Client Systems Engineer Resume Tulsa, OK - Hire IT People

SUMMARY:

Over 4 years of experience serving as an IT Administrator for Confidential . I owned, deployed and managed AirWatch Technology for thousands of devices. I have earned multiple s including AirWatch Accredited Expert, and Microsoft Certified Professional. Experience crafting operating procedures, managing thousands of employee - owned devices as well as company owned devices while overseeing third-party service providers, resulting in a highly scalable and secure mobile infrastructure. Strong leadership abilities, with proven expertise in developing, implementing, and managing complex technical projects; staff; and developing processes to facilitate mobile device compliance.

AREAS OF EXPERTISE:

Mobile Device Management
Technical Architecture Design
Server Management (Linux Red Hat, Windows 2016, etc.)
Project Management
Staff & Development
System Integration
Windows Registry Hacking
Mobile Platforms
Microsoft SCCM
ITIL Best Practices
Vendor Relations
Scripting
Citrix VDI

PROFESSIONAL EXPERIENCE:

Confidential, Tulsa, OK

Client Systems Engineer

Responsibilities:

Author, manage, maintain, support, troubleshoot and optimize a holistic MDM program
Work with a variety of iOS, Android, MacOS, and Windows devices.
Lead the integration of high availability and site resiliency with AirWatch and other high availability systems.
Utilize extensive remote assistance tools such as Citrix, VMWare, VDI, VPN access, RDP, Remote Management and SCCM to troubleshoot Windows and MacOS environments.
Serve as a Subject Matter Expert for Citrix Virtualization and VMWare AirWatch
Maintain Active Directory, Microsoft Exchange 2013/2016 and O365, and MDM systems.
Implement a variety of Linux and Windows Server environments.
Acquired a comprehensive knowledge of employee and corporate owned devices and security compliance.
Experience with deploying systems in a multi domain environment
Proactively troubleshoot and resolve issues that arise
Work closely with developers to test automation, release management and deployments.
Created written documentation, videos, and led large scale efforts for enterprise wide roll-outs.
Report on status of development, quality, operations and system performance.
Served as an IT Project Lead on multiple projects.
Deploy new technologies and solutions as driven by internal architect and engineering.
Lead project teams that include MDM support engineers as well as help desk personnel.

Service Center Support

Confidential

Responsibilities:

Responsible for the delivery of quality customer support in diverse technical areas, such as: hardware/software networking, system repair/troubleshooting, and support with servers, printers, peripherals, laptops and desktops
Provided levels 1 and 2 support to all employees’ company-wide.
Troubleshoot Citrix and VMWare access and usability issues, malware issues, and problems pertaining to browsers, routers, wireless connectivity, Cisco VPN and Ethernet access.
Support Java and Active X configurations for proprietary software.
Troubleshoot access and permissions related issues pertaining to both Microsoft and proprietary software.
Acquire a comprehensive knowledge of corporate owned devices and security compliance development.
Supported and deployed program rollouts to over 750 retail locations.
Maintained stellar customer satisfaction levels, while meeting and exceeding Confidential 's goals.

Clerk Trainer

Confidential

Responsibilities:

Responsible for the and development of all newly hired personnel
Earned consistent rankings as a top trainer in the market.
Developed new programs for the onboarding process.

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Client Systems Engineer Resume

Tulsa, OK

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