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Network Support Specialist Resume

SUMMARY:

  • 20+ years of extensive experience as a Network Systems Programmer which includes design, installation, configuration, troubleshooting, performance and tuning of IBM z/OS VTAM SNA and zTCPIP Products and Services, Sysplex and WAN Networking, Enterprise Extender, APPN/HPR, TCP/IP, Unix Systems Services, OSA cards, OSA - ICC, Hipersocket, OSPF, RIP, TN3270e Server, zTCPIP applications, zLinux, NetView for z/OS, VTAM Switch, JES328/x and VPS
  • Having a background in all aspects of IT Projects utilizing structured Project Management methodology; Proven track record for implementing small and large System z communication function, features, projects involving IBM Global Services, Disaster Recovery, zSeries upgrades, MS Communication Servers, Red Hat, and Cisco; writing business cases, RFPs; Strong Licensing Negotiations skills
  • Always up to date with emerging System z HW/SW technologies and trends - IBM, SAP, technologies, Workload Management, Virtualization, TSM Enterprise backup solutions, Storage Technologies, BCR, ERP, and IT Standards

SKILL:

  • Technical leadership in all System z Networking Components (zTCP/IP Servers, VTAM SNA, APPN/HPR, z/OS Support, JCL, REXX, NVAS JES328/x, CISCO CIP), over cross domain and multi network environment
  • Participate in analyzing, planning and upgrades and migration of z/OS; SMP/e PSP Buckets and PTFs downloads from shopzos
  • New products installation, testing and customization, trace analysis, documentation
  • Implement changes to zCS SNA and TCP/IP products followed by documentation
  • Working knowledge of VTAM/SNA APPN nodes, routing, and SNA and IP problem determination using VTAM and IP Traces, IPCS and IBM Retain
  • Working knowledge of configuring multiple IP stacks, resolver, Routing, OSA interfaces, LU mapping, Security and IP filtering
  • Working Knowledge of Unix System Services L1 configuration and management
  • Working Knowledge of z/OS HW, LPAR, HMC
  • Working Knowledge of ISV product installations, customization and license management
  • Technical Leadership in the area of System p, System z196, zBx, zBC12, zBC10
  • Analyze and advise on Workload Type (SAP, DB, zLinux, Mail) network problem
  • Knowledge of SAP ERP Landscape on IBM System z and x, BladeCenter
  • Knowledge of Enterprise Storage DS8000, V7000, Easy Tiering, Flash Copies, zSynergies
  • Apply knowledge of SAP ERP, VMware vSphere, TSM Backups, xLinux, DB2 LUW zVM, and zVM solutions

PROFESSIONAL EXPERIENCE:

Confidential

Network Support Specialist

Responsibilities:

  • Primary Person for all System z customers in the western region to provide z/OS Network support and carry out implementation of z/OS communications server new features and functions
  • Assisted customers and multiple IBM EMEA support teams at all levels in managing Problem Management Records (PMRs)
  • Advised pre and post Sales Team on customer RFPs and scope of work involving implementing new zNetworking HW/SW functions and features on zBC12, z196, zBC10, z9, z890, z800
  • Reviewed and assisted customer in implementing z/OS Communication Server new functions and features
  • Implemented OSA GBE, OSA-ICC, Sysplex Connectivity over SNA and IP, VIPAD and Hipersocket connections between z/OS and zVM/zLinux LPARs, CISCO APPN delivery using SNASw
  • Implemented and Optimized TN3270e, FTP, and OSPF/OMProute Servers for multiple customers
  • Simplified TCPIP and VTAM Parmlib definitions using symbolic for SBM and Juffali
  • Implemented Rexx Clist for SBM Operations IP daily Health check list
  • Trained customer operation staff on effective use of Netstat commands to manage IP connection
  • Implemented Enterprise Extender between IBM-SBM mainframe SNA over IP connectivity to sunset expensive FEPs HW and maintenance
  • Implemented IBM Session Manager NVAS
  • Performed Customer Support function for VTAM, TCPIP applications, routing over Cisco, Dynamic VIPA, z/OS, DB2, RACF, TSO, PCOM, JES/328x, NetView, SMP/e, System z Communication Server, Dynamic VIPA, and zLinux
  • Built Business Cases for customer’s mainframe and storage DS8100 upgrades and Expansion
  • Performed and Participated in RFP’s submission, scope of work, from initiation, planning, execution, and control, until the sign off of the projects coupled with joining user and and senior management reviews
  • Clearly identified deliverables with each customer according to SLA at the beginning of the project. Establish benchmarks reporting before and after the project. Used Microsoft Project tools and other System’s intrinsic tools to identify the performance acceptance level and sign-off criteria
  • Investigated, designed, recommended and implemented Solutions with redundancy and Dynamic take over processes for mainframe network access yielding cost savings of up to USD 125K (e.g. Saudia Arabian Airline Central Internet Backbone (CIB) project)
  • Effectively led and managed a technical solution team from IBM. ISP and SBM to roll out z/OS HW and SW upgrades
  • Developed and implemented for Juffali Group of Companies the automated process for running Unix Systems Services Syslog Daemon
  • Studied the feasibility of the first Linux installation in Saudi Arabia. Implemented mainframe‘s IP, zLinux and zVM solution. The work was recognized by IBM EMEA
  • Actively participated in new mainframe business engagements for solution assurance

Confidential

Software Support

Responsibilities:

  • Played major role in maintaining IBM Client Satisfaction Index 90% as a platform’s business commitment
  • Provided Mainframe Communication Server TCP/IP defect and Q&A support for North customers
  • Provided z/OS on-call Support for North American customers
  • Liaised between ISO9002 group and my team to ensure ISO9002 policies adherence for success of internal audits
  • Held sessions for the team - Skills Transfer sessions for topic learned from IBM developers
  • Recognized on several occasions by the management and team members for outstanding contributions to customers

Confidential

Networking Systems Programmer

Responsibilities:

  • Modernized Network Strategy to move 2000 legacy users to adapt TCP/IP access method.
  • This provided simpler and secured access to Confidential external clients - the Banks, Credit companies, and EDI partners globally
  • Led Client Server Application team and Sprint Canada to implement Internet Infrastructure
  • Prepared business cases for upgrading networking hardware and software products.
  • Created various network capacity, accounting and utilization reports using SAS / MXG reporting tools
  • Provided to Network Operations Staff on new network IBM HW / SW technologies

Confidential

Course Coordinator and Instructor

Responsibilities:

  • Co-founded the First Micro Computer for the Children’s Section in the province of Ontario
  • Managed and led a group of 4 instructors; responsible for hiring and evaluating the instructors, developed new courses using the guideline from Ontario Higher Studies Board
  • Designed and published course outlines and detailed material for programming in BASIC, and LOGO languages
  • Received an for Instructional Creativity in 1989 from the Dean of College
  • Taught Desktop database, and MS courses to adults and children

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