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Junior Network Administrator Resume

Westminster, CO

SUMMARY

  • A resourceful and dynamic technology professional with demonstrated proficiency in meeting needs of internal and external customers. Highly - adaptable, able to quickly learn new technologies and skills and apply knowledge in the field.
  • HP Commercial Desktops, Workstations, and Notebooks Qualified Service Technician.
  • Proven professional capability in installing, operating, and troubleshooting software, audio/video equipment, PCs, and IT equipment.
  • Tech-savvy and experienced in use and support of multiple information and office technologies, including Windows NT/XP/7/8, Microsoft Office Suite 2003/2007/2010 , remote desktop applications, antivirus protection, Symantec Ghost imaging software, Android devices, email clients, wireless LAN equipment, firewalls, printers, scanners, analog and digital audio signal processing, IP and CCTV cameras, and more.
  • Possess strong analytical ability, problem solving, troubleshooting, written and spoken communication, organizational, time management, multitasking, and leadership skills.
  • Capable of working in teams or independently to meet project goals. Currently seeking CompTIA A+ and Network+ certifications to enhance job skills.

AREAS OF EXPERTISE

  • Technical support & service professional
  • Troubleshooting software & hardware
  • Project management & organization
  • Excellent customer service skills
  • Hardware repair & replacement
  • Results driven
  • Windows OS & MS Office applications
  • Android OS, devices, and applications
  • Independent & self-motivated
  • Hardware installation & configuration
  • Written & verbal communication skills
  • Ethical & professional
  • Creative problem solving
  • Time management & multitasking
  • Dependable & adaptable

PROFESSIONAL EXPERIENCE

Confidential, Westminster, CO

Junior Network Administrator

Responsibilities:

  • Provide responsive and courteous over-the-phone Tier 2 technical support for end users of Windows computers and Android tablets.
  • Assist end users via remote desktop with anti-virus protection, malware removal, and other applications.
  • Troubleshoot software and hardware issues for end users of Windows computers and Android tablets.
  • Image computer hard-drives to meet customer OS and software requirements.
  • Manage Android tablet product line, including device activation, OS updating, and installation of Bluetooth peripheral devices.
  • Provide hardware, software, and driver installation support to end users over the phone.
  • Assist end users with system recovery and restore processes.
  • Diagnose and repair faulty and defective computer hardware.
  • Refurbish laptops for resale.
  • Manage hardware warranty claims, repairs, and returns.
  • Data entry for call logs, shipping logs, and customer documentation.
  • Sales order entry for customer purchase orders.
  • Network administration and user account administration and creation.
  • Troubleshoot company network hardware and connectivity issues.

Confidential, Charlotte, NC

Audio Video Professional

Responsibilities:

  • Provided responsive and courteous customer service and over-the-phone technical support for customers.
  • Troubleshot and repair or replace faulty audio and video equipment.
  • Estimated costs of new installation and upgrade projects.
  • Sales of new audio and video equipment and accessories.
  • Designed public address audio systems and commercial-grade audio, video, and computer projector systems for a variety of facilities.
  • Installed and configured audio and video equipment.
  • Maintained operational equipment for customers.

Confidential

Assistant Instructor

Responsibilities:

  • Assist instructors with teaching adults and children in a martial arts school.
  • Assume lead role in the absence of chief instructors.
  • Organize, advertise, and manage events and outreach programs.

Confidential

Process Engineer

Responsibilities:

  • Sole technical process responsibility for cast to wrought press forging of billet for premium aerospace applications.
  • Led cross-functional teams to develop and implement productivity improvement, yield savings, product quality improvement, and cost savings projects.
  • Administered IP cameras and video storage server for high-volume manufacturing operation.
  • Programmed machine controls for product-specific process instructions.
  • Developed key performance indicator monitoring program for high-volume manufacturing operation.
  • Assisted in development of proprietary applications for manufacturing data collection and reporting.
  • Analyzed key performance indicator data using Excel, Minitab, and Six Sigma statistical methods, and implemented control limits.
  • Daily monitoring and reporting of key performance indicator data.
  • Mined and analyzed data to investigate sources of possible product failures and potential process improvements.
  • Created standard work instructions to standardize processes and streamline product flow across multiple manufacturing operations.
  • Edited and updated existing standard work instructions, safe work procedures, and operational procedures.

Confidential

Process Engineer

Responsibilities:

  • Sole technical process responsibility for GFM forging, conditioning, and inspection of reroll billet stock for high-volume rolling mill.
  • Led cross-functional teams to develop and implement productivity improvement, yield savings, product quality improvement, and cost savings projects.
  • Programmed machine controls for product-specific process instructions.
  • Developed key performance indicator monitoring program for high-volume manufacturing operations.
  • Assisted in development of end-user applications for manufacturing data collection and reporting.
  • Analyzed key performance indicator data using Six Sigma statistical methods and tools, and implemented control limits.
  • Daily monitoring and reporting of key performance indicator data.
  • Data mining and analysis to investigate sources of possible product failures and potential process improvements.
  • Created standard work instructions to standardize processes and streamline product flow across multiple manufacturing operations.
  • Edited and updated existing standard work instructions, safe work procedures, and operational procedures.

Confidential

Product Engineer

Responsibilities:

  • Product and process responsibility for high-volume rolled bar and coil product lines worth over $1 million per year.
  • Developed manufacturing processes after a major capital upgrade.
  • Programmed machine controls for product-specific process instructions.
  • Initiated and supported customer qualification programs after development of new processes was completed.
  • Provided technical support to customers, approved customer specifications for material orders, and investigated customer complaint claims.
  • Led cross-functional teams to develop and implement productivity improvement, yield savings, product quality improvement, and cost savings projects.
  • Developed key performance indicator monitoring program for high-volume manufacturing operations.
  • Assisted in development of end-user applications for manufacturing data collection and reporting.
  • Analyzed key performance indicator data using Six Sigma statistical methods and tools, and implemented control limits.
  • Daily monitoring and reporting of key performance indicator data.
  • Created standard work instructions to standardize processes and streamline product flow across multiple manufacturing operations.
  • Edited and updated existing standard work instructions, safe work procedures, and operational procedures.

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