Technical Services Specialist Resume
New, JerseY
SUMMARY
- IBM Certified Professional with over 12.5 years of experience in Server Administration, Storage & Backup Administration and Data Center & Disaster Recovery Site Operations.
- Good Experience in Client Interaction, Perform Analysis and to translate Functional Requirements into Technical Requirements.
- Managing the Infrastructure requirements, project the risk assessment factors to client on monthly review meetings.
- Sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures.
- Forecast on Capacity planning for all Servers and Storages devices.
- Insightful, practical, straight - forward and meaningful (to me) discussion topics includes, improving delivery, strategy, and managing innovation.
- Vendor Management.
- Playing an additional role as Infrastructure Management Services Lead.
- Implement best practices and procedures for key Unix / Storage & Backup / Data Center Operations Technologies.
- Interact with different business units/groups and be the face of the Unix Team.
- Responsible for documenting Service Delivery Reports on monthly basis.
- Responsible for Data Center Management related issues.
- Possess Strong Communication, Customer Service and Organization skills, which emerged strong Customer Satisfaction in terms Delivery and Meeting their SLA’s.
- Interacting with clients on all levels to help resolve IT-related issues and provide solution in a timely manner.
- Effectively communicate relevant IT-related information to the top management.
- Responsible to Initiate and implement improvements in all areas of IT.
- Excellent Analytical, Problem Solving and Interpersonal skills. Ability to learn and adapt to new concepts faster and to implement them to bring out better performance of the application.
- Consistent Team Player and a Leader who can take up more challenges and responsibilities.
- Awarded “STAR PERFORMER” for Consistent Performance, for Key Developments and Leadership Directives.
TECHNICAL SKILLS
Operating Systems: Red Hat Linux 5, 6, IBM AIX 5.3, 6.1, 7.1, HP-UX 11.23, 11iV3.
Databases: IBM DB2.
Report Tools: Summus, HP-OVSM, IBM Site scope.
Hardware and Server Class: IBM eServer X-Series and IBM P-Series servers, Superdome 2, HP RX Integrity Servers.
Storage & Backup: IBM-DS4800 Storage, HP-EVA4400, EVA6550, EVA8400 Storage, 3PAR. Data Protector.
Virtualization: Hardware Management Console, LPAR, DLPAR & VIO on AIX, nPar, vPar on Superdome Servers (HP-UX).
PROFESSIONAL EXPERIENCE
Confidential, New Jersey
Technical Services Specialist
Responsibilities:
- LVM Management.
- OS installation, migration and troubleshooting.
- NIM installation and configuration.
- OS restoration through NIM server.
- Power HA installation and configuration and troubleshooting.
- Adding of Resource Groups online through power HA.
- Performing file systems extensions online.
- Network File System-configuring NFS Server and Clients.
- Working with paging spaces-creation / increasing the paging spaces as per the requirement.
- Disk Storage Management in AIX-Logical and Physical Volume Configuration and maintenance.
- Undertaking the HMC Activities.
- Technology Level update, Service Pack upgrade and applying vulnerability fixes, open SSL, Java update, bash, etc for AIX 6.1, 7.1 Operating Systems.
- Worked on Global Parallel File Systems.
- NFS file system creation and exporting the file systems to client VMs.
- Cluster failover and fallback testing’s.
- Rsync activities from DC to DR.
- Performing eREG updates.
- Raising the CIRATES on the portal and resolving all the audit findings.
- Performing SUDO upgrades.
- Performing all the OS related changes on Cloud Environment and ensure completing as per the change window timings.
- Working on incident / service request tickets and raising new changes as and when required.
- Will be actively participating on Global Serv1 & Serv2 Chats to troubleshoot and fix the issue in timely manner.
- Ensure to meet as per the SLAs.
- User Administration.
- Performance monitoring.
Confidential, New York
Delivery Lead
Responsibilities:
- Managing User Creations and deletions.
- Problem determination in Logical volume manager and file system.
- Configuring NTP Server for the Unix environment Servers.
- Performed SAMBA Server configuration on AIX Servers.
- File System monitoring and utilization management.
- Creating and removing the Volume Group, Logical volume, File systems.
- Performing file systems extensions online.
- Network File System-configuring NFS Server and Clients.
- Working with paging spaces-creation / increasing the paging spaces as per the requirement.
- Creation of VGs, LVs and File systems and extending the file systems.
- Planning and organizing monthly MKSYSB and SAVEVG backups and OS partition backups of AIX servers.
- Disk Storage Management in AIX-Logical and Physical Volume Configuration and maintenance.
- Undertaking the HMC Activities.
