SUMMARY

• A dedicated, resourceful and result - oriented professional having 5 years of experience in IT industry with commendable expertise in Telecom domain
• Gained Proficiency in requirement gathering from client, preparing detailed design documents, developing code, preparing Test plan, code testing during Quality Assurance phases, conducting System Integration Testing, User Acceptance Testing and deploy the code in Production Servers using IBM Tivoli Netcool, an application used for fault management in NMS
• Possess excellent knowledge in Unix, Shell Scripting, IBM Tivoli Netcool Omnibus, IBM Tivoli Netcool Webtop, IBM Tivoli Impact, IBM Tivoli Network Manager, IBM Tivoli Monitoring, IBM End Point Manager, Tivoli Frameworks, IBM Tivoli Enterprise Portal (TIP),IBM Tivoli Provisioning Manager, IBM Tivoli Management Environment products, Java, Perl, SQL, Reporter (Oracle 10g Client)
• An accomplished professional having expertise in mentoring the new team, lea ding juniors in small projects, create the impact assessment documents including Cost & Timeframe Sheets for New Project besides execute a host of other related functional activities
• Adroit at analysing the organizational requirements, highly ethical, sincere, and trustworthy. Looking for an opportunity to work as technical consultant in IT/ Telecom Industry

TECHNICAL SKILLS

Programming Languages: UNIX, Perl, Shell scripting, Java, SQL, IBM Proprietary languages used in Netcool

Application: IBM Tivoli Netcool Omnibus v7.3.1, IBM Tivoli Netcool WebGUI 7.3.1, IBM Tivoli Netcool Impact, IBM Tivoli Network Manger v8, BO(SAP BusinessObjects XI R2), IBM Tivoli Monitoring, IBM End Point Manager, Tivoli Frameworks, IBM Tivoli Enterprise Portal (TIP),IBM Tivoli Provisioning Manager, IBM Tivoli Management Environment products

Web Technologies: JSP, HTML, JavaScript

Tools: Eclipse, Toad, BMC Change Management tool, HP Quality Centre, Familiarity with Veritas technologies

Operating Systems: Windows OS variants as W2003 server, W2008 server, UNIX OS variants such as Linux, Solaris, SUSE

Databases: Oracle

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis

Senior Management Systems Engineer

Tools Used: IBM Tivoli Netcool Omnibus, Impact, Reporter (Oracle 10g), UNIX, IBM Proprietary languages, BMC Change Management Tool.

Responsibilities:

• Participate in the implementation projects as and when requirement arises
• Taking full responsibility for stable operation of all systems under management
• Implement and support Windows clustering and applications in the systems management clusters
• Plan and implement Business As Usual upgrades and patching schedules following business critical processes
• Work on system/service performance issues, find root cause and solution
• Provide root cause analysis for existing problems affecting Production environments including vendor escalation where necessary
• Proactive in finding root cause irrespective of the source (be it UNIX, Windows, Network, applications) by working with peers
• Liaison with site operations/remote smart hands, vendors, engineering, development, applications support, end user services/project managers
• Be open to learning appropriate new technology and applying pro-actively
• 24x7 coverage to our customers
• Provision and maintenance of documentation on system configurations
• Project manage the implementation of small projects

Confidential, Minneapolis

Senior Management Systems Engineer

Tools Used: IBM Tivoli Netcool Omnibus, Impact, Reporter (Oracle 10g), UNIX, IBM Proprietary languages, BMC Change Management Tool.

Responsibilities:

• Involved in preparation of high level Detailed Design Document, Interface Documents and Requirement traceability Matrix documents
• Involved in preparation of Alarm register for 350+ alarms.
• Used MIB manager tool to create Netcool probe rules from the MIBs provided by the client
• Involved in Test plan preparation for ST,SIT and UAT
• Involved in coding the new rules that supported the MIBs provided and updating of the old rules files.
• After coding stage, carried out the System testing and System Integration testing.
• User Acceptance testing was conducted with client after fixing defects from ST and SIT.
• Used HP Quality Center for logging defects during Testing phase
• Used BMC change management tool for deployment in Production servers

Confidential, Minneapolis

Senior Management Systems Engineer

Tools Used: IBM Tivoli Netcool Omnibus, Impact, Reporter (Oracle 10g), UNIX, IBM Proprietary languages, BMC Change Management Tool.

Responsibilities:

• Involved in preparation of high level Detailed Design Document, Interface Documents and Requirement traceability Matrix documents.
• Involved in installation of Netcool Omnibus, Netcool Impact, Netcool Webtop, Netcool Integrated Network Manager, SAP Business Object.
• Involved in the configuration of all the above components in the Production Support and Maintenance environment of brand new Sun Solaris servers in accordance with the existing production environment.
• Involved in the setting up of Account-01 authentication for Netcool users
• Involved in generating crystal reports in SAP Business Objects
• Involved in Test plan preparation
• User Acceptance testing was conducted with client after fixing defects from ST and SIT.
• Used HP Quality Center for logging defects during Testing phase
• Used BMC change management tool for deployment in Production servers.

