We provide IT Staff Augmentation Services!

System Administrator Resume

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

Responsibilities:

  • PeopleSoft Security & System Administrator
  • HP Service Manager Knowledge - Subject Matter Expert (SME) / Trainer
  • SharePoint 2007/2010 Admin/Developer
  • Controllers Year End application and infrastructure stability coordinator

Confidential

Lead & Queue Manager

Responsibilities:

  • New Hire training & Confidential training for techs eTalk call and ticket evaluation of Support Technicians
  • Helpdesk Team liaison to Mobile Device Core Team
  • Helpdesk liaison to Confidential App Support and Development teams
  • PDA Support Technical Lead
  • Good Mobile Messaging and Blackberry server administration

Confidential

Help Desk Support

Responsibilities:

  • Field Image Testing
  • Creating and editing solutions for technical needs (software, and hardware)
  • Scheduling & organizing Technical support through Dell for field clients

Confidential

Desktop Support, Server Librarian

Responsibilities:

  • Ticket queue management during a restructuring period
  • Managed and maintained the Clientele call center software, and server; exclusively
  • Prepared training material for new hire technicians and for new troubleshooting concepts to existing technicians
  • Assisted in testing image solutions for new systems, and software solutions such as a rollout of Windows XP

Confidential

Technical Lead

Responsibilities:

  • Development of training material for Level 1 and 2 Help Desk Analyst
  • Organized and reported Help Desk Level 1 and 2 critical issues on IT morning status calls
  • Monitoring, Alerting, and Resolution of Network Devices, and Servers

Hire Now