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It Support Engineer Resume

SUMMARY:

  • Seeking for a challenging and rewarding post in a dynamic organization where I can enhance my knowledge to keep up with the cutting edge of technologies thereby use it to the best of my abilities for the benefit of organization.
  • In - depth knowledge of Routing and Switching.
  • Configuring Routing Protocols i.e. EIGRP, OSPF, BGP…
  • Concept of Inter-VLAN Communication, Redistribution & MPLS
  • Well versed with Network protocols: TCP/IP.
  • Thorough knowledge of IPv4, IPv6 & Subnetting.
  • Concept of VDC, FEX & Fabric Path.
  • Concept of Overlay Transport Virtualization OTV.
  • Implementation of HSRP, VRRP, GLBP.
  • Implementation of Virtual Port Channel vPC & Multichassis Ether Channel (MEC).
  • Concept of NIC Teaming, Virtual Switching System & Metro Ethernet.
  • Concept of Rapid-STP & Multi Instance-STP.
  • Microsoft Azure, Office 365 & Google Apps.
  • Microsoft Windows XP/VISTA/7/8.1/10 Troubleshooting.
  • Concept of Virtualization, Active Directory and Exchange Server 2010.
  • Windows Server 2012, VMware Workstation, Hyper-V.
  • Configuring Failover Cluster Manager.
  • Configuring DNS and DHCP server.
  • Concept of SAN & NAS.
  • Thorough Knowledge of NAT & PAT.
  • VPN, AAA Server, PIX/ASA/Cyberoam Firewall.
  • Familiar with Network Cabling, DSLAM & Modem.

INTERPERSONAL SKILLS:

  • Strong Communication and Organizational skills.
  • Enthusiasm of continuous learning
  • Excellent problem solving skills
  • Ability to work on multiple assignments.

WORK EXPERIENCE:

IT support ENGINEER

Confidential

Responsibilities:

  • Installing, configuring and troubleshooting computer systems, networks, printers and other peripheral equipment.
  • Configuring and Installing Cisco Catalyst 2960 - X, 3560 & WLC 2505 Access Points.
  • Provide assistance to Network Engineer in resolving network related issues.
  • Provides backup support and assistance to the System Administrator as needed.
  • Support and manage Active Directory and Google Apps.
  • Monitoring Network Links of all Nodes connected across Kingdom using Solar Winds.
  • Managing Helpdesk system and assigning Tickets relevant to concerned Team Members.
  • Installation and managing CCTV Cameras and Biometric Terminals.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Monitoring Data Center environment parameters as well as status of installed devices on daily basis at scheduled time.
  • Works with other IT team members regarding new branch builds and upgrades.
  • Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines.
  • Ensures that supported customer accurately completes the approved work request with the date and time of submission.
  • Perform miscellaneous job-related duties and provide assistance as required to IT Manager
  • Ensure that a high level of customer service and support is provided to all local and remote users.

Network support ENGINEER

Confidential

Responsibilities:

  • Install and support Network segments, Intranet systems.
  • Install new Hardware i.e. Servers, Firewalls, Printers, Computer Systems etc.
  • Install new Software i.e. Symantec Endpoint Protection, Symantec Backup Exec, Print Manager
  • Ensure network connectivity throughout a LAN infrastructure with technical considerations.
  • Install and configure Cisco Catalyst Switches 2960-X, 3550, and 3560.
  • Configure Etherchannel between Cisco Switches.
  • Configure Rapid Spanning Tree Protocol.
  • Install and configure Virtual machines using Hyper-V
  • Establish Failover Cluster between Servers
  • Maintain integrity of the network, Server deployment, and Security.
  • Monitor networks to ensure security and availability to specific users.
  • Adding, removing, or updating user account information etc.
  • Administer and maintain end user accounts, permissions, and access rights
  • Install and configure Firewalls and update their OS.
  • Ensuring that the network infrastructure is up and running.
  • Provide Remote support where possible.
  • Overseeing security of all systems and installing antivirus protection.
  • Prepare Documentation of implemented project.

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