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Senior Systems Analyst Resume

Alpharetta, GeorgiA


An experienced and detail oriented Information Technology Professional with excellent customer facing and vendor relationship skills. Demonstrated ability to create solutions for customers and vendors in merged credit reporting applications via internet TCP/IP, VPN, and Frame Relay communications. Directly responsible for maintaining relationships with over 20 vendors and key customers that produced up to 20 percent of monthly production volume and generated an estimated $1M/month in revenue. Technological expertise includes:

  • Software Solutions for Customers and Vendors
  • Automated FTP File & Socket Processing
  • Coordination of Team Projects
  • Application Development & Maintenance
  • Internet HTTP, HTTPS & FTP Processing
  • Vendor Management


DATABASES: Informix, Oracle, SQL, Access
SCRIPTING: Unix Shell, Perl
LANGUAGES: C, Visual C, Visual Basic
WEB: IIS, VB script, Java script


Confidential, Alpharetta, Georgia 1997 - 2009

Solutions Architect 2007 - 2009
Interfaced with customers and software vendors to design and create application solutions.

  • Wrote Technical Design Specifications and worked closely with offshore applications development team to test and implement application enhancements that created operational efficiencies.
  • Teamed with other Solutions Architects to migrate two merged credit reporting agencies and their customers into the Confidential Gateway applications software that added additional revenue to the Mortgage Solutions Team.
  • Supported automated and manual merged credit reporting batch process that enabled our customers to process as many as 50,000 transactions in a time sensitive environment for their portfolio investment opportunities.

Senior Systems Analyst 2005 - 2007
Interfaced and maintained relationships with major Mortgage LOS system vendors. Worked with cross-functional IT teams to create solutions for credit order and response files based on MBA MISMO dictated guidelines, LOS vendor changes, Mortgage Solutions changes, and government regulations.

  • Proficient in MBA MISMO credit file format specifications from version 1.0 through 2.3.1 which enabled the Mortgage Solutions team to be compliant in the latest industry specific technologies.
  • Provided technical support for new customers and LOS system vendors that interface with the Mortgage Web Services platform improving customer satisfaction.
  • Developed appraisal plug-in interface for Dynatek Morvision application with Confidential Settlement Solutions via Confidential Mortgage Web Services creating an additional mortgage related product offering.
  • Supported and maintained purge/archive/restore application giving EMS customers even greater flexibility in accessing historic data.
  • Updated C code to the Mortgage Gateway application as assigned creating operational efficiencies, adding revenue and reducing costs.
  • Provided high level support and maintenance for Mortgage Solutions batch customers improving customer loyalty.
  • Supported and assisted all aspects of Customer Service and Support functions that improved customer support productivity and enhanced customer relationships.

Systems Analyst 2001 - 2005
Developed and maintained EC2, a Windows-based application program written in Visual Basic, for ordering mortgage credit reports. Responsible for communications with major loan origination companies with respect to changes in requirements with merged credit interface. Produced and maintained a web page for modifying customer accounts, obtaining reports, report formats, and general account information.

Manager, Customer Service and Support 1999 - 2001
Supervised personnel that support affiliate offices and automated support procedures through AIX UNIX shell script and Informix SQL for Mortgage Services. Staffed, trained, recommended salary increases, and conducted performance appraisals of departmental employees.

Senior Technical Support Specialist 1997 - 1999
Maintained Mortgage Credit application database and provided customer support personnel with programming tools using Informix-SQL and UNIX shell scripts.

Confidential, Roswell GA 1996 - 1997

Applications Programmer
Developed, tested, and maintained applications for a Predictive Dialer product using Informix-4GL, Informix-SQL, and SCO UNIX shell scripts.


BBA in Business Management

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