Operator/Logistics Resume Cincinnati, Ohio - Hire IT People

SUMMARY

Offering 10 + years customer service experience responding to customer questions in a friendly manner, proactively offering assistance, providing accurate and timely information, making product/service recommendations and accommodating special requests.
Strong problem - solving skills with ability to implement corrective processes while promoting customer retention and satisfaction.

PROFESSIONAL EXPERIENCE

Confidential, Cincinnati, Ohio

Operator/Logistics

Responsibilities:

Operated transportation vehicle, charged with maintaining strict schedule in arrival and departure of customers with mental and physical disabilities; prepared daily cash and collected customer fares
Provided excellent customer service by answering questions and engaging in friendly conversation to build rapport with clients
Maintained daily record of vehicle maintenance, safety inspection, schedule, and any incident occurrences
Operated vehicle in accordance with Smith Driving and Metro Access policies

Confidential

Income Maintenance Specialist

Responsibilities:

Managed caseload of 500+ clients in eligibility for Medicaid, verifying income, demographic and family information in the processing of claims; audited files in annual eligibility determination
Interviewed up to 20 customers face-to-face and by phone weekly to collect information for files
Entered and updated client data in department’s proprietary software, Maryland Medicaid Information System (MMIS), to maintain current client records and documentation
Testified at appeals hearings to justify reasons for Medicaid claims denials
Represented Long-Term Care Department three times in State’s study on poverty and related sociological community problems