Sr Applications Support Engineer Resume

SUMMARY

I am a skilled technologist, leader, and communicator with a can - do outlook backed up by extensive systems administration, applications support, and IT audit experience * proven leadership and communications skills * published author, renowned public speaker *

TECHNICAL SKILLS

Windows/Linux systems administration
VMware/Hyper - V
Mac OSX
Active Directory
PowerShell, Python, and other scripting languages
Data Center automation
Software installation experience: Custom applications and COTS
SQL/Relational database (various flavors)
Internet Information Service (IIS)
IT Applications Support (L2)
Azure
Bachelor s degree Business Administration
(Computer Science emphasis)
Supervisory/Leadership/Management experience
Certified Information Systems Auditor (CISA)
Excellent communication skills: Conference presenter and published author; meeting facilitation and management skills

PROFESSIONAL EXPERIENCE

Confidential

Sr Applications Support Engineer

Responsibilities:

Perform Windows systems administration functions to support, troubleshoot, and deploy IIS .Net based business applications
Use off-the-shelf software and internal tools to monitor status of status of servers & applications; respond to alerts and restore systems to a healthy state
Provide error remediation, problem resolution, maintenance, and configuration updates for web server components on virtualized Windows Servers
Respond to support requests from call center, internal users, and application developers (Highest producer on team for number of incident tickets resolved)
Develop PowerShell scripts and jobs used for monitoring, automation and information gathering
Create maintain, and execute system builds and installs for application updates across Production, Quality Assurance (QA) and Disaster Recovery/Business Continuity platforms
Mentor/Guide/Train other Trading Application Support team members as needed