It Team Lead Resume
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Belmont, CaliforniA
SUMMARY
- Experienced IT manager with more than 14 years of progressive leadership career in Information Technology, Telecommunications and Management.
- Enthusiastic leader and strategic thinker with ardent desire to help organizations succeed. Solid experience building, leading and motivating successful teams, managing complex projects to completion, deploying and maintaining audio - visual, infrastructure and telecommunications solutions.
- Proven ability to achieve excellent outcomes through careful integration of technical skills, business administration, people skills and team management.
- Knowledge of Agile and Waterfall methodologies.
- Demonstrated high level of integrity and professionalism, great business acumen, and a strong work ethic
- Robust skills and experience in IT team management, team leadership and motivation, and leading by example
- Working knowledge of Cloud, Agile, Lean, Six Sigma, project management life cycle, and brand management
- Positive team leader with solid rapport-building, planning, time management and organizational skills
- Excellent people skills and ability to diagnose and resolve performance problems as well as mediate interpersonal issues
- Fully committed to helping organizations achieve maximum benefit from their IT investments through strategic management
- Accomplished, success-driven and results-oriented individual fluent in foreign languages
TECHNICAL SKILLS
- Team Management
- Technical Deployment
- Network Administration
- Team Leadership
- Team Building
- Active Directory
- IT Management
- Team Motivation
- Windows Server
- Cloud Computing
- Conflict Resolution
- Enterprise Architecture
- Agile
- Business Administration
- Firewalls
- Waterfall
- Strategic Thinking
- Network Security
- Lean
- Data Mining
- Disaster Recovery
- Six Sigma
- Business Analysis
- Mobile Devices
- Project Management Life Cycle
- Cultural Intelligence
- Excellent Writing Skills
- SDLC
- Product and Brand Marketing
- Communication Skills
- ITIL
- Videoconferencing
PROFESSIONAL EXPERIENCE
Confidential, Belmont, California
IT Team Lead
Responsibilities:
- Managed large office move project and several department and team reshuffle initiatives to successful completion
- Analyzed rolling inventory, obtained approvals and made adjustments to ensure continuous laptop availability for new hires
- Managed several IT projects, efforts and initiatives to completion, implementation and presentation to upper management
- Motivated, recognized and rewarded team members for outstanding achievements in ongoing projects and efforts
Confidential, Pleasanton, California
IT Project Manager / Principal Infrastructure Systems Engineer
Responsibilities:
- Successfully completed IP reclamation and video deployment projects through thoughtful execution and team leadership
- Obtained budget approval, placed and supervised over 200 GIT purchase requests with a total in the millions of dollars
- Managed simultaneous procurement and distribution projects of over 130 devices to 45+ different countries and regions
- Led and managed VLE (very-large-event) Global IT backstage calls supporting companywide events of 1000+ attendees
- Received multiple awards, including Customer Services Pacesetter, three Team Brilliance, and two Way To Go awards
- Provided first-grade training to newly hired IT Engineers with respect to corporate IT systems, procedures and policies
Confidential, Pleasanton, California
Senior Infrastructure Systems Engineer
Responsibilities:
- Successfully participated in 2014 Oracle Open World company event, achieving second place by number of issues resolved
- Received a Way To Go award for timely device and labor procurement for a companywide Wireless Deployment Project
- Administered corporate IT infrastructure systems in WHQ region, including AD domain, print servers, and user workstations
- Completed corresponding research and implemented issue resolutions on multiple Windows, Mac, iOS and Android devices
- Earned designation of Apple Certified Support Professional by successfully passing Apple certification with a grade of 96%
Confidential
IT Specialist
Responsibilities:
- Administered companywide Active Directory domain and Exchange server environments
- Managed and deployed hardware systems/software packages to end-users
- Completed IT-related portions of the onboarding process for new hires
- Regularly engaged in week-long on-call duty to ensure uninterrupted IT operation