Systems Operator Resume Norwalk, CT - Hire IT People

TECHNICAL SKILLS

TCP/IP
MS Office Applications
Blackberry Server
Cisco Call Manager
AutoCAD

PROFESSIONAL EXPERIENCE

Confidential - Norwalk, CT

Systems Operator

Responsibilities:

Setup username accounts for new clients that wanted to trial the Factset software via Internet connectivity, FTP, and Research Reporting tools
Created documents for new and existing clients with relevant information on how they use the Factset software
Activated blackberries and made changes for internal users via the Blackberry Enterprise Server.
Ghosted Images on IBM laptops, assisted in RMA of laptops to IBM, Secure Data Disposed hard drives, and replaced laptop parts for the Desktop Support Team
Partnered with the Desktop Support Team to sell used computer hardware and electronics on Ebay. Answered questions, comments and doubts customer s had to give them reassurance that our products were tested and worked properly

Client Support

Confidential

Responsibilities:

Improved client workflows by providing meaningful solutions to solve connection issues
Ensured Microsoft Office applications used within Factset ran to perfection via a diagnosis of the workstation, recognition of the issue, removing and restoring the necessary files, and having the client test to ensure restoration
Built relationships with the Sales Team to ensure client satisfaction when issues are escalated from them to our group
Built relationships with carriers to ensure the health of Factset WAN circuits across the world
Analyzed circuit health through the use of charting and TCP/IP concepts to ensure full restoration of a damaged or downed circuit
Implemented software security changes by aiding and encouraging existing clients to upgrade the Factset application via SSL encryption standards
Updated and improved our Employee Directory System via Cisco Call Manager by assigning the proper phone numbers associated with each user in an effort to save valuable time and resources
Lead the movement of recognizing and resolving client modem issues via POTS and the replacement of modem devices to ensure quality analog service
Lead the movement of removing old Access Points and installing new Access Points in the building. Tested the old Access Points via a Cisco 6500 switch with the help of our Network Engineering team, documented each one via an Excel spreadsheet for management team to follow, and returned all devices back to Cisco
Played a vital role in upgrading and replacing hardware in our Data Centers to ensure new technologies moved forward in our business

Confidential

Systems Engineer Intern

Responsibilities:

Edited drawings in AutoCAD to ensure Sportscenter drawings were up to date and accurate
Entered Data into Excel worksheets for System Engineering to ensure the proper Operating Systems were put into motion
Installed switches and ran cabling in the Data Center for the Operations Team to ensure a smooth transition from standard definition television into High Definition Television for our customers

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Systems Operator Resume

Norwalk, CT

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