SUMMARY

• I am a skilled technologist, leader, and communicator with a can - do outlook backed up by extensive systems administration, applications support, and IT audit experience * proven leadership and communications skills * published author, renowned public speaker *

TECHNICAL SKILLS

• Windows/Linux systems administration
• VMware/Hyper - V
• Mac OSX
• Active Directory
• PowerShell, Python, and other scripting languages
• Data Center automation
• Software installation experience: Custom applications and COTS
• SQL/Relational database (various flavors)
• Internet Information Service (IIS)
• IT Applications Support (L2)
• Azure
• Bachelor s degree Business Administration
• (Computer Science emphasis)
• Supervisory/Leadership/Management experience
• Certified Information Systems Auditor (CISA)
• Excellent communication skills: Conference presenter and published author; meeting facilitation and management skills

PROFESSIONAL EXPERIENCE

Confidential

Sr Applications Support Engineer

Responsibilities:

• Perform Windows systems administration functions to support, troubleshoot, and deploy IIS .Net based business applications
• Use off-the-shelf software and internal tools to monitor status of status of servers & applications; respond to alerts and restore systems to a healthy state
• Provide error remediation, problem resolution, maintenance, and configuration updates for web server components on virtualized Windows Servers
• Respond to support requests from call center, internal users, and application developers (Highest producer on team for number of incident tickets resolved)
• Develop PowerShell scripts and jobs used for monitoring, automation and information gathering
• Create maintain, and execute system builds and installs for application updates across Production, Quality Assurance (QA) and Disaster Recovery/Business Continuity platforms
• Mentor/Guide/Train other Trading Application Support team members as needed