TECHNICAL SKILLS

• TCP/IP
• MS Office Applications
• Blackberry Server
• Cisco Call Manager
• AutoCAD

PROFESSIONAL EXPERIENCE

Confidential - Norwalk, CT

Systems Operator

Responsibilities:

• Setup username accounts for new clients that wanted to trial the Factset software via Internet connectivity, FTP, and Research Reporting tools
• Created documents for new and existing clients with relevant information on how they use the Factset software
• Activated blackberries and made changes for internal users via the Blackberry Enterprise Server.
• Ghosted Images on IBM laptops, assisted in RMA of laptops to IBM, Secure Data Disposed hard drives, and replaced laptop parts for the Desktop Support Team
• Partnered with the Desktop Support Team to sell used computer hardware and electronics on Ebay. Answered questions, comments and doubts customer s had to give them reassurance that our products were tested and worked properly

Client Support

Confidential

Responsibilities:

• Improved client workflows by providing meaningful solutions to solve connection issues
• Ensured Microsoft Office applications used within Factset ran to perfection via a diagnosis of the workstation, recognition of the issue, removing and restoring the necessary files, and having the client test to ensure restoration
• Built relationships with the Sales Team to ensure client satisfaction when issues are escalated from them to our group
• Built relationships with carriers to ensure the health of Factset WAN circuits across the world
• Analyzed circuit health through the use of charting and TCP/IP concepts to ensure full restoration of a damaged or downed circuit
• Implemented software security changes by aiding and encouraging existing clients to upgrade the Factset application via SSL encryption standards
• Updated and improved our Employee Directory System via Cisco Call Manager by assigning the proper phone numbers associated with each user in an effort to save valuable time and resources
• Lead the movement of recognizing and resolving client modem issues via POTS and the replacement of modem devices to ensure quality analog service
• Lead the movement of removing old Access Points and installing new Access Points in the building. Tested the old Access Points via a Cisco 6500 switch with the help of our Network Engineering team, documented each one via an Excel spreadsheet for management team to follow, and returned all devices back to Cisco
• Played a vital role in upgrading and replacing hardware in our Data Centers to ensure new technologies moved forward in our business

Confidential

Systems Engineer Intern

Responsibilities:

• Edited drawings in AutoCAD to ensure Sportscenter drawings were up to date and accurate
• Entered Data into Excel worksheets for System Engineering to ensure the proper Operating Systems were put into motion
• Installed switches and ran cabling in the Data Center for the Operations Team to ensure a smooth transition from standard definition television into High Definition Television for our customers