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Engineer Resume

SUMMARY

  • To work for a Company where not only I, but the company will benefit from my abilities and experience.
  • With over 10 years experience working from the ground up I am able to adapt to the quickly changing business computer world.
  • With my current skill set, I strive to solve problems quickly and proficiently without sacrificing the quality of the end product.
  • With the ever changing business profile and business needs I no doubt will be a great asset.

TECHNICAL SKILLS

  • A+ Certified
  • CCNA
  • Apple/Windows Certified
  • Voice over ip knowledge using Confidential equipment
  • Very proficient in Microsoft windows
  • Very knowledgeable in how computers function
  • Computer hardware
  • Computer software
  • Very team oriented
  • Network Communications skills
  • Great customer support skills
  • Six Sigma Certified.
  • Very reliable

PROFESSIONAL EXPERIENCE

Confidential

Engineer

Responsibilities:

  • Support Voice Communications for Cisco Customers
  • Supports Cisco unified Communications platform
  • Supports Cisco Emergency Responder
  • Supports limited voice gateways(mgcp, sip, h323)
  • Supports voice networks
  • Involved with a team of engineers to create training for new hires
  • Lab recreates for customer
  • Integration of Cisco Products with other manufactures

Confidential

Local IT lead

Responsibilities:

  • Local Lead for 10 technicians
  • Escalation point for local technicians
  • Coordination of team with end users
  • Windows Administration
  • Light network support
  • Laptop/desktop /server support
  • Supported 3000 employees
  • Build/fix servers,laptop,desktops
  • Saved Company $50,000 for identifying flaw in video card memory mapping

Confidential

Desktop/server Support

Responsibilities:

  • Software/Hardware Support
  • Customer Service
  • Hardware replacement Tech
  • Windows software support
  • Ordering parts for laptops/desktops
  • Six sigma group in which we were able to streamline a process

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