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Professional Services Engineer Resume

Petaluma, CA


  • Innovative and technically sophisticated Senior Engineer with extensive experience managing telecommunications teams and operations on a national and local basis.
  • Skilled in all levels of access engineering with over two decades of experience at various small and large telecommunications companies.
  • Effective manager capable of recruiting and training technical teams while managing operations, budgets, and resources to streamline processes.
  • Time - tested expertise in regulatory requirements and compliance with local and federal telecommunications requirements.
  • Accomplished team leader, engineer, and executive-level telecommunications leader.
  • Exceled as Chief Technology Officer for an independent telecommunications company, expanding customer markets by 45% over the course of two years and adding 2k+ new customers in data and video services alone.
  • Revitalized fiber and copper networks in over 30+ locations through effective negotiations and system designs as a CTO.
  • Helped grow Confidential Telecommunications as Network Operations Director through effective executive-level leadership, business development, recruitment, and financial management.


  • Network Engineering
  • Telecommunications Services
  • Team Leadership
  • Telephone/Cable Networks
  • Site Launch/Redesign
  • Technical Troubleshooting
  • Client Relationships
  • Regulatory Compliance
  • Network Design
  • Financial Management
  • Process Improvements
  • Technical Team Management


Protocols: ISO/OSI layers, T1/T3, FDDI, ATM, ISDN, Frame Relay, X.25, SONET, IPSEC, TCP/IP, IPX/SPX, OSPF, PPP, HTTP, TL1, CHAP, PAP, Cable DOCIS.

Operating Systems / Software: Windows 2000, HP OpenView, DNS, NETSYS, Linux Unbuntu, TL1 command language, ARCserve Backup Software, Microsoft Exchange, Novell NMS, Microsoft OfficeExceed, X Windows.

Hardware: Sun workstations, Cisco PIX Firewalls, Cisco 7500, 3000, 2600 Routers and Cisco 3500, 2900, 5000 Switches, #5 ESS, DMS 1, 100-200 and 500, HP Network Devices, US Robotics, DEC Equipment, Cyan, Hatteras, Confidential C7, E7 DLC, Adtran TA series, ISDN adapters, CSU/DSU’s.


Confidential, Petaluma, CA

Professional Services Engineer


  • Principal strategist and founding team member in a new division of Access Engineers specially tasked with building Access Engineering at Confidential from the ground up; responsible for planning, designing, and implementing equipment and systems, maintaining diligent technical documentation, and executing project steps to ensure timely completion.
  • Delivered cost-effective results in the initiation of the division, including a 25% cost savings when compared to outside contracting services alongside the growth of a permanent in-house team.
  • Integral participant in the creation of policies, strategies, and procedures for all initial phase projects, deployments, and launches; effectively trained staff in the deployment of all access nodes.

Confidential, Little Rock, AR

Transport Engineer


  • Designed and implemented strategies for transport equipment across Arkansas within the telecommunications sector, including cellular site establishment and troubleshooting, DWDM networks, and Ethernet/TDM services.
  • Create plans for circuits to streamline delivery of telecom services to networks.
  • Designed and developed circuitry and layout for over 400 sites over the course of six years.
  • Planned and executed projects on time and approximately 10-25% under budget for three consecutive years.

Confidential, Copperopolis, CA

Manager/Engineer, Third Level Lead Technician


  • Led engineering staff in technical troubleshooting and issue resolution of telecom services including telephone, broadband, and IPTV. Served as lead engineer in addition to managerial duties; oversaw complex and highly sensitive projects, such as design engineering for new sites.
  • Spearheaded resource allocation among staff and budgets in addition to strict regulatory compliance and awareness among team; liaised with regulatory agencies on a regular basis and fostered positive relationships with regulators.
  • Reduced truck rolls by 30% through centralizing of staff, daily assignment coordination, and cross-training of field technicians.
  • Provided QA oversight and daily corrections.
  • Cumulatively reduced operating costs by 20% and created a successful safety and mentorship program.
  • Successfully designed and deployed fiber optic network incorporating multiple services to streamline service delivery in addition to a proprietary power distribution system to reduce operating costs.

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