SUMMARY

• To work for a Company where not only I, but the company will benefit from my abilities and experience.
• With over 10 years experience working from the ground up I am able to adapt to the quickly changing business computer world.
• With my current skill set, I strive to solve problems quickly and proficiently without sacrificing the quality of the end product.
• With the ever changing business profile and business needs I no doubt will be a great asset.

TECHNICAL SKILLS

• A+ Certified
• CCNA
• Apple/Windows Certified
• Voice over ip knowledge using Confidential equipment
• Very proficient in Microsoft windows
• Very knowledgeable in how computers function
• Computer hardware
• Computer software
• Very team oriented
• Network Communications skills
• Great customer support skills
• Six Sigma Certified.
• Very reliable

PROFESSIONAL EXPERIENCE

Confidential

Engineer

Responsibilities:

• Support Voice Communications for Cisco Customers
• Supports Cisco unified Communications platform
• Supports Cisco Emergency Responder
• Supports limited voice gateways(mgcp, sip, h323)
• Supports voice networks
• Involved with a team of engineers to create training for new hires
• Lab recreates for customer
• Integration of Cisco Products with other manufactures

Confidential

Local IT lead

Responsibilities:

• Local Lead for 10 technicians
• Escalation point for local technicians
• Coordination of team with end users
• Windows Administration
• Light network support
• Laptop/desktop /server support
• Supported 3000 employees
• Build/fix servers,laptop,desktops
• Saved Company $50,000 for identifying flaw in video card memory mapping

Confidential

Desktop/server Support

Responsibilities:

• Software/Hardware Support
• Customer Service
• Hardware replacement Tech
• Windows software support
• Ordering parts for laptops/desktops
• Six sigma group in which we were able to streamline a process