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Analyst I Customer Support Resume

OBJECTIVE:

  • Highly motivated college student seeking a career in global project management.

PROFESSIONAL EXPERIENCE

Analyst I Customer Support

Confidential

Responsibilities:

  • Maintain unit records on soldiers
  • Plan unit level training
  • NCOIC of CSSAMO
  • Teach classes to 60 - 80 soldiers
  • Perform maintenance on Dell computers and Confidential radios
  • Setup tactical local area networks and coordinate communications with units

Customer Support

Confidential

Responsibilities:

  • Provide helpdesk support to end-users of proprietary software
  • Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
  • Researched client issues to resolve complaints promptly
  • Escalate service questions to appropriate client representatives

Analyst

Confidential

Responsibilities:

  • Cut shippers and processed paperwork per customer requirements
  • Coordinated with Contract Administrators to solve problems
  • Managed Inventory
  • Ensured pumps met requirements before shipping

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