PROFILE:

• Expert Network Engineer highly qualified in managing enterprise networks.
• Skilled at configuring and troubleshooting an extensive range of network equipment: routers and switches, Riverbeds WAN accelerators, network management applications, routing protocols, WAN and wireless technologies, Telepresence, and QoS.
• Team player and an innovator who is willing to go the extra mile to achieve company objectives and obtain quick results.
• Self - motivated and a quick learner, constantly studying and to keep abreast of new technologies.
• Have the flexibility and experience to travel or relocate as the company requires.
• Have an excellent technical network background.
• Working knowledge of major networking components & hardware components.
• Knowledge of ITIL incident, problem & change management.
• Ability to explain technical issues clearly to non-technical colleagues.
• Experience of performance measurement, capacity and tuning issues.
• Thorough understanding of Riverbed, Cisco, Nexus technology.
• Able and willing to work flexible hours when necessary.

TECHNICAL SKILLS:

Routing: BGP, OSPF, EIGRP, MPLS

Switching: Nexus, Ethernet, VTP, VLAN, 802.1Q, STP, EtherChannel, HSRP, L3 switch.

WAN: Frame-Relay, ATM, DSL, MetroEthernet

Security: RADIUS, TACACS+,VPN, IPSec, DNS, DHCP, Dot1x.

Network Management: SYSLOG, SNMP, Wireshark, Visio, Orion, Cisco Prime, NetQoS, Riverbed CMC, EMC Network Configuration Manager, EMC Smarts, Watch4Net

EMPLOYMENT EXPERIENCE:

Network Administration Engineer

Confidential

Responsibilities:

• Monitor & Support the Wide Area Network (WAN) and Local Area Network (LAN) through research,analysis, development & presentation of recommendations to management for network efficiencyimprovements, modifications, & growth/expansion opportunities.
• Manage the installation, modification, upgrading, troubleshooting and all thing of repairing process for allnetworks type of hardware.
• Provide technical assistance, direction & support to Desktop Support personnel & users as required.
• Administer EMC SNMP monitoring tools such as NCM, and Smarts Watch4Net
• Maintain WAN and LAN performance and security through installation, maintenance & monitoring its operation.
• Assess vendor products in hardware, software & telecommunications equipments.
• Participate in capacity planing & design for new branches. As well as installing LAN switches, routers for new/existing branches.
• Maintain contact with outside providers representative in the maintenance, service and/or purchase of the LAN & WAN.
• Support remote ATMs and branches during off hours and weekends.
• Ensure the correct functioning and implementation of Permanent Supervision system, compliance, money laundering, and operational risk and workplace success guidelines whenever & wherever possible.
• Adhere to policies & procedures in order to guarantee that Confidential ALAHLI business in conducted incompliance with Local Laws, Internal Rules & Regulations, as well as, International Standards.

Expert Network Engineer

Confidential

Responsibilities:

• Provide a professional second and third technical support for the customer (including WAN, LAN, Riverbed WAN Acceleration, TelePresence, Data Center (Nexus).
• Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
• Backbone MPLS / VRF troubleshooting
• Build relationships with peer and management levels both with clients and the company management
• Own the chronic and the complex problems / incidents and drive those cases for quick and efficient resolution.
• Provide technical assistance to the Customer Service Management organization for the creation of Root Case Analyses (RCA).

Technical Support Engineer

Confidential

Responsibilities:

• Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process and perform technical escalations in line with company procedure.
• Documentation of all troubleshooting and case management actions via the electronic case management system.
• Provide regular updates as needed to the customer in order to meet performance objectives.