WORK EXPERIENCE:

Systems Engineer

Confidential, Auburn, WA

Responsibilities:

• Working with engineering teams and client business units to gather, analyze and translate business requirements into a solution design for new installations or upgrades to existing platforms
• Responsible for the Implementation and operational support of storage system (EMC, Brocade, NetApp)
• Allocate storage between storage arrays and servers (Windows - 2008 R2, 2012 R2; UNIX CentOS, RHEL, and VMWare), assignment of RAID levels, LUN configurations
• Provide technical leadership for storage-related projects, switch upgrades and installations, maintenance in accordance with internal change management processes and procedures
• Data storage and protection management services

Senior Systems Engineer

Confidential, Boston, MA

Responsibilities:

• Responsible for IT related tasks and projects, including Cisco switches, servers upgrades and installations, Active Directory management
• Develop technical designs for network, server, voice, wireless and storage systems
• Provide day to day IT support for employees and infrastructure components
• Reviews new technologies and processes to meet current and future needs
• Provide technical documentation for new designs and maintain inventory of IT assets

Systems Integration Engineer

Confidential, Hopkinton, MA

Responsibilities:

• Data Center Systems design, management and configuration
• Firmware/ Protocol (FC, FCOE, iSCSI) testing on Cisco & Brocade SAN Switches for FOS/HBA qualification
• Testing Layer2/3 features (VLAN, STP, vPC, OSPF, EIGRP, and Firewall) for SAN systems integration
• Configure and administer DAS/SAN/NAS and associated components; including Fibre Channel switch administration
• Perform routine equipment checks, firmware and software upgrades for all SAN/Storage devices
• Lab management best practices for effective management of shared resources and inventory
• Document procedures to support the operational SAN/Storage environment
• Prepare reports on SAN best practices, new technologies, and recommend configurations changes to improve and optimize storage
• Testing storage configuration via automation scripts in Python, Test Shell

System Integration Engineer

Confidential, Northbrook, IL

Responsibilities:

• Design voice call flows and configure voice systems for Allstate agents and employees
• Program Avaya and Nortel PBX systems, Avaya Site Administration, Avaya Voice Portal, Avaya Session Manager, Avaya Aura Messaging and IVR Systems
• Configured Asterisk IP/PBX as voicemail server, and setup various dial plans for testing
• Configured Kamailio SIP Proxy Server to perform various routing logics using MySQL Engine
• Provide IP telephony support for Allstate s agents in claims & litigation offices (US & Northern Ireland)
• Document technical procedures using Microsoft Visio
• Long range planning, disaster tolerance, standard creation in the event of disaster
• QA testing and troubleshooting

Voice Systems Engineer

Confidential, Madison, WI

Responsibilities:

• Setup of a SIP - Based Telephone System for a VoIP Network with UNIX Server
• Configured Asterisk IP/PBX as voicemail server, and setup various dial plans for testing
• Configured Kamailio SIP Proxy Server to perform various routing logics using MySQL Engine
• Integrated Domain Name System into a VoIP Network for peer to peer communication

Project Team Lead

Confidential, Chicago, IL

Responsibilities:

• Configured Cisco routers, switches, IP Phones 7900 series for VoIP Calls
• Setup of a SIP - Based Telephone System on a VoIP Network on a UNIX Server
• Configured Asterisk IP/PBX as a voicemail server, and setup various dial plans for testing
• Configured TrixBox SIP Trunk, Kamailio SIP Proxy Server to perform various routing logics
• Integrated Domain Name System into a VoIP Network for peer to peer communication
• Configured dial patterns for On-net calls, Off-Net Calls and PSTN Calls

Software Engineer

Confidential

Responsibilities:

• Provided support for relational databases (SQL Server, Oracle); backups, SQL queries
• Performed L1 network support operations
• Performed credit check and analysis using Biometrics
• Conduct technology training, support and mentor other members of the team
• Troubleshooting various IT related issues
• Effective Customer Service Relationship Management