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Voice Technician Resume

SUMMARY

  • IT professional with 16 years of experience leading an in - house network and help desk to provide support internally to employees as well as externally to clients. Outstanding customer service and communication skills, with a positive attitude and excellent rapport with people. Strong project management, problem solving, and organizational skills.

TECHNICAL SKILLS

  • Microsoft Windows Server 2008, 2003, 2000 NT 4.0 including Active Directory, DHCP and DNS
  • Oracle Identity Management Console
  • Juniper Networks Secure Access SSL VPN
  • Juniper Networks Netscreen Firewall
  • Microsoft Windows 7, Vista, XP, 2000, 98, 95
  • Mitel Networks 3300 Communication Platform
  • Microsoft Exchange Server 2003, 2000, 5.5
  • Castelle Faxpress
  • Microsoft Small Business Server 2008, 2003
  • Passport Software Accounting Suite
  • Microsoft Office 2010, 2007, 2003, 2000, 97
  • Veritas Backup Exec
  • Red Hat Linux Enterprise Server
  • Symantec Ghost Imaging Software
  • Trend Micro Client/Server/Messaging Suite
  • Kaspersky Enterprise Security
  • WatchGuard Firewall and VPN

PROFESSIONAL EXPERIENCE

Voice Technician

Confidential

Responsibilities:

  • Installation and support of Avaya IP Office digital and VoIP phone systems.
  • Pre and post-sales support, installation, and training of VoIP phone systems, specializing in hosted VoIP using the MetaSwitch provisioning server using Polycom, Aastra, and Panasonic VoIP phones.
  • Certified on the Allworx phone system, and experienced in Avaya IP Office VoIP and digital systems.
  • Performed after hours on-call duties as needed.

Desktop Support and Voice Technician

Confidential

Responsibilities:

  • Pre and post-sales support, installation, and training of VoIP phone systems, specializing in hosted VoIP using the MetaSwitch provisioning server using Polycom, Aastra, and Panasonic VoIP phones.
  • Certified on the Allworx phone system, and experienced in Avaya IP Office VoIP and digital systems.
  • Preformed after hours on-call duties as needed.
  • Remote and onsite help desk support duties, including: Microsoft Server, Microsoft Windows operating systems, Microsoft Office, printers, and network troubleshooting.

Support Technician

Confidential

Responsibilities:

  • Represented company at weekly Business Networking International (BNI) meetings to network with potential new clients and help build the company.
  • Prepared sales quotes for hardware and software items including Dell, HP, Adobe, Fujitsu, Xerox, Microsoft, QuickBooks, WatchGuard, Kaspersky, Symantec.
  • Created and maintained client-specific documentation reference materials.
  • Provided help desk support including installation or diagnosis and repair of hardware and software items such as printers (networked, shared), antivirus/spyware, PC’s and laptops, imaging computers, networks (small business, NAS, peer-to-peer), firewalls, routers, wiring, switches, hubs, patch panels, VPN’s, RAM, backup solutions (software based, external hard drives), remote and web access, wireless configurations (for both office and home environments), Blackberry implementation support to sync with Microsoft Exchange and Outlook.

Network Administrator

Confidential

Responsibilities:

  • Directed regular operations of the network including setup, installation, administration, analysis, troubleshooting, repair, backup and recovery, and upgrades.
  • Managed and maintained the network, operating systems, applications, email, servers, desktops, laptops, hardware, software, computer equipment, printers, IP phone system, and other peripherals.
  • Shielded the company from outside virus and security threats on the company network, desktops, and laptops.
  • Supported coworkers with their hardware and software needs to ensure they had the tools needed to perform their jobs efficiently.
  • Negotiated pricing for company hardware and software. Executed purchasing requests and inventory control while staying under budget.
  • Fostered partner programs and promoted good relationships with vendors.
  • Managed license compliance and annual maintenance program renewals.

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