • Managing MSL 8096 and MSL4048 Tape Libraries.
  • Creation of vdisks / CPGs from EVA and 3PAR and presenting it to Windows, Unix and VMWare hosts.
  • Deletion of LUNs as and when required by the business.
  • Configured NTP Server for the Unix environment Servers.
  • Have performed SAMBA Server configuration on AIX Servers.
  • Managing Data Protector backup tool.
  • Initiating IDB Backup of the DP Software.
  • Scheduling online database, log archive and offline file system backups through Data Protector software.
  • Taking offline database backups through native tool.
  • Restoration of online database, file system backups using selective softwares.
  • Managing nPar / vPar on Superdome 2 Servers.
  • Patch Installation and Management.
  • Monitoring Superdome hardware health status on regular intervals.
  • Base OE Upgrade on HP-UX Servers.
  • Recovery of the systems using respective utilities like IGNITE - UX.
  • Administration tasks of HP-UX Servers with MCSG Clusters.
  • Creation of VGs, LVs & File system online through MCSG.
  • Failover and fallback testing of cluster packages using MCSG.

Confidential, San Francisco

Delivery Lead

Responsibilities:

  • Managing User Creations and deletions.
  • Using Mirroring and unmirroring concept in rootvg and other VGs.
  • Extension of new HDDs in existing VGs.
  • Creating and removing the Volume Group, Logical volume, File systems.
  • Problem determination in Logical volume manager and file system.
  • Creation of Volume group, Logical Volumes, File system.
  • File System monitoring and utilization management.
  • Performing file systems extensions online.
  • Network File System-configuring NFS Server and Clients.
  • Working with paging spaces-creation / increasing the paging spaces as per the requirement.
  • Configured NTP Server for the Unix environment Servers
  • Managing and monitoring of HACMP Cluster services.
  • Maintenance activities on cluster such as start and stop the cluster, checking resource groups status, taking cluster snaps.
  • Checking the HACMP logs.
  • Rolling back of fall over resource groups to the home node manually.
  • Creation of VGs, LVs and file systems on cluster servers using C-SPOC.
  • Increasing the size of cluster file systems online using C-SPOC.
  • Adding of new Hard disks in the exiting cluster VG and extending the respective file systems online using C-SPOC.

Confidential

System Administrator

Responsibilities:

  • Maintaining the Servers, PCs and the Network in the Browsing Centre.
  • Installation of Software, Antivirus and other utilities to ensure a safe and comfortable environment for the customers to use the internet.
  • Setup desktop computers and peripherals and test network connections.
  • Install and test desktop software applications and internet browsers.
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
  • Maintain computer peripheral devices like printers and resolve associated problems.
  • Test computers to ensure proper functioning of computer systems.
  • Performs general preventative maintenance tasks on computers, laptops, printers, etc.

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