TECHNICAL SKILLS

Operating Systems: Windows 8, Windows 7 MS 2000; Windows Vista, XP; MS Windows Server 2003, Ubuntu Linux

Software Applications: MS Office Suite 2003, 2007& 2010 (Access, Word, Excel, Outlook and PowerPoint) Norton Ghost; installing drivers, Akron’s; Clonezillas. Remedy, Lotus Notes and Dragon.

Hardware: Dell desktops & laptops; HP desktops and printers; Apple, Android and Samsung smart phones and tablets; general computer builds and repairs; hardware installations and swaps; general networking experience (running cables and troubleshooting connections).

Others: Customer service support (oral and written communications); leadership skills; basic understanding of database and SQL; bookkeeping; time management.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Technician

Responsibilities:

• Active directory and Windows 7 migration.
• Troubleshoot software issues that may arise during AD migrations.
• Respond to help desk tickets using Remedy software.
• Conduct inventory on all devices on the premises and cross reference with AD.
• Normalize all PCs to allow remote access for AD migration.
• Provide excellent customer service and work with doctors and nurses to ensure the least interference with patient care.

Desktop Support Technician

Confidential

Responsibilities:

• Provided technical support and administration work for the client Apex and DELL.
• Installed, upgraded, configured, and deployment of Windows 7 from Windows XP with SCCM.
• Transferred Lotus Notes data from XP to Windows 7.
• Installed and configured medical proprietary applications for clients in administrative offices and hospital such as Pyxis, Powerterm, Medic, and Spectra software.
• Technical troubleshooting and remote pc troubleshooting to all clients and management staff.
• Re - mapped all network printers and backed up data

IT Technician

Confidential

Responsibilities:

• Precisely followed deployment procedures ensuring consistent quality upgrade of systems to Windows 7.
• Efficiently escalated risk and quality issues to the Deployment Team Leader for resolution.
• Produced quality site deployment deliverables on time.
• Provided excellent customer service.
• Handled imaging for 10 to 20 workstations a day.
• Loaded images at the site and specify machine configurations to be applied.
• Loaded images over networks as well as using USB flash drives.
• Used existing systems to complete immigration process.
• Migrated user’s data from old machines to new machines including, PSTs, desktops, favorites and other pertinent files and programs.
• Added and upgraded video cards.
• Troubleshooted issues and complications that would arise.
• Mapped network drives.

Confidential

Help Desk Repair Service

Responsibilities:

• Improved performance on slow-running computers and laptops.
• Removed viruses and malicious software using AVG antivirus and various antispyware applications.
• Reloaded operating systems (after customers’ data is backed up) as required.
• Replaced major components as required, such a RAM, optical drives, disk drives, and other components.
• Tested computers using diagnostic software for proper operation.
• Troubleshot errors and problems with various applications (MS Office, Adobe, antivirus solutions)
• Resolved problems with wired and wireless network/Internet connectivity
• Responded to customer needs and answer questions