PROFESSIONAL EXPERIENCE

Senior Network Engineer

Confidential

Responsibilities:

• Responsible for providing expert level communication system support services, management, architecture and engineering for core designs and support strategic planning on Avaya, Nortel and Cisco UC product portfolios.
• Lead Telecom Engineer on over 80 large complex projects, including the deployment of all telecommunication services for 3 new hospitals and 50+ offices (10,000 endpoints) using Avaya Aura Communication Manager 6.3 (HA, ESS, LSP, G450 Media Gateways, SBCE), Avaya Aura Messaging, Avaya Aura Call Center Elite (EAS, VDN, Vectoring),, Avaya one - X Communicator/Mobile (H.323/SIP), Avaya 96xxSIP endpoints. Defined requirements for VoIP Networking, Systems and Security (VLANs, DHCP/DNS scopes/options, LLDP, DSCPs, TFTP, HTTPS, ACLs, SRTP, TLS/TCP/UDP, Codecs).
• Level III escalation support, troubleshooting/diagnosis, root cause analysis, patching, change control, corrective and preventative action plans, diverse least cost routing (ARR, ARS), e911 supporting 9 hospitals and 100+ physician practices (30,000 endpoints) using multiple interconnected Nortel CS1000E/MG, Nortel CallPilot, Contact Center (AACC AML), AudioCode Media Gateways, Acme SBCs, Nortel 12xx endpoints.
• Primary design architect on new Unified Communication technology developments, including Telstrat Engage Call Recording, Comview Call Accounting, Skype For Business Conferencing, Mobile Device Management (AirWatch, DEP), Ascom Telemetry, OpenText RightFax, Remote Worker, VoWiFi / LTE cellular services.
• Developed and managed the entire project life cycle from RFI/RFP through discovery, design and deployment planning for a new enterprise Cisco communication platform supporting 50,000 endpoints.
• Managed over 40 vendors, including contract negotiations, delivery of services, SLA’s and quarterly business reviews. Maintained all aspects of Telephony Expense Management for over 800 accounts, including internal cost accounting structure and reporting.
• Established annual budgets for operational support requirements, maintenance contracts, hardware and software replenishments, team roles and responsibilities, schedules, project resources, knowledge transfer, telecommunications standards, policies and procedures, knowledgebase and user communication and training guides.

Lead Voice Engineer / Technical Project Manager

Confidential

Responsibilities:

• Development and engineering of requirements, metrics and saving projections for Telecom Savings Initiative project. This entailed routing incoming calls through Comcast’s production telephony network to various call centers across the nation, rather than using carrier PSTN and Toll-Free routing services, to yield a savings of over 10 million annually.
• Responsibilities included defining, facilitating and communicating all requirements, resources, roles and responsibilities between various business lines and the technical and engineering support teams; gathering utilization statistics, establishing metrics, developing and coordinating deployment plans, test cases and reporting validations.
• Defined all requirements and resources to engineer, furnish and install all required hardware deployments, including but not limited to Session Boarder Controllers and associated voice and network components for the various deployment groups; voice and network engineering, operations and on-site technicians.
• Contributed to weekly team and monthly executive project status presentations, establishing and communicating project plan milestones, engineering requirements, risks and follow up action items.

Confidential

Senior Technologist

Responsibilities:

• Management of voice operations across 45+ locations supported by 60+ technicians. 24x7 management of critical service alarms, issues, corrective and preventative maintenance, patching, system resources, licenses, customer MAC requests. Development of RFPs, contracts, invoices and vendor management.
• Lead Project Manager for key corporate initiatives developed to net annual savings in excess of $100K per year. Responsibilities include project conception, business case development, technical engineering and implementation (Discovery, Development, Design, Deploy, Debrief).
• Tier 3 Voice Engineering for all Unified Communication services (PBX, Voicemail, Audio and Video Conferencing) including defining all voice and network requirements with n+1 diversity. Developed and maintained VoIP Diagrams and As-Built documentation including TDM, SIP, IP Phones, VoIP DHCP/DNS scopes and subnets, VLANs, ACLs, DSCPs services.

Project Manager / Lead Design and Engineering Technical Consultant

Confidential

Responsibilities:

• Managed the migration of a 700 agent Call Center in Melbourne, FL from a Definity G3 (8) cabinet system to an N+2 redundant S8700 (12) rack chassis platform. Simultaneously managed the installation of a geographically diverse S8700 for a new 200 agent Call Center in Eau Claire, WI. This included the relocation of over 60+ PRIs and 300+
• Toll-Free numbers with zero service interruption on schedule and under budget.
• Provided design technical consultation and delivered on engineering requirements for all aspects of the implementations, considering all layers of the OSI model, and all PBX requirements from the IP interfaces to the implementation of cross system Announcement Groups.
• Managed the carrier replacement of individual PRIs with diverse carrier Frame Relay and MPLS DS3s, from provisioning to implementation, along with the implementation of Adv. TF routing, cloud based announcements and menu options.

Telecom Engineer / WAN Network Engineer

Confidential

Responsibilities:

• Managed and maintained (14) interconnected Avaya PBX platforms, including redundant S8500s and (3) G700s with LSP, connected over Tsunami wireless LANs, and (8) Definity G3si located across the US, Canada, Mexico and Czech Republic. Individual administrator of a 30 agent Call Center using Avaya CC Deluxe, including the implementation of EAS, advanced Vectoring and VDNs, as well as sole MAC administrator for (5) offices. Other systems maintained were Merlin Legend, IP Office and Mitel systems. Maintained all voice data PRI, Frame Relay, MPLS and Sonnet node links.