PROFESSIONAL EXPERIENCE
Confidential
System Administrator
Responsibilities:
- PeopleSoft Security & System Administrator
- HP Service Manager Knowledge - Subject Matter Expert (SME) / Trainer
- SharePoint 2007/2010 Admin/Developer
- Controllers Year End application and infrastructure stability coordinator
Confidential
Lead & Queue Manager
Responsibilities:
- New Hire training & Confidential training for techs eTalk call and ticket evaluation of Support Technicians
- Helpdesk Team liaison to Mobile Device Core Team
- Helpdesk liaison to Confidential App Support and Development teams
- PDA Support Technical Lead
- Good Mobile Messaging and Blackberry server administration
Confidential
Help Desk Support
Responsibilities:
- Field Image Testing
- Creating and editing solutions for technical needs (software, and hardware)
- Scheduling & organizing Technical support through Dell for field clients
Confidential
Desktop Support, Server Librarian
Responsibilities:
- Ticket queue management during a restructuring period
- Managed and maintained the Clientele call center software, and server; exclusively
- Prepared training material for new hire technicians and for new troubleshooting concepts to existing technicians
- Assisted in testing image solutions for new systems, and software solutions such as a rollout of Windows XP
Confidential
Technical Lead
Responsibilities:
- Development of training material for Level 1 and 2 Help Desk Analyst
- Organized and reported Help Desk Level 1 and 2 critical issues on IT morning status calls
- Monitoring, Alerting, and Resolution of Network Devices, and Servers
