OBJECTIVE

• To utilize my strong analytical and problem - solving skills to design and implement innovative technology solutions that will improve business processes and exceed customer expectations.

TECHNICAL SKILLS

Operating Systems: Windows XP-8.1, Windows Server 2003-2012R2, RedHat Linux 4.x/5.x, Solaris 9.x/10.x, HP-UX, Mac OS X, VMWare ESX/ESXi

Software/Middleware: CommVault Simpana, Backup Exec, Active Directory, Microsoft SQL Server, Microsoft System Center Suite, Exchange 2007-2010, O365, Microsoft Office Suite, SharePoint (both on premise and online), MS Cluster Svcs, vCenter,/vSphere Client, Hyper-V, Microsoft IIS, Apache Tomcat, Drupal, FalconStor NSS replication, McAfee VirusScan, Nessus Vulnerability Scanner, Planview Enterprise, L-Soft Listserv, TeamQuest Monitoring, Up.Time Monitoring, Parature, Heat Tracking, Track-It

Hardware: Dell servers/workstations, HP Servers/Blades, EMC/EqualLogic/Hitachi iSCSI and fiber-channel SAN, NAS, Dell PowerConnect/Brocade switches, F5 LTM load balancers, various tape libraries and D2D backup appliances

Networking: Ethernet, TCP/IP, LAN/WAN, DNS, WINS, DHCP, SMTP, FTP, DFS, NFS, CIFS, Microsoft ISA Server

Scripting/Automation: VBScript, ASP, WMI, Batch, Power Shell

PROFESSIONAL EXPERIENCE

Confidential, Thomasville, GA

Sr. IT Administrator

Responsibilities:

• Administering, configuring, installing, and monitoring Windows 2000, 2003, 2008, 2008 R2, 2012 R2 and Linux servers in a 24/7 production environment across multiple data centers
• Conducts backup services to include design and administration of backups, restores, additions and deletions of backup clients
• Proposes process improvement initiatives and ensures all stakeholders are trained in IT DR strategy, standards and procedures
• Manages IT vendor relations such as hardware/software vendors, office equipment lessors, disaster recovery co-location and cloud services (Azure)
• Supports IT staff with the tracking of compliance to internal standard operating procedures, issue management and periodic review and testing of recovery plans
• Coordinates disaster recovery test activities with infrastructure and application teams
• Coordinates change and incident management activities related to IT infrastructure initiatives and issues
• Drafts procedures for identifying failures and invoking contingency plans, creates response procedures and identifies communication channels
• Communicates with various response teams during testing, actual execution of recovery procedures and supports the design, development, installation, implementation and administration of backup solutions
• Makes recommendations to the user community and the operations group on system enhancements, designs and administers programs to include policies, standard and guidelines
• Authors, reviews or approves related documentation

Confidential | Tallahassee, FL

Technology Specialist

Responsibilities:

• Deployed servers and other hardware and was responsible for the daily administration and oversight of all Windows, Linux and Unix systems (physical and virtual machines) and related software in a 24/7 managed services data center including Windows Server 2008 R2 and 2012 R2
• Managed and supported Microsoft core technologies such as Active Directory, DNS, and Exchange as well as server applications such as Microsoft IIS, SQL Server and SharePoint across multiple domains
• Provided advanced troubleshooting and develops appropriate technical solutions to complex hardware and software problems and analyzes system, server application, network and I/O device performance
• Gathered system and user requirements for new projects
• Managed projects of various complexity, length and scope
• Managed communications and connection solutions, including local area networks
• Performed and tests routine system backups and restores
• Practiced network asset management, including maintenance of network component inventory, related documentation and technical specifications
• Ensured the integrity, security and high availability of enterprise systems and data
• Managed user accounts and permissions across all systems
• Advised the management team and recommended, scheduled and performed software and hardware improvements, vulnerability scanning and remediation, upgrades, patches, reconfigurations and/or purchases

Confidential | Portland, OR

Senior Systems Administrator

Responsibilities:

• Installed, configured and administered hardware (physical and virtual machines) and software related to the IT infrastructure in a heterogeneous (Windows, Unix/Linux) 24/7 environment
• Managed backups for all production, pre-production and test systems
• Provided project management and project leadership by developing project plans and timelines
• Lead in prioritization of work, escalation of issues, and development of contingency plans
• Created and maintained system documentation, policies, procedures and standards, as well as improved existing business processes
• Ensured system performance & availability by monitoring disk space, CPU usage, RAM, network usage and other performance monitors as required
• Provided status updates to the end-user community and IT management as needed due to complexity level of project, issue or irregularity
• Researched, recommended and deployed new and relevant technologies to support business goals

Confidential | Tallahassee, FL

Systems Analyst

Responsibilities:

• Installed, configured and administered Microsoft Windows Server 2008 to 2012 R2 and Red Hat Linux servers (physical and virtual machines) in a 24/7 enterprise environment in support of Florida’s college and university system student population
• Managed and supported Microsoft core technologies such as Active Directory, DNS, and Exchange as well as server applications such as Microsoft IIS, SQL Server and SharePoint across multiple domains
• Managed backups for all production, pre-production and test systems
• Analyzed and resolved server hardware, operating system, application and network issues
• Tested and monitored production systems to ensure high availability and performance
• Gathered system and user requirements for new projects
• Managed projects of various complexity, length and scope
• Implemented and upgraded new systems to support new products and business processes
• Coordinated system migrations, upgrades and patches with business stakeholders
• Performed Fibre-channel and iSCSI SAN (EMC, EqualLogic) configuration, administration and capacity planning
• Facilitated disaster recovery planning, installation and maintenance
• Reviewed and analyzed vendor proposals to provide informed hardware and software purchasing recommendations for the organization
• Documented system procedures, workflows and business processes

Confidential | Tallahassee, FL

Systems Project Analyst

Responsibilities:

• Managed backups for all production, pre-production and test systems
• Maintained backup tape rotation and offsite storage based on State of Florida retention policies
• Created and maintained Active Directory user accounts, Exchange mailboxes, network shares and permissions
• Installed new hardware/software solutions as member of the network administration team
• Analyzed and resolved Windows Server issues