We provide IT Staff Augmentation Services!

Client Systems Engineer Resume

Tulsa, OK

SUMMARY:

Over 4 years of experience serving as an IT Administrator for Confidential . I owned, deployed and managed AirWatch Technology for thousands of devices. I have earned multiple s including AirWatch Accredited Expert, and Microsoft Certified Professional. Experience crafting operating procedures, managing thousands of employee - owned devices as well as company owned devices while overseeing third-party service providers, resulting in a highly scalable and secure mobile infrastructure. Strong leadership abilities, with proven expertise in developing, implementing, and managing complex technical projects; staff; and developing processes to facilitate mobile device compliance.

AREAS OF EXPERTISE:

  • Mobile Device Management
  • Technical Architecture Design
  • Server Management (Linux Red Hat, Windows 2016, etc.)
  • Project Management
  • Staff & Development
  • System Integration
  • Windows Registry Hacking
  • Mobile Platforms
  • Microsoft SCCM
  • ITIL Best Practices
  • Vendor Relations
  • Scripting
  • Citrix VDI

PROFESSIONAL EXPERIENCE:

Confidential, Tulsa, OK

Client Systems Engineer

Responsibilities:

  • Author, manage, maintain, support, troubleshoot and optimize a holistic MDM program
  • Work with a variety of iOS, Android, MacOS, and Windows devices.
  • Lead the integration of high availability and site resiliency with AirWatch and other high availability systems.
  • Utilize extensive remote assistance tools such as Citrix, VMWare, VDI, VPN access, RDP, Remote Management and SCCM to troubleshoot Windows and MacOS environments.
  • Serve as a Subject Matter Expert for Citrix Virtualization and VMWare AirWatch
  • Maintain Active Directory, Microsoft Exchange 2013/2016 and O365, and MDM systems.
  • Implement a variety of Linux and Windows Server environments.
  • Acquired a comprehensive knowledge of employee and corporate owned devices and security compliance.
  • Experience with deploying systems in a multi domain environment
  • Proactively troubleshoot and resolve issues that arise
  • Work closely with developers to test automation, release management and deployments.
  • Created written documentation, videos, and led large scale efforts for enterprise wide roll-outs.
  • Report on status of development, quality, operations and system performance.
  • Served as an IT Project Lead on multiple projects.
  • Deploy new technologies and solutions as driven by internal architect and engineering.
  • Lead project teams that include MDM support engineers as well as help desk personnel.

Service Center Support

Confidential

Responsibilities:

  • Responsible for the delivery of quality customer support in diverse technical areas, such as: hardware/software networking, system repair/troubleshooting, and support with servers, printers, peripherals, laptops and desktops
  • Provided levels 1 and 2 support to all employees’ company-wide.
  • Troubleshoot Citrix and VMWare access and usability issues, malware issues, and problems pertaining to browsers, routers, wireless connectivity, Cisco VPN and Ethernet access.
  • Support Java and Active X configurations for proprietary software.
  • Troubleshoot access and permissions related issues pertaining to both Microsoft and proprietary software.
  • Acquire a comprehensive knowledge of corporate owned devices and security compliance development.
  • Supported and deployed program rollouts to over 750 retail locations.
  • Maintained stellar customer satisfaction levels, while meeting and exceeding Confidential 's goals.

Clerk Trainer

Confidential

Responsibilities:

  • Responsible for the and development of all newly hired personnel
  • Earned consistent rankings as a top trainer in the market.
  • Developed new programs for the onboarding process.

Hire Now