SUMMARY:

Possesses 14 years of experience in network administration, technical support, and IT infrastructure/helpdesk analysis along with an extensive military background. Adept at maintaining applications and installing backup systems, upgrades, and patches. Skilled in identifying, troubleshooting, and resolving issues. Quickly masters new technologies and methodologies. Capable of communicating with all levels of internal and external stakeholders. Detail - oriented and precise, with an exceptional work ethic; multi-tasks and performs well under pressure —independently and as a team member/leader—to complete assignments and achieve objectives.

EXPERTISE SPANS:

Internet/Intranet/Web Technology System Configuration/Installation Web/Email Security Telecommunications Operations/Project Management Policy/Procedure Development Training Customer Service

TECHNICAL SKILLS:

Hardware: Cisco switches and routers (2955, ME3400, 3650EX, 3750x, 3800 Series, 2811, 2900 Series, 6500 Series, 7600 Series) and wireless APs (Cisco 1132, 1142, 1242, 3602i, 1522, 1552), Cisco FWSM and ASAs, Cisco Access Control System (ACS), Alvarion Bridges, Granicus, various Dell PCs, Dell laptops, Dell servers, Apple iMacs, MacBookPro, HP Client Servers, StorageTek, Veritas, Fluke OptiView Network Analyzer, Cradlepoint routers, Avaya phone systems, Utility Products, Coban Video, HP and Lexmark Laser Printers, various barcode printers, iPhones and other cell phones

Software: Cisco Prime Data Center Network Manager (WCS and NCS), Cisco iOS, Cisco ACNS, VMware v4.1, SolarWinds Orion, BlueCat Networks (Proteus, Adonis750, Adonis1000), Active Directory, DNS/DHCP, ISP/IDS, Windows 7/8, Windows 2008R2/2003, Windows XP/2000, VMWare, netBackup, MS Office Professional/2003-2013, MS Project, MS Visio, SCO UNIX 5.0, HEAT, BMC Remedy, TrackIT, Crystal Reports 10.0, pcAnywhere, WordPerfect, Smarterm, KEA, Lotus, McAfee/Norton Anti-Virus, Adobe Photoshop, AirMagnet Wireless, NetMotion Wireless, TriTech CAD (Computer Aided Dispatch-Public Safety), VNC, VPN, NAC, working knowledge of mySQL, working knowledge of SMS and firewalls, AT&T and Verizon broadband modems and software

EXPERIENCE:

Network/System Administrator

Confidential, San Antonio, TX

Responsibilities:

• Install various switches and routers in the San Antonio local businesses area.
• Provide technical support and infrastructure analysis for troubleshooting and resolving issues.
• Installed network segments, Internet and intranet systems.
• Installed wireless access points to allow customers access to their networks with handheld devices.
• Ran cabling for all equipment.
• Developed security controls for filtering, gateway anti-virus control.
• Provided and supported termination point for vpn remote access users.

Network Administrator

Confidential, San Antonio, TX

Responsibilities:

• Analyzed, designed, installed, administered, maintained, and troubleshot network systems.
• Participated in capacity and network disaster recovery planning.
• Monitored network performance.
• Screened the network for attempted intrusions; established network security measures and procedures.
• Designed and implemented advanced cabling infrastructure to support network systems.
• Provided Tier II/III support for network issues escalated through the customer service center 24/7.
• Provided technical support for all network equipment at all city and municipal buildings.
• Maintained software for all wireless carriers for VPN tunneling back to the city’s network.
• Eliminated the need for four physical servers by configuring, installing, and managing NetMotion software on 2008R2 servers in a virtual environment. Migrated from Win2003 physical server to virtual VMWare to Win2008R2 server for NetMotion servers, which created multiple servers for redundancy and backup failover, allowing for quicker installs of updates and software upgrades as well as for servers to reboot in seconds versus minutes.
• Proved instrumental in configuring, installing, and managing NetMotion VPN software on all Public Safety laptops in 900 police and fire department vehicles, allowing all devices to connect to the internal city network. Installed new Computer Aided Dispatch (CAD) software in 600+ laptops. Migrated Public Safety from legacy 2g/3g modems to 4g/LTE and a wireless format to allow quicker connection to the city network.
• Helped to plan and coordinate the implementation of Coban-In-Car Video for 600 police vehicles to allow for constant uploads of videos via a wireless network, which cut upload time from 45-60 minutes to 10-15 minutes by eliminating the need for officers to remove hard drives from vehicles and upload the videos one at a time via a USB connection in a police substation.
• Contributed significantly to the installation and configuration of 1,000+ wireless Access Points (APs) for city buildings and warehouses.
• Configured wireless APs for a Transportation Signal System Management (TSSM) project impacting approximately 1,400 traffic intersections.
• Configured, set up, and deployed a Cradlepoint Broadband router/switch with AT&T/Verizon carriers for Public Safety use in cameras and traffic intersections.
• Upgraded and configured switches and routers for 50 fire stations.
• Installed and upgraded Granicus hardware/software to feed video from City Hall through Time Warner and Grande Communications to city networks for live/recorded video feeds.

Information Technology Infrastructure Analyst

Confidential, San Antonio, TX

Responsibilities:

• Provided technical support for proprietary and standard software on 1,500+ desktop PCs, including maintaining systems through an Active Directory forest and placing systems in specific Group Policy Objects (GPOs).
• Created, maintained, and troubleshot GPOs.
• Assisted with system integration, hardware/software installation, and workstation/server configuration and disposition to support the architecture.
• Supported the design, validation, and implementation of changes to computing delivery systems.
• Performed system monitoring, backup, and restore procedures to ensure system/data availability.
• Conducted all system backups of all servers and specific devices.
• Aided sites with general system setup as well as with transferring/installing software, patches, printers, and files.
• Participated in evaluating, testing, and supporting the network and PC environment.
• Held responsibility for complex problem analysis and resolution.
• Reduced worker turnaround times for parts and order placements 50% by designing and installing portable workstations that connected via a wireless network to the main Boeing network, enabling workers to perform their duties, input hours for specific jobs, and request parts without having to leave the aircraft.

Help Desk Analyst

Confidential, San Antonio, TX

Responsibilities:

• Provided Tier II/III technical support through pcAnywhere, FTP, and Telnet protocol for the 34th Confidential Medical sites.
• Assisted with general system setup as well as transfers of software, patches, and printers.
• Using Business Objects produced Crystal Reports from a HEAT database used for tracking, updating, and maintaining customer calls.
• Defined procedures for the HEAT tracking system using Software Engineering Institute/Capability Maturity Model Integration (SEI/CMMI) protocol.