IBM Domino Administrator Resume

EXPERIENCE:

Confidential

IBM Domino Administrator

Responsibilities:

Confidential

Lead Infrastructure Messaging Engineer

Responsibilities:

Confidential

Senior Analyst

Responsibilities:

Migrate users from the Abrazo Windows domain in to the Tenet domain using Quest Migration Resource Update Manager.
General end user support for Tenet employees during the migration.
Inventory machines and their location in preparation for migration.

Confidential

IBM Notes/Domino Administrator

Responsibilities:

Confidential

Sr. Technical Consultant

Responsibilities:

Architect, design and lead implementation of IBM Lotus Notes/Domino 9.0.1upgrades.
Implemented Domino 9.0.1 enhancements resulting in improved Domino server performance and stability.
Experienced with wireless & handheld device integration with IBM Traveler and Blackberry Enterprise Server.
Document existing systems architecture and client deployment for GBS clients.
Design, plan and implement related system upgrades and regular patching, including Domino, Traveler, and Sametime.
Manage and troubleshoot anti-spam gateways for customers such as McAfee Email Gateway and Google Postini

Confidential, Phoenix, AZ

Systems Analyst

Responsibilities:

Installed, configured, and supported third party Domino products, Blackberry Enterprise Server, Department Calendar and Norton Antivirus for Domino.
Lead projects involving the deployment and support of Sametime 8.0.2, Quickr 8.1, and and Lotus Notes client software.
Proficient in Sametime server 7.5.1 to 8.0.2 up-grades including the conversion of authentication from Domino to LDAP.
Provided daily software/hardware customer support while building strong client business relationships.
Documented all projects including Domino server, client configuration and upgrades.
Installation and configuration of Windows 2003 server, Linux server operating systems, VMWare and ESXi.

Confidential, Cambridge, MA

Senior Domino Administrator

Responsibilities:

Deployed Domino clustering on primary mail and application servers involving the configuration and deployment of three new Domino servers.
Identified and resolved Domino server performance issues and created performance reports using Confidential ’s IntelliWatch product.
Integrated BlackBerry devices with Lotus Notes mail systems including installation and configuration of BlackBerry Enterprise server.
Handled all escalated client issues providing troubleshooting and resolution.
Upgraded, installed and configured Confidential ’s IntelliWatch on Domino servers and created custom triggers for the environment.
Installed and configured Confidential ’s Norton Antivirus for Notes on all Domino servers.

Confidential, Phoenix, AZ

Senior Support Engineer

Responsibilities:

Resolved hundreds of customer calls with issues such as server, SMTP mail routing and replication.
Also phone support for Notes client issues involving database access and client configuration.
Performed Domino R5 server and client up-grades, installed and configured Lotus Sametime servers which allowed the company to use Sametime for support and sales opportunities.
Provided on site customer training in Domino administration and support.
Installed and configured third party Domino products such as Confidential ’s IntelliWatch, VSI Fax, Domino fax server and Trend Micro Scan Mail.

Confidential, Phoenix, AZ

Senior Support Engineer

Responsibilities:

Installed, configured and up-graded Lotus Domino servers resulting in a stable environment clients.
Upgraded servers and clients from Notes R4.0 through R5 keeping in pace with the latest releases.
Completed the merger of two separate Domino domains into the Confidential domain.
Configured and monitored mail routing and replication topology for all servers, implemented maintenance procedures for all Domino servers to eliminate down time.
Performed on-site installation and client training for Confidential ’s Essential Tools.
Configured statistic collection and event monitors for all Domino servers.
Installed configured and maintained Confidential ’s IntelliWatch software on all Domino servers providing preventive maintenance and increased availability of servers