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Network Administration Engineer Resume

PROFILE:

  • Expert Network Engineer highly qualified in managing enterprise networks.
  • Skilled at configuring and troubleshooting an extensive range of network equipment: routers and switches, Riverbeds WAN accelerators, network management applications, routing protocols, WAN and wireless technologies, Telepresence, and QoS.
  • Team player and an innovator who is willing to go the extra mile to achieve company objectives and obtain quick results.
  • Self - motivated and a quick learner, constantly studying and to keep abreast of new technologies.
  • Have the flexibility and experience to travel or relocate as the company requires.
  • Have an excellent technical network background.
  • Working knowledge of major networking components & hardware components.
  • Knowledge of ITIL incident, problem & change management.
  • Ability to explain technical issues clearly to non-technical colleagues.
  • Experience of performance measurement, capacity and tuning issues.
  • Thorough understanding of Riverbed, Cisco, Nexus technology.
  • Able and willing to work flexible hours when necessary.

TECHNICAL SKILLS:

Routing: BGP, OSPF, EIGRP, MPLS

Switching: Nexus, Ethernet, VTP, VLAN, 802.1Q, STP, EtherChannel, HSRP, L3 switch.

WAN: Frame-Relay, ATM, DSL, MetroEthernet

Security: RADIUS, TACACS+,VPN, IPSec, DNS, DHCP, Dot1x.

Network Management: SYSLOG, SNMP, Wireshark, Visio, Orion, Cisco Prime, NetQoS, Riverbed CMC, EMC Network Configuration Manager, EMC Smarts, Watch4Net

EMPLOYMENT EXPERIENCE:

Network Administration Engineer

Confidential

Responsibilities:

  • Monitor & Support the Wide Area Network (WAN) and Local Area Network (LAN) through research,analysis, development & presentation of recommendations to management for network efficiencyimprovements, modifications, & growth/expansion opportunities.
  • Manage the installation, modification, upgrading, troubleshooting and all thing of repairing process for allnetworks type of hardware.
  • Provide technical assistance, direction & support to Desktop Support personnel & users as required.
  • Administer EMC SNMP monitoring tools such as NCM, and Smarts Watch4Net
  • Maintain WAN and LAN performance and security through installation, maintenance & monitoring its operation.
  • Assess vendor products in hardware, software & telecommunications equipments.
  • Participate in capacity planing & design for new branches. As well as installing LAN switches, routers for new/existing branches.
  • Maintain contact with outside providers representative in the maintenance, service and/or purchase of the LAN & WAN.
  • Support remote ATMs and branches during off hours and weekends.
  • Ensure the correct functioning and implementation of Permanent Supervision system, compliance, money laundering, and operational risk and workplace success guidelines whenever & wherever possible.
  • Adhere to policies & procedures in order to guarantee that Confidential ALAHLI business in conducted incompliance with Local Laws, Internal Rules & Regulations, as well as, International Standards.

Expert Network Engineer

Confidential

Responsibilities:

  • Provide a professional second and third technical support for the customer (including WAN, LAN, Riverbed WAN Acceleration, TelePresence, Data Center (Nexus).
  • Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
  • Backbone MPLS / VRF troubleshooting
  • Build relationships with peer and management levels both with clients and the company management
  • Own the chronic and the complex problems / incidents and drive those cases for quick and efficient resolution.
  • Provide technical assistance to the Customer Service Management organization for the creation of Root Case Analyses (RCA).

Technical Support Engineer

Confidential

Responsibilities:

  • Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
  • Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process and perform technical escalations in line with company procedure.
  • Documentation of all troubleshooting and case management actions via the electronic case management system.
  • Provide regular updates as needed to the customer in order to meet performance objectives.

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