- Highly motivated college student seeking a career in global project management.
Analyst I Customer Support
- Maintain unit records on soldiers
- Plan unit level training
- NCOIC of CSSAMO
- Teach classes to 60 - 80 soldiers
- Perform maintenance on Dell computers and Confidential radios
- Setup tactical local area networks and coordinate communications with units
- Provide helpdesk support to end-users of proprietary software
- Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
- Researched client issues to resolve complaints promptly
- Escalate service questions to appropriate client representatives
- Cut shippers and processed paperwork per customer requirements
- Coordinated with Contract Administrators to solve problems
- Managed Inventory
- Ensured pumps met requirements before shipping