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Present Network Administrator Resume

Tallahassee, FL

SUMMARY

  • Extensive experience with Windows XP/Vista/2007, Windows Server 2003/2008, Microsoft Exchange 2003/2008, HP Insight, Symantec Endpoint Encryption, Altiris and Microsoft Office applications.
  • Experienced in the installation, configuration, upgrading and troubleshooting of hardware and software on computers including over 20 years of personal/network computer troubleshooting experience
  • Built and upgraded computers for both business and personal usage on networks. Extensive experience in solving network - related problems and setting up networks, building/rebuilding servers, backup procedures, project management, migrating and report writing.

PROFESSIONAL EXPERIENCE

Present Network Administrator

Confidential, Tallahassee, FL

Responsibilities:

  • Maintain server maintenance, Windows Server 2003/2008r2
  • Data Storage and backup with Commvault.
  • Security procedures/database on servers with user permissions, company-wide.
  • Installed and Maintained, Symantec Endpoint Encryption and HP Insight Management Software.
  • Project Management, Network Reports, Trackit, Control Forms and weekly network reports.

Sr. MIS Technician

Confidential, Tallahassee,FL

Responsibilities:

  • Maintain server maintenance, internal software auditing, network administration, remote offices support and user support.
  • Use project and time management to keep the servers up and running in a timely fashion.
  • Obtain data from servers for special technical reports with management using project and time management skills, imaging software, routers, project management, network support, TS Census and training new employees.
  • Provide on-site and in-house training and service.

MIS Technician III

Confidential, Tallahassee,FL

Responsibilities:

  • Provided user support on Microsoft Windows 95, 98, NT, 2000, XP, Vista, Windows 7 and Microsoft Office 2000/XP/ 2003/2007/2010.
  • Used project and time management to keep the servers up and running in a timely fashion.
  • Performed troubleshooting and supported all of the portable and desktop workstations using software platforms, such as AutoCAD, Microstation J, and other various engineering tools, imaging software, network support, Remedy and TS Census.

Senior Technical Support IV

Confidential, Round Rock, TX

Responsibilities:

  • Used knowledge of Windows operating systems (3.1, 95, 98 and NT, NT Server, 2000 and 2000 Server) computer hardware and PC architecture and software applications to solve problems.
  • Analyzed and solved technical problems by investigating potential solutions using troubleshooting skills.
  • Used organizational, interpersonal and telephone skills to handle stressful situations and deal professionally with customers.
  • Provided technical support on personal computers and/or peripherals using documented procedures, available tools.
  • Used troubleshooting techniques to identify products that were defective.

Technical Support Level 2

Confidential,  Lauderdale, FL

Responsibilities:

  • Was responsible for the highest level of client satisfaction through servicing of computer hardware and the timely delivery and installation of new products.
  • Resolved on-site service calls by efficiently repairing, installing, maintaining equipment and conducting moves/adds/changes to hardware products.
  • Conducted on-site upgrades, configurations and tests of client equipment along with knowledge of Windows operating systems (3.1, 95, 98 and NT, BackOffice) computer hardware, PC architecture and software applications, and ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills.
  • Used organizational, interpersonal and telephone skills to handle stressful situations and deal professionally with customers.

Confidential, Tallahassee, FL

Claims Adjudication Manager

Responsibilities:

  • Supervised 25 to 30 employees in daily tasks and project management.
  • Negotiated contracts between hospitals and insurance companies on rates and standards.
  • Checked doctors' and hospital fee charts and billing for errors.
  • Conducted audits on employees billing standards and accuracy.
  • Assisted in intradepartmental training in different aspects of medical billing, administration and medical coding (inpatient, and outpatient).

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