Confidential, Minneapolis

Senior Management Systems Engineer

Tools Used: IBM Tivoli Netcool Omnibus, Impact, Reporter (Oracle 10g), UNIX, IBM Proprietary languages, BMC Change Management Tool.

Responsibilities:

• Involved in configuring ITNM in the test environment for Development and testing
• Involved in preparing Perl scripts to modify the Alarm Summary and Description in the Webtop in accordance to the syntax provided by the Ticketing application
• Involved in configuring the Hop views and Polls in ITNM
• Involved in preparation of Test plan for ST, SIT and UAT
• After coding stage, carried out the System testing and System Integration testing.
• User Acceptance testing was conducted with client after fixing defects from ST and SIT.
• Used HP Quality Center for logging defects during Testing phase
• Used BMC change management tool for deployment in Production servers.

Confidential, Minneapolis

Senior Management Systems Engineer

Tools Used: IBM Tivoli Netcool Omnibus, Impact, Reporter (Oracle 10g), UNIX, IBM Proprietary languages, BMC Change Management Tool.

Responsibilities:

• Involved in preparation of Alarm Register for 300+ Network Alarms.
• Involved in preparation of high level Detailed Design Document, Interface Documents and Requirement traceability Matrix documents.
• Involved in Installation of Netcool Omnibus and Netcool Integrated Network manager in Linux servers.
• Setup the Netcool configuration in test environment in sync with production environment.
• Involved in the development of ITNM stitchers, Impact policy and SQL procedures
• Involved in discussions with client regarding the Devices in the network and the Network capacity to be used for capacity planning.
• Loaded Device information into Oracle database for Alarm enrichment using Toad
• Deployed the code in Testing Sun Solaris servers and assisted in testing phase ST and SIT till UAT with client.
• Used HP Quality Center for logging defects during Testing phase
• Used BMC change management tool for deployment in Production servers.

Confidential, Minneapolis

Senior Management Systems Engineer

Tools Used: IBM Tivoli Netcool Omnibus, Impact, Reporter (Oracle 10g), UNIX, IBM Proprietary languages, BMC Change Management Tool.

Responsibilities:

• Involved in preparation of high level Detailed Design Document, Interface Documents and Requirement traceability Matrix documents.
• Involved in environment setup in test environment for the Omnibus upgrade which included making the test environment in sync with the production environment.
• Involved in installation of Netcool Omnibus v7.3.1 in Solaris servers as well as Windows servers.
• Involved in discussions with client regarding the Alarms that were currently being handled in Netcool and those which can be avoided to prevent Load issues
• Involved in raising PMRs with IBM regarding Omnibus product defects.
• Deployed the code in Testing Sun Solaris servers and assisted in testing phase ST and SIT till UAT with client.
• Used HP Quality Center for logging defects during Testing phase
• Used BMC change management tool for deployment in Production servers.

Confidential, Minneapolis

Senior Management Systems Engineer

Tools Used: IBM Tivoli Netcool Omnibus, Impact, Reporter (Oracle 10g), UNIX, IBM Proprietary languages, BMC Change Management Tool.

Responsibilities:

• Involved in preparation of Alarm register for 250+ alarms.
• Used MIB manager tool to create Netcool probe rules from the MIBs provided by the client
• Involved in Test plan preparation for ST,SIT and UAT
• Involved in coding the new rules that supported the MIBs provided and updating of the old rules files.
• After coding stage, carried out the System testing and System Integration testing.
• User Acceptance testing was conducted with client after fixing defects from ST and SIT.
• Used HP Quality Center for logging defects during Testing phase
• Used BMC change management tool for deployment in Production servers.

Confidential, Minneapolis

Senior Management Systems Engineer

Tools: Used: IBM Tivoli Netcool Omnibus, Impact, Reporter (Oracle 10g), UNIX, IBM Proprietary languages, BMC Change Management Tool.

Responsibilities:

• Involved in preparation of Alarm register for 100+ alarms.
• Used MIB manager tool to create Netcool probe rules from the MIBs provided by the client
• Involved in Test plan preparation
• Involved in coding the new rules that supported the latest version of MIBs provided and updating of the old rules files.
• After coding stage, carried out the System testing and System Integration testing.
• User Acceptance testing was conducted with client after fixing defects from ST and SIT.
• Used HP Quality Center for logging defects during Testing phase
• Used BMC change management tool for deployment in Production servers.