- Systems administration knowledge supporting Windows Server 2003/2008.
- Server Patch Updations.
- Strong working knowledge of supporting Windows XP, Windows 7, Microsoft Office 2010.
- Basic knowledge on networking technologies such as DHCP, DNS, and Wireless networks
Confidential, Chicago
Delivery LeadResponsibilities:
- Creation of Volume group, Logical Volumes, File system.
- File System monitoring and utilization management.
- Performing file systems extensions online.
- Network File System-configuring NFS Server and Clients.
- Working with paging spaces-creation / increasing the paging spaces as per the requirement.
- Disk Storage Management in AIX-Logical and Physical Volume Configuration and maintenance.
- Creating and removing the Volume Group, Logical volume, File systems.
- Managing User Creations and deletions.
- Using Mirroring and unmirroring concept in rootvg and other VGs.
- Configuration of new devices using cfgmgr-Disk Replacement incase of any disasters.
- Problem determination in Logical volume manager and file system.
- Up gradation of patches on all servers.
- Undertaking the HMC Activities.
- Managing and monitoring of HACMP Cluster services.
- Adding of new Hard disks in the exiting cluster VG and extending the respective file systems online using C-SPOC.
- Maintenance activities on cluster such as start and stop the cluster, checking resource group status, taking cluster snaps.
- Checking the HACMP logs.
- Rolling back up of fall over resource groups to the home node manually.
- Creation of VGs, LVs and file systems on cluster servers using C-SPOC.
- Increasing the size of cluster file systems online using C-SPOC.
Confidential, New York
Delivery Lead
Responsibilities:
- SD2 Servers HP-UX OS Installations and up gradations.
- Installation and configuration of HP-UX 11.23 and 11.31 Operating System.
- Creation of VGs, LVs and File systems and extending the file systems Online and Offline mode.
- Disk space management using HP-UX Logical volume manager.
- Managing EVA8400, EVA6100, EVA6550 and 3PAR Storage Subsystems.
- Managing MSL 8096 and MSL4048 Tape Libraries.
- Creation of vdisks / CPGs from EVA and 3PAR and presenting it to Windows, Unix and VMWare hosts.
- Deletion of LUNs as and when required by the business.
- Configured NTP Server for the Unix environment Servers.
- Have performed SAMBA Server configuration on AIX Servers.
- Managing Data Protector backup tool.
- Initiating IDB Backup of the DP Software.
- Scheduling online database, log archive and offline file system backups through Data Protector software.
- Taking offline database backups through native tool.
- Restoration of online database, file system backups using selective softwares.
- Managing nPar / vPar on Superdome 2 Servers.
- Patch Installation and Management.
- Monitoring Superdome hardware health status on regular intervals.
- Base OE Upgrade on HP-UX Servers.
- Recovery of the systems using respective utilities like IGNITE - UX.
- Administration tasks of HP-UX Servers with MCSG Clusters.
- Creation of VGs, LVs & File system online through MCSG.
- Failover and fallback testing of cluster packages using MCSG.
Confidential, San Francisco
Delivery Lead
Responsibilities:
- Managing User Creations and deletions.
- Using Mirroring and unmirroring concept in rootvg and other VGs.
- Extension of new HDDs in existing VGs.
- Creating and removing the Volume Group, Logical volume, File systems.
- Problem determination in Logical volume manager and file system.
- Creation of Volume group, Logical Volumes, File system.
- File System monitoring and utilization management.
- Performing file systems extensions online.
- Network File System-configuring NFS Server and Clients.
- Working with paging spaces-creation / increasing the paging spaces as per the requirement.
- Configured NTP Server for the Unix environment Servers
- Managing and monitoring of HACMP Cluster services.
- Maintenance activities on cluster such as start and stop the cluster, checking resource groups status, taking cluster snaps.
- Checking the HACMP logs.
- Rolling back of fall over resource groups to the home node manually.
- Creation of VGs, LVs and file systems on cluster servers using C-SPOC.
- Increasing the size of cluster file systems online using C-SPOC.
- Adding of new Hard disks in the exiting cluster VG and extending the respective file systems online using C-SPOC.
Confidential
System Administrator
Responsibilities:
- Maintaining the Servers, PCs and the Network in the Browsing Centre.
- Installation of Software, Antivirus and other utilities to ensure a safe and comfortable environment for the customers to use the internet.
- Setup desktop computers and peripherals and test network connections.
- Install and test desktop software applications and internet browsers.
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
- Maintain computer peripheral devices like printers and resolve associated problems.
- Test computers to ensure proper functioning of computer systems.
- Performs general preventative maintenance tasks on computers, laptops, printers, etc.