SUMMARY:
Unique contributor poised and prepared to make a positive difference in the workplace and increase downstream productivity. I am a worker bee, contributing to the greater good of the hive Systems Analyst, Business Analyst, Program Manager, Technical Trainer, Metasolv M6 SME, Provisioner and Circuit Designer. Oracle/Metasolv M6 SME, Windows - based applications; Microsoft Word, PowerPoint, Excel; SAP Business Objects, Quality Center/ALM, Synchronoss/VFO, Viryanet, Basic SQL
COMPUTER SKILLS:
Windows-based applications; Microsoft Word, PowerPoint, Excel; Metasolv Solution/TBS ™ or M6, Basic SQL
EMPLOYMENT HISTORY:
Confidential, Austin, TX
IT Systems Analyst
Responsibilities:
- Functioned as client M6/MSS User community application SME.
- Joined the Data Integrity Team to ensure that migrated equipment and circuits matched source data, and made the necessary updates in M6.
- Performed basic SQL queries.
- Researched equipment using vendor documentation and accessed the switch for equipment data as needed.
Confidential, Austin, TX
Systems Analyst
Responsibilities:
- Contracted to Confidential to provide M6 SME support.
- Made corrections in the GUI, performed process changes, cleaned up data.
- Liaison between users, business groups, project teams, and IT as it relates to solutions for known issues and assigned projects.
Confidential, Dallas, TX
QA Test Analyst
Responsibilities:
- Contracted to provide ASR Testing and SME support in Oracle/Metasolv M6 software for ASR, applying my knowledge of ASOG and telecom ordering and design.
- Wrote test cases in ALM/QC
- Ran regression and progression end-to-end tests, and reporting defects.
Confidential, Austin, TX
Design Engineer
Responsibilities:
- Contracted to provide equipment engineering and circuit design support in Oracle/Metasolv M6 software.
- Worked in F&E to compare data and update M6 accordingly.
- Worked with various optical and electrical switch equipment, Ethernet circuits, and SONET rings.
- Built and edited router equipment in M6.
Confidential, Austin, TX
Owner/Creator
Responsibilities:
- Obtained trademark for logo and company name
- Hired Volusion to create eCommerce website
- Ordered stock of T-shirts, hats, baby onesies, and tote bags containing inspired and positive messages
- Learned a great deal about business
Confidential, Austin, TX
Systems Analyst
Responsibilities:
- Contracted to Confidential to provide user support in Oracle/Metasolv M6 software.
- Created and designed circuits.
- Built SONET rings. Fixed SONET rings built in error as part of SONET ring clean-up project.
- Reconciled CLRs (Circuit Layout Records). Edited equipment and cleared errors. Added Point Codes.
- Created orders to make circuit ID and Design corrections. Resurrected circuits disconnected in error and researched bill discrepancies.
- Performed ASOG testing.
- Resolved trouble tickets, created job aids and maintained intranet website.
- Supported Trunk Reconciliation project to audit and edit all trunk groups for 80+ switches.
- Created new DACCS card equipment specifications.
- Assisted IT with user’s trouble tickets.
Confidential, Austin, TX & Reston, VA
Business Analyst
Responsibilities:
- Provided user support in Oracle/Metasolv M6 software for 400+ Interconnect Engineers, Design Engineers, and Switch Operations Technicians.
- Resolved trouble tickets
- Worked on standardization and data cleanup projects
Sr. Specialist and Program Manager
Confidential, Reston, VA
Responsibilities:
- Developed 15 new courses per Engineering and Operation’s Needs Analysis, primarily supporting Interconnect Engineering and switch Operations technicians in navigating TBS or Oracle/Metasolv M6.
- Learned and converted technical knowledge/terms for end user’s ease of understanding.
- Delivered Interwise™ distance learning and instructor-led for all Confidential markets.
Confidential, Herndon, Virginia
Program Manager
Responsibilities:
- Provided help desk support to users and delivered .
- Designed, coordinated and managed company-wide programs to meet firm’s market needs and objectives throughout U.S.
- Obtained knowledge of Basic Telephony, Digital Loop Carrier (DLC), Integrated Services Digital Network Primary Rate Interface (ISDN/PRI), Frame Relay, Asynchronous Transfer Mode (ATM), High Speed Internet (HSI), Voice and Data T1s, DS3, Optical Carrier Systems (SONET), and other network architectures.
- Created 80+ job aids providing process and step/action tables for users.
- Conducted ASAP (now Oracle/Metasolv M6) distance learning for 20+ U.S. cities simultaneously.
Trainer and Manager
Confidential
Responsibilities:
- Developed and facilitated instructor-led for all Customer and Network Provisioning new-hires in ASAP (now M6).
- Learned and mastered new products continually.
- Led provisioning team of Large Account customer orders in ASAP (M6).
- Provided status to management.
- Resolved issues with orders.
- Processed local access Move, Add, Change and Disconnect orders in ASAP (now M6).
- Worked on special backlog team to complete problem orders.
- Created provisioning plans/procedures for local provisioning.
Confidential, Dallas, TX
Network Provisioning Engineer
Responsibilities:
- Provisioned FGD (Feature Group D) and Special Access ASRs in ASAP (now Oracle/Metasolv M6).
- Coordinated with switch technicians, telco personnel, and operations personnel for circuit turn-ups. Initiated orders with Bellcore for Reseller customers.
- Converted existing multi-frequency network trunks to SS7 (Signaling System 7).
Confidential, Richardson, TX
Traffic Engineer/Operations Coordinator
Responsibilities:
- Wrote feature group orders per analysis of trunk usage report and then provisioned orders for TDM and VOIP switches.
- Maintained trunk utilizations per established standards and ensured blockage goals were met.
- Possessed understanding of ASR ordering guidelines.
- Coordinated service order provisioning with Telco, Traffic Engineers and switch personnel. Reported status to managers.
