PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Desktop Engineer

Responsibilities:

• Install, upgrade, support and troubleshoot Windows8.1 and Microsoft Office and any other authorized desktop applications
• Utilized SCCM to imaged Dell and HP computers with Windows 8.1 OS. Migrated user profiles using PS command lets
• SCCM used to package core software applications (MS Office 2010/2013, Lync, SAP)
• Utilize active directory to add users and equipment to domain
• Windows Server 2012 R2 server WDS utilization for software package deployment (MS software patching)
• Windows Server 2012 R2 server administration
• Advance knowledge of Microsoft System Center Configuration Manager (SCCM), Active directory and group policies
• Develop and effectively respond to trends by monitoring and analyzing incoming calls, problems and support requests
• Use of SNOW ticketing system, meeting and managing SLAs, and endpoint security and encryption experience

Confidential

Desktop Engineer

Responsibilities:

• Imaging of equipment with SCCM WDS tool
• Utilized Active Directory to add users to domain
• XP to Windows 7 migration with deployment to users in large corporate environment Assist users with post deployment testing and training of new OS
• Building of desktops, laptops, and company issued mobility devices.
• Install and configure software packages using SCCM
• Set up and configure printers, scanners, and other peripherals.
• Experience in performing system administration of Windows Server 2008
• Experience in joining workstation to domains, mapping drives, etc.
• Provide operational support to deployed systems.
• Assisting in completing pre - project checklists to gather customer/project information needed onsite at multiple site projects
• Troubleshooting knowledge of Windows XP and 7, Outlook, networking, etc.
• Coordinate activities with Help Desk, Network Services, or other IS groups
• Create and maintain support documentation for the team based from fixes found during troubleshooting issues, as well as installation guides for software and PC builds.

Confidential

Migration Technician

Responsibilities:

• Deploy Desktop and Laptop images using Windows 7/Refresh deployment method
• Install, upgrade, support and troubleshoot Enterprise Applications running on MS 2008 Servers, hosted on desktop and laptops computers connect seamlessly with PSA’s network environment systems, file servers, email servers, application servers, and administrative systems
• Diagnose and quickly resolve a wide range of Windows applications and networking problems escalate the issue/problem to proper tier 3 support team using SNOW (service now ticketing system)

Confidential

Desktop Technician

Responsibilities:

• Responsible for providing all aspects of end user services
• Supporting End Users at their sites Supporting printers in the distributed environment
• Advance knowledge of Microsoft System Center Configuration Manager (SCCM), Active directory and group policies
• Migration of all users and equipment to Windows 7 domain via active directory
• Used SCCM deployment tool to push new software packages to Windows 7 platform .
• Client used Windows Server 2008 for deployment
• Deployment of new computers with Windows 7 preformed at desk side. Testing of all software preformed with users
• Used active directory to add users and equipment to domains
• Preformed hard drive encryption on new computers
• Responsible for asset management of new and old computers in excel spread sheet
• Helping in hardware trouble shooting, upgrades or replacements

Confidential

Desktop Technician

Responsibilities:

• Install hardware and software configurations, troubleshoot and maintain computer systems, hardware and peripherals
• Advance knowledge of Microsoft System Center Configuration Manager (SCCM), Active directory and group policies
• Provide technical product training and basic user functionality training when required
• Provided technical support of migration project from XP to Windows 7.
• Used SNOW ticket tracking system to document all requests while adhering to set SLA policies put forth
• Used light touch imaging method to set up equipment with new Windows 7 image. Deployment new computers to users and conducted post deployment testing.
• Adhere to departmental policies and procedures
• Following change control guidelines
• Document procedures and processes
• Standardize the environment