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Systems Analyst Resume



  • A dedicated Systems Analyst / Administrator with hands-on IT and administrative experience in educational, financial, and business-related sectors;
  • Possess a Microsoft Certified Professional certificate and B.Sc. degree in Computer Engineering, with a strong knowledge and skill base in System Analysis, Architecture, System Design, Network Administration, Development, Database Design and User Training;
  • Successfully identified segments to senior management where technology could be utilized to more fully optimize business processes at the British Educational Institute;


  • CCNA Networking Basics
  • Microsoft Certified Professional (MCP) Certificate, Microsoft SQL Server 2000 (January 2008)
  • Unbounded Solutions Training, Documentum - Enterprise Content Management platform (June 2007)
  • Bachelor of Science, Computer Engineering


  • Operating Systems: Windows XP, Linux (Red Hat/Ubuntu), Mac OS
  • Languages: Visual Basic, C#, C++, ASP, Java, JSP, PHP and HTML
  • Databases: SQL Server 2003/2005, MS Access
  • Networking: Agilent Network Analyzer, TCP/IP and routing protocols such as OSPF,IGRP/EIGRP and RIPv2
  • Software: MS Office (Word, Excel, Access, PowerPoint, MS Project, FrontPage), Crystal reports, and Documentum - Enterprise Content Management software
  • Experience with Cisco IOS command line interface, also supporting, deploying, and troubleshooting common routing and switching protocols such as; RIP and OSPF
  • Experienced with relationship database system creation, access and maintenance using MS SQL Server; developed an SQL database for personal contact information, connecting subsequently to a client program using JAVA Database Connectivity (JDBC) API
  • Hands-on experience with Documentum 5.3/6, Administrator, Webtop and Web Publisher: can create cabinets, folders, ACL's, docapps and custom types. Developed custom programming API / DQL scripts to automate tasks
  • Experience with XML, Java Script, JSP, Java Beans, JDBC, HTTP, SQL, PL/SQL, and application servers such as WebSphere and WebLogic


Confidential, Toronto:
Systems Analyst (November 2008 - present)

  • Interpret business requirements and design/develop new programs while supporting existing production applications
  • Provide support to team members and other department and/or company staff
  • Work with business managers and/or analysts to gather and implement software requirements
  • Responsible for a number of mainframe backup processes, which are ran on a weekly basis
  • Worked with tools such as Attachmate Extra, php, MySql, Crystal reports, and SharePoint to optimize application code and integrate solutions into rest of organization

IMAC Technician (January 2008 - November 2008)

  • Facilitate on-site contract work on behalf of IBM to perform installations, break/fix services, configuration and upgrades of IBM systems throughout the G.T.A.
  • Providing support to end users, as well as, troubleshooting laptops, desktops, workstations and network connections

Projects to date:

  • Assessed and set-up Point of Sales systems at Blockbuster Video, and HBC locations
  • Conducted wireless site survey to test The Bay's wireless system
  • Installed and configured Branch Server and Cisco Catalyst 3750 & 3560 Series Switches, at a number of Scotiabank Branches

Confidential, Khartoum:
Systems Administrator (April 2006 - May 2007)

  • Accountable as team member for maintaining and troubleshooting systems and Local area networks (LANs) for Institute's three branches
  • Provided co-ordination and leadership regarding all software enhancements and process improvements
  • Co-ordinated projects with management, end users and other IT teams to ensure consistency and compatibility
  • Ensured staff and students enjoyed on-going access to network resources (data, hardware and internet access)
  • Provided training to management and administrators on Windows XP and custom software
  • Assisted with all project-related activities including scoping, planning, implementation and delivery
  • Managed users, computers and groups including implementation of disaster recovery on an on-going basis
  • Designed and generated reports from databases utilizing SQL
  • Utilized Agilent network analyzer to gather and evaluate network traffic statistics as well as troubleshoot errors (re-designed existing network in one of the computer labs)


  • Languages: Fluent in English and Arabic
  • Demonstrated ability and experience in the roles of I.T. Administrator, Analyst and Project team member
  • Strong communication, interpersonal and motivational skills
  • Highly-detailed oriented and multi-tasked for optimal productivity
  • Possess a keen sense of direction and organization, particularly in results-driven, time-sensitive settings


  • Member, local G.T.A. cultural centre: assist in co-ordinating special events, including organizing soccer tournaments in Mississauga in 2007
  • Team member, community basketball
  • Member of IEEE

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