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Sr Applications Support Engineer Resume

SUMMARY

  • I am a skilled technologist, leader, and communicator with a can - do outlook backed up by extensive systems administration, applications support, and IT audit experience * proven leadership and communications skills * published author, renowned public speaker *

TECHNICAL SKILLS

  • Windows/Linux systems administration
  • VMware/Hyper - V
  • Mac OSX
  • Active Directory
  • PowerShell, Python, and other scripting languages
  • Data Center automation
  • Software installation experience: Custom applications and COTS
  • SQL/Relational database (various flavors)
  • Internet Information Service (IIS)
  • IT Applications Support (L2)
  • Azure
  • Bachelor s degree Business Administration
  • (Computer Science emphasis)
  • Supervisory/Leadership/Management experience
  • Certified Information Systems Auditor (CISA)
  • Excellent communication skills: Conference presenter and published author; meeting facilitation and management skills

PROFESSIONAL EXPERIENCE

Confidential

Sr Applications Support Engineer

Responsibilities:

  • Perform Windows systems administration functions to support, troubleshoot, and deploy IIS .Net based business applications
  • Use off-the-shelf software and internal tools to monitor status of status of servers & applications; respond to alerts and restore systems to a healthy state
  • Provide error remediation, problem resolution, maintenance, and configuration updates for web server components on virtualized Windows Servers
  • Respond to support requests from call center, internal users, and application developers (Highest producer on team for number of incident tickets resolved)
  • Develop PowerShell scripts and jobs used for monitoring, automation and information gathering
  • Create maintain, and execute system builds and installs for application updates across Production, Quality Assurance (QA) and Disaster Recovery/Business Continuity platforms
  • Mentor/Guide/Train other Trading Application Support team members as needed

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