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It Systems Analyst Resume

Austin, TX

SUMMARY:

Unique contributor poised and prepared to make a positive difference in the workplace and increase downstream productivity. I am a worker bee, contributing to the greater good of the hive Systems Analyst, Business Analyst, Program Manager, Technical Trainer, Metasolv M6 SME, Provisioner and Circuit Designer. Oracle/Metasolv M6 SME, Windows - based applications; Microsoft Word, PowerPoint, Excel; SAP Business Objects, Quality Center/ALM, Synchronoss/VFO, Viryanet, Basic SQL

COMPUTER SKILLS:

Windows-based applications; Microsoft Word, PowerPoint, Excel; Metasolv Solution/TBS ™ or M6, Basic SQL

EMPLOYMENT HISTORY:

Confidential, Austin, TX

IT Systems Analyst

Responsibilities:

  • Functioned as client M6/MSS User community application SME.
  • Joined the Data Integrity Team to ensure that migrated equipment and circuits matched source data, and made the necessary updates in M6.
  • Performed basic SQL queries.
  • Researched equipment using vendor documentation and accessed the switch for equipment data as needed.

Confidential, Austin, TX

Systems Analyst

Responsibilities:

  • Contracted to Confidential to provide M6 SME support.
  • Made corrections in the GUI, performed process changes, cleaned up data.
  • Liaison between users, business groups, project teams, and IT as it relates to solutions for known issues and assigned projects.

Confidential, Dallas, TX

QA Test Analyst

Responsibilities:

  • Contracted to provide ASR Testing and SME support in Oracle/Metasolv M6 software for ASR, applying my knowledge of ASOG and telecom ordering and design.
  • Wrote test cases in ALM/QC
  • Ran regression and progression end-to-end tests, and reporting defects.

Confidential, Austin, TX

Design Engineer

Responsibilities:

  • Contracted to provide equipment engineering and circuit design support in Oracle/Metasolv M6 software.
  • Worked in F&E to compare data and update M6 accordingly.
  • Worked with various optical and electrical switch equipment, Ethernet circuits, and SONET rings.
  • Built and edited router equipment in M6.

Confidential, Austin, TX

Owner/Creator

Responsibilities:

  • Obtained trademark for logo and company name
  • Hired Volusion to create eCommerce website
  • Ordered stock of T-shirts, hats, baby onesies, and tote bags containing inspired and positive messages
  • Learned a great deal about business

Confidential, Austin, TX

Systems Analyst

Responsibilities:

  • Contracted to Confidential to provide user support in Oracle/Metasolv M6 software.
  • Created and designed circuits.
  • Built SONET rings. Fixed SONET rings built in error as part of SONET ring clean-up project.
  • Reconciled CLRs (Circuit Layout Records). Edited equipment and cleared errors. Added Point Codes.
  • Created orders to make circuit ID and Design corrections. Resurrected circuits disconnected in error and researched bill discrepancies.
  • Performed ASOG testing.
  • Resolved trouble tickets, created job aids and maintained intranet website.
  • Supported Trunk Reconciliation project to audit and edit all trunk groups for 80+ switches.
  • Created new DACCS card equipment specifications.
  • Assisted IT with user’s trouble tickets.

Confidential, Austin, TX & Reston, VA

Business Analyst

Responsibilities:

  • Provided user support in Oracle/Metasolv M6 software for 400+ Interconnect Engineers, Design Engineers, and Switch Operations Technicians.
  • Resolved trouble tickets
  • Worked on standardization and data cleanup projects

Sr. Specialist and Program Manager

Confidential, Reston, VA

Responsibilities:

  • Developed 15 new courses per Engineering and Operation’s Needs Analysis, primarily supporting Interconnect Engineering and switch Operations technicians in navigating TBS or Oracle/Metasolv M6.
  • Learned and converted technical knowledge/terms for end user’s ease of understanding.
  • Delivered Interwise™ distance learning and instructor-led for all Confidential markets.

Confidential, Herndon, Virginia

Program Manager

Responsibilities:

  • Provided help desk support to users and delivered .
  • Designed, coordinated and managed company-wide programs to meet firm’s market needs and objectives throughout U.S.
  • Obtained knowledge of Basic Telephony, Digital Loop Carrier (DLC), Integrated Services Digital Network Primary Rate Interface (ISDN/PRI), Frame Relay, Asynchronous Transfer Mode (ATM), High Speed Internet (HSI), Voice and Data T1s, DS3, Optical Carrier Systems (SONET), and other network architectures.
  • Created 80+ job aids providing process and step/action tables for users.
  • Conducted ASAP (now Oracle/Metasolv M6) distance learning for 20+ U.S. cities simultaneously.

Trainer and Manager

Confidential

Responsibilities:

  • Developed and facilitated instructor-led for all Customer and Network Provisioning new-hires in ASAP (now M6).
  • Learned and mastered new products continually.
  • Led provisioning team of Large Account customer orders in ASAP (M6).
  • Provided status to management.
  • Resolved issues with orders.
  • Processed local access Move, Add, Change and Disconnect orders in ASAP (now M6).
  • Worked on special backlog team to complete problem orders.
  • Created provisioning plans/procedures for local provisioning.

Confidential, Dallas, TX

Network Provisioning Engineer

Responsibilities:

  • Provisioned FGD (Feature Group D) and Special Access ASRs in ASAP (now Oracle/Metasolv M6).
  • Coordinated with switch technicians, telco personnel, and operations personnel for circuit turn-ups. Initiated orders with Bellcore for Reseller customers.
  • Converted existing multi-frequency network trunks to SS7 (Signaling System 7).

Confidential, Richardson, TX

Traffic Engineer/Operations Coordinator

Responsibilities:

  • Wrote feature group orders per analysis of trunk usage report and then provisioned orders for TDM and VOIP switches.
  • Maintained trunk utilizations per established standards and ensured blockage goals were met.
  • Possessed understanding of ASR ordering guidelines.
  • Coordinated service order provisioning with Telco, Traffic Engineers and switch personnel. Reported status to managers.

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