We provide IT Staff Augmentation Services!

Customer Service/delivery Resume

SUMMARY

  • Well organized and detail - oriented; knack for understanding procedures and logistics. Strong skills in computer software, hardware installation, Microsoft Office, electronic mail, networking and operating systems. Consistently maintains a positive attitude and enjoy helping people.

PROFESSIONAL EXPERIENCE

Confidential

Customer Service/Delivery

Responsibilities:

  • Sort incoming mail and parcels for 564 boxes.
  • Load mail and parcels in delivery sequence into vehicle to deliver along a specific route.
  • Collect outgoing mail, money for stamps and insured mail and parcel post.
  • Managed, organized route edit book to route specifications and maintained a clean work area.

Confidential

Help Desk Technician

Responsibilities:

  • Demonstrated strong customer service and communications skills.
  • Determined and resolved issues for personal computers.
  • Maintained certifications in computer and network. Attended workshops and training classes.
  • Used troubleshooting skills and technical knowledge to resolved issues with Windows Operating systems.

Confidential

Technical Support Representative

Responsibilities:

  • Provided maintenance and systems support for a multi-platform computer operations environment.
  • Diagnosed and resolved system issues on AS400, RISC6000, UNIX and their operating system.
  • Demonstrated the ability to work well under deadline pressure and during system failures.

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