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Product Engineer Resume

North, CarolinA


  • Seasoned professional with more than 25+ years of experience working in IT field, most recently working as Product Engineer for Confidential Blade Center / System X High Volume Servers. Extensive experience working with hardware and troubleshooting server issues. Also, solid background working with iDataplex systems and High Volume servers.


Product Engineer

Confidential, North Carolina


  • Working in Product Engineering for Confidential System X Blade Centers and High Volume Systems.
  • Troubleshooting Escalations on System X Hardware cases
  • Performing Level 3 escalation
  • Install, troubleshoot and configure Windows, LINUX and VMware operating systems
  • Excellent networking skills and advanced hardware / troubleshooting skills
  • Provide technical expertise to the field on problem determination/isolation
  • Provide action plans to resolve client issues on modular systems/ server hardware.
  • Provide technical expertise in support of critical client situation resolution
  • Responsible for acting as the Field's interface to hardware development for the identification and analysis of design, architecture and process issues and for driving those issues to resolution.
  • Manage pervasive field issues, provide field communication and fix releases.
  • Use lab hardware to replicate customer configuration in order to replicate customer failure mechanisms
  • Read and interpret hardware error logs & OS logs to isolate customer problems
  • Uses specialized debug equipment like scopes and analyzers to isolate complex client problems
  • Work with suppliers, development, and test to drive fixes for field issues
  • Interface with client teams and customers to explain technical solutions and maintain customer satisfaction
  • Generate technical documentation for service personnel and clients to follow
  • Provide on - site assistance to resolve critical client technical issues (when required)

Technical Support



  • Worked with Confidential Installation systems and Entry level servers.
  • Perform problem determination for customer issues
  • Technical phone support for Proprietary software - Windows based,

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