Network Administration Engineer Resume

PROFILE:

Expert Network Engineer highly qualified in managing enterprise networks.
Skilled at configuring and troubleshooting an extensive range of network equipment: routers and switches, Riverbeds WAN accelerators, network management applications, routing protocols, WAN and wireless technologies, Telepresence, and QoS.
Team player and an innovator who is willing to go the extra mile to achieve company objectives and obtain quick results.
Self - motivated and a quick learner, constantly studying and to keep abreast of new technologies.
Have the flexibility and experience to travel or relocate as the company requires.
Have an excellent technical network background.
Working knowledge of major networking components & hardware components.
Knowledge of ITIL incident, problem & change management.
Ability to explain technical issues clearly to non-technical colleagues.
Experience of performance measurement, capacity and tuning issues.
Thorough understanding of Riverbed, Cisco, Nexus technology.
Able and willing to work flexible hours when necessary.

TECHNICAL SKILLS:

Routing: BGP, OSPF, EIGRP, MPLS

Switching: Nexus, Ethernet, VTP, VLAN, 802.1Q, STP, EtherChannel, HSRP, L3 switch.

WAN: Frame-Relay, ATM, DSL, MetroEthernet

Security: RADIUS, TACACS+,VPN, IPSec, DNS, DHCP, Dot1x.

Network Management: SYSLOG, SNMP, Wireshark, Visio, Orion, Cisco Prime, NetQoS, Riverbed CMC, EMC Network Configuration Manager, EMC Smarts, Watch4Net

EMPLOYMENT EXPERIENCE:

Network Administration Engineer

Confidential

Responsibilities:

Monitor & Support the Wide Area Network (WAN) and Local Area Network (LAN) through research,analysis, development & presentation of recommendations to management for network efficiencyimprovements, modifications, & growth/expansion opportunities.
Manage the installation, modification, upgrading, troubleshooting and all thing of repairing process for allnetworks type of hardware.
Provide technical assistance, direction & support to Desktop Support personnel & users as required.
Administer EMC SNMP monitoring tools such as NCM, and Smarts Watch4Net
Maintain WAN and LAN performance and security through installation, maintenance & monitoring its operation.
Assess vendor products in hardware, software & telecommunications equipments.
Participate in capacity planing & design for new branches. As well as installing LAN switches, routers for new/existing branches.
Maintain contact with outside providers representative in the maintenance, service and/or purchase of the LAN & WAN.
Support remote ATMs and branches during off hours and weekends.
Ensure the correct functioning and implementation of Permanent Supervision system, compliance, money laundering, and operational risk and workplace success guidelines whenever & wherever possible.
Adhere to policies & procedures in order to guarantee that Confidential ALAHLI business in conducted incompliance with Local Laws, Internal Rules & Regulations, as well as, International Standards.

Expert Network Engineer

Confidential

Responsibilities:

Provide a professional second and third technical support for the customer (including WAN, LAN, Riverbed WAN Acceleration, TelePresence, Data Center (Nexus).
Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
Backbone MPLS / VRF troubleshooting
Build relationships with peer and management levels both with clients and the company management
Own the chronic and the complex problems / incidents and drive those cases for quick and efficient resolution.
Provide technical assistance to the Customer Service Management organization for the creation of Root Case Analyses (RCA).

Technical Support Engineer

Confidential

Responsibilities:

Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process and perform technical escalations in line with company procedure.
Documentation of all troubleshooting and case management actions via the electronic case management system.
Provide regular updates as needed to the customer in order to meet performance objectives.

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