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System Administrator/ Web Development Resume

Houston, TX

SUMMARY

  • Over 4 yrs. experience with Maximo versions 6.x & 7.x
  • Experience implementing and deployment of IBM Tivoli Service Request Manager (TSRM)
  • Experience implementing and deployment of IBM Tivoli Asset Management (MAXIMO)
  • Experience implementing and deployment of Tivoli Change and Configuration Management Database (CCMDB)
  • Experience with IBM Tivoli Application Dependency Discovery Manager
  • Experience in Deployment and configuration of J2EE IBM WebSphere and BEA WebLogic application Servers
  • Experience in Deploying and maintaining Oracle 9g, 10g, 11g and DB2 8.x/9.x DB’s in implementations
  • Experience in Application page customization as dictated by business functional requirements.
  • Experience in troubleshooting and creating Workflow Solutions in regard to business processes.
  • Experience in Servicing end - users with functional operations
  • Experience in using Tortoise SVN and Team Foundation Server for version control
  • Operating Systems: Windows 8.1/8//7/ VISTA/XP/2000, Server 2003, Server 2008, Linux
  • Experienced in Sarbanes-Oxley(SOX) Compliance, ISO9000, ISO90001

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

System Administrator/ Web Development

Responsibilities:

  • Analysis of the current web site and recommending enhancements to improve the quality
  • Perform website enhancements based on the requirements
  • Fix bugs to resolve any issues encountered by web users
  • Develop and maintain installation and configuration procedures.
  • Contribute to and maintain system standards.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
  • Perform regular file archival and purge as necessary.
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

Confidential, Tulsa, OK

Maximo Developer/ Analyst

Responsibilities:

  • Security groups management by adding/removing user’s, creating new groups, adding application restrictions within groups, giving access to various signature options
  • Adding new system user’s using the user application, adding the resources to various labor groups and managing the user’s to make sure the licensing standard are maintained.
  • Creating work flows to implement various business processes for work, asset, and change management as dictated by the business requirements
  • Creating escalations to monitor various records to notify and/or to automate some repetitive business processes behind the to fulfill business requirements
  • Configuration of user interface using conditional expressions to restrict application access based on the business requirements and security groups
  • Using Application designer for screen changes to meet end user’s and business requirements for instance, adding/removing fields, adding in-put filters to fields, hiding fields by adding signature options, changing data display patterns etc.
  • Using Database Configuration to add, change and customize fields within the Maximo database
  • Performing data loads for correction purposes and also as part of company business requirements
  • Creating migration packages as part of promoting new changes from development, testing and finally Production environment.
  • Writing and updating necessary code to ensure business requirements are fulfilled as needed
  • Creating comprehensive test plans to ensure that adequate unit, system, and integration testing is performed during the development phase through to deployment in the Production environments
  • Using WebSphere application server for redeploying EAR files, monitoring data loads, performance, trouble shooting, starting and stopping the Maximo servers to support the monthly releases and emergency releases performed by the Maximo support team in a clustered environment.
  • Implement EAM solutions to include requirements, configuration, testing and troubleshooting
  • Developing process diagrams, use cases, gap analysis and functional design documents throughout delivery life cycle
  • Developing plans for releases that cover project inception through delivery and on-going operational maintenance
  • Consulting with the business users to develop complex user requirements and translate user requirements from formal requirements documents into applications or database designs
  • Working with team members to document the design of the Maximo Application based on the customer's business requirements
  • Reviewing and preparing complex requirements documents, correspondence, procedures, manuals, reports and briefings
  • Handling user support tickets, phone calls, and promptly resolving user and system issues
  • Interacting with users to resolve production support issues
  • Communicating and coordinating with customers regarding times and schedule of system maintenance, system availability and all other notices to ensure minimal system usage interruption.
  • Maximo EAM system production Support
  • Participation in asset management stalk holders workshops to help the stalk holders understand the benefits of asset management, implementation options, change management and business process impacts
  • Working with the EAM team and business side resources to develop the technical solution

Confidential, WI

Maximo System Analyst

Responsibilities:

  • Using WebSphere application server for redeploying EAR files, monitoring data loads, performance, trouble shooting, starting and stopping the Maximo servers to support the monthly releases and emergency releases performed by the Maximo support team in a clustered environment.
  • Planning and implementation of CMDB and Service Catalog
  • Meeting with IS stakeholders regarding TSRM
  • Actively participate in steering committees to guide the direction of ITIL/ITSM program and tools
  • Continuously evaluate processes, procedures and tools for improvement opportunities recommending improvements to departmental practices and processes
  • Advocate ITIL/ITSM best practices and provide instruction where needed
  • Troubleshoot Tivoli system, applications and interface as necessary
  • Assist other specialist /developers, analysts, in conceptualizing and developing new functionality
  • Customize user interfaces within Tivoli system using application designer
  • Facilitating the introduction of all types of Change via simple, clear and effective procedures and tools across the various operating environments, progressing Changes on the basis of sound business and technological cases.
  • Ensuring that the Change Advisory Board (CAB) are adequately chartered, and are run effectively and efficiently and have appropriate levels of engagement with all stakeholders, both internal and external.
  • Managing change records within CCMDB management tool through their life-cycle and recommend improvements to the tooling strategy.
  • Brief stakeholders with ongoing Change management metrics and Key Performance Indicators
  • Helping maintain Knowledge Management System and Knowledge Document repository with relevant Change Management content
  • Participation in Enterprise Process, Policy and Procedure improvement
  • Ensuring quality and process compliance standards are followed.
  • Assisting with Configuration Management and other collateral processes
  • Gathering and translates business requirements into technical specification
  • Identifying data sources required to meet customer needs; assess data quality issues.
  • Developing business cases and assessing business process values.
  • Seeking opportunities to leverage application functionality to meet business problems, increasing system utilization and data accuracy
  • Maintaining system utilization scorecard and roadmaps
  • Recognizing problems which may span multiple applications.
  • Identifying root causes and formulating solutions

Confidential, Houston, TX

Maximo System Administrator

Responsibilities:

  • Managing Maximo EAM System and configure Asset management modules.
  • Serving as primary contact for Maximo EAM System Users and IT support.
  • Adding, modifying and granting access to Maximo EAM System.
  • Working with IT to apply, test and verify fixes/patches to Maximo EAM System.
  • Identifying and communicating Maximo EAM System defects to vendor and/or IT.
  • Making basic modifications to Maximo EAM System screens using Application Designer.
  • Archiving and restoring data; supporting and maintaining Maximo EAM System reports;
  • Running queries and creating ad hoc reports.
  • Monitoring Maximo EAM System performance.
  • Serving as liaison between the client and IBM to resolve Maximo EAM System issues.
  • Supporting all Maximo environments, including testing, development and production.
  • Modifying tables and columns in the database using the Database Configuration
  • Creating and modifying work calendars, adjusting financial time periods using the Calendar Application
  • Implementing electronic auditing and electronic signature security on record changes.
  • Troubleshooting and resolving technical problems.
  • Performing account management for all applications
  • Responsible for installing, configuring and maintaining applications on workstations.
  • Handling customer support tickets, phone calls, and promptly resolving user and system issues
  • Interacting with users to resolve production support issues
  • Providing training on Maximo system and developing training plan for internal users of the system.
  • Trouble shooting and resolving problems and issues encountered by users of the Maximo system.
  • Work flow creation and Modification using Maximo work flow designer.
  • Generating queries and reports as required to assist top management and Maximo users.
  • Performing data analysis to improve and correct to ensure data integrity is maintained.

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