Telecommunications Administrator Resume

PROFILE:

IT Professional proficient at supporting communications system which integrates voice, video, data, mobility products and applications to enable effective, secure communications

SKILL:

Remedy IT Service Management
Rolm pbx9 751
5ESS Switch
Avaya Defintiy PBX
Tone & Trace
CAT 5 & 6
Cisco Call Manager CUCM 7.x 8.x
Cisco Unity Connection CUC7.x 8.x
Configuring