Desktop Support Technician Resume

TECHNICAL SKILLS

Operating Systems: Windows 8, Windows 7 MS 2000; Windows Vista, XP; MS Windows Server 2003, Ubuntu Linux

Software Applications: MS Office Suite 2003, 2007& 2010 (Access, Word, Excel, Outlook and PowerPoint) Norton Ghost; installing drivers, Akron’s; Clonezillas. Remedy, Lotus Notes and Dragon.

Hardware: Dell desktops & laptops; HP desktops and printers; Apple, Android and Samsung smart phones and tablets; general computer builds and repairs; hardware installations and swaps; general networking experience (running cables and troubleshooting connections).

Others: Customer service support (oral and written communications); leadership skills; basic understanding of database and SQL; bookkeeping; time management.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Technician

Responsibilities:

Active directory and Windows 7 migration.
Troubleshoot software issues that may arise during AD migrations.
Respond to help desk tickets using Remedy software.
Conduct inventory on all devices on the premises and cross reference with AD.
Normalize all PCs to allow remote access for AD migration.
Provide excellent customer service and work with doctors and nurses to ensure the least interference with patient care.

Desktop Support Technician

Confidential

Responsibilities:

Provided technical support and administration work for the client Apex and DELL.
Installed, upgraded, configured, and deployment of Windows 7 from Windows XP with SCCM.
Transferred Lotus Notes data from XP to Windows 7.
Installed and configured medical proprietary applications for clients in administrative offices and hospital such as Pyxis, Powerterm, Medic, and Spectra software.
Technical troubleshooting and remote pc troubleshooting to all clients and management staff.
Re - mapped all network printers and backed up data

IT Technician

Confidential

Responsibilities:

Precisely followed deployment procedures ensuring consistent quality upgrade of systems to Windows 7.
Efficiently escalated risk and quality issues to the Deployment Team Leader for resolution.
Produced quality site deployment deliverables on time.
Provided excellent customer service.
Handled imaging for 10 to 20 workstations a day.
Loaded images at the site and specify machine configurations to be applied.
Loaded images over networks as well as using USB flash drives.
Used existing systems to complete immigration process.
Migrated user’s data from old machines to new machines including, PSTs, desktops, favorites and other pertinent files and programs.
Added and upgraded video cards.
Troubleshooted issues and complications that would arise.
Mapped network drives.

Confidential

Help Desk Repair Service

Responsibilities:

Improved performance on slow-running computers and laptops.
Removed viruses and malicious software using AVG antivirus and various antispyware applications.
Reloaded operating systems (after customers’ data is backed up) as required.
Replaced major components as required, such a RAM, optical drives, disk drives, and other components.
Tested computers using diagnostic software for proper operation.
Troubleshot errors and problems with various applications (MS Office, Adobe, antivirus solutions)
Resolved problems with wired and wireless network/Internet connectivity
Responded to customer needs and answer questions

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