System Administrator Resume

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

Responsibilities:

Confidential

Lead & Queue Manager

Responsibilities:

New Hire training & Confidential training for techs eTalk call and ticket evaluation of Support Technicians
Helpdesk Team liaison to Mobile Device Core Team
Helpdesk liaison to Confidential App Support and Development teams
PDA Support Technical Lead
Good Mobile Messaging and Blackberry server administration

Confidential

Help Desk Support

Responsibilities:

Confidential

Desktop Support, Server Librarian

Responsibilities:

Ticket queue management during a restructuring period
Managed and maintained the Clientele call center software, and server; exclusively
Prepared training material for new hire technicians and for new troubleshooting concepts to existing technicians
Assisted in testing image solutions for new systems, and software solutions such as a rollout of Windows XP

Confidential

Technical Lead

Responsibilities:

Development of training material for Level 1 and 2 Help Desk Analyst
Organized and reported Help Desk Level 1 and 2 critical issues on IT morning status calls
Monitoring, Alerting, and Resolution of Network Devices, and Servers