SUMMARY:

Information Technology professional with twenty years experience in Enterprise Management and System Engineering with strong emphasis on IBM Tivoli/Netcool

TECHNICAL SKILLS:

• Omnibus (7.x,8.x)
• Impact (6.x,7.x)
• ITNM (3.x,4.x)
• TBSM (4.x)
• TIP(2.x)
• DASH / JAZZ
• WebGui (7.x,8.x)
• Reporter
• NNMi
• HPNA
• HPOO
• Ops Bridge
• SiteScope
• TrueSight
• Patrol
• Oracle
• MySQL
• DB2
• ServiceNOW
• Remedy
• Manage Engine
• RESTful
• SOAP
• WSDL
• UNIX shell scripting (korn, bourne, csh, bash, tcsh), AWK, NAWK, SED, Perl, JavaScript,VB.NET, RegEx, C++, VB 6, HTML, XML, Linux, ODBC, SNMP (v1, v2, v3)

EXPERIENCE:

Confidential

Senior Enterprise Systems Engineer

Responsibilities:

• Designed, engineered, and deployed Netcool suite of tools to monitor 26,000+ network devices. To include: OMNIbus, ITNM, Impact, Reporter, WebGui, TIP, syslogd and mttrapd probes
• Built production, qa, dev, and DR (Disaster Recovery) environments across 2 datacenters
• Extensive probe rules work, from standard snmp devices based on MIBs to non - standard rules files based on syslog tokens and string extraction
• Built many custom ObjectServer automations, from ‘xiny’ to email notifications and more
• Wrote over 50 custom Impact policies, ranging from monitoring of Netcool processes to parent-child event suppression and relationships, to executing external scripts and critical email notifications, as well as additional monitoring such as testing AAA/TACACS authentication and integrations with Remedy
• Integrated Netcool with other vendor platforms to include: Remedy, ServiceNOW, BMC Enterprise Manager (BEM), SiteScope
• Setup historical event reporting database and built numerous reports for NOC, Command Center management and capacity planning group
• Work hand and hand with network design, engineering and support groups to further expand monitoring techniques and capabilities
• Wrote numerous documents regarding Netcool environment and enterprise monitoring such as: RUN books, design docs, deployment docs, monitoring standards, monitoring requirements, user guides, process docs, how-to docs
• Wrote many scripts to automate administrative tasks, current Netcool environment at Confidential requires virtually no daily tasks
• Devices are automatically added and removed to monitoring based on device-class
• Perform quarterly to NOC and network support teams on monitoring and best uses of Netcool tools
• Took over a failed deployment of NetBrain, which floundered for 2 years Upgraded NetBrain, configured application and discovery to meet and exceed initial deliverables
• Configured custom SNMP Polling, public and private MIB OIDs, examples bandwidth utilization, free disk space percentage, free memory percentage, circuit status.
• Installed HP NNMi, IPT and Performance SPI’s, and HPNA. Integrated HPNA and NNMi.
• Configured snmp trap forwarding to NNMi, configured traps, installed MIBs
• Built Network views, based on Location and Priority Network Devices
• Configured SNMP polling, set custom thresholds

Confidential

Senior Software Systems Engineer

Responsibilities:

• Excellent trouble shooting and analytical skills
• Engineer, develop and administer Netcool product suite to include:
• Omnibus, Webtop, GUI Foundation, Security Manager, Probes, Precision/ITNM, Reporter, Portal, RAD/TBSM, SSM, Impact and Monitors
• Install and configure gateways, probes, pa, object servers, automations, triggers
• Wrote Impact policies for event enrichment, suppression, escalation and notification
• Proficient with probe rules development and modifications
• Engineered and developed “Reporting Solution” for ENMS Spawar TSw project based on Business Objects and Crystal Reports