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Product Engineer Resume

North, CarolinA

OBJECTIVE

  • Seasoned professional with more than 25+ years of experience working in IT field, most recently working as Product Engineer for Confidential Blade Center / System X High Volume Servers. Extensive experience working with hardware and troubleshooting server issues. Also, solid background working with iDataplex systems and High Volume servers.

PROFESSIONAL EXPERIENCE

Product Engineer

Confidential, North Carolina

Responsibilities:

  • Working in Product Engineering for Confidential System X Blade Centers and High Volume Systems.
  • Troubleshooting Escalations on System X Hardware cases
  • Performing Level 3 escalation
  • Install, troubleshoot and configure Windows, LINUX and VMware operating systems
  • Excellent networking skills and advanced hardware / troubleshooting skills
  • Provide technical expertise to the field on problem determination/isolation
  • Provide action plans to resolve client issues on modular systems/ server hardware.
  • Provide technical expertise in support of critical client situation resolution
  • Responsible for acting as the Field's interface to hardware development for the identification and analysis of design, architecture and process issues and for driving those issues to resolution.
  • Manage pervasive field issues, provide field communication and fix releases.
  • Use lab hardware to replicate customer configuration in order to replicate customer failure mechanisms
  • Read and interpret hardware error logs & OS logs to isolate customer problems
  • Uses specialized debug equipment like scopes and analyzers to isolate complex client problems
  • Work with suppliers, development, and test to drive fixes for field issues
  • Interface with client teams and customers to explain technical solutions and maintain customer satisfaction
  • Generate technical documentation for service personnel and clients to follow
  • Provide on - site assistance to resolve critical client technical issues (when required)

Technical Support

Confidential

Responsibilities:

  • Worked with Confidential Installation systems and Entry level servers.
  • Perform problem determination for customer issues
  • Technical phone support for Proprietary software - Windows based,

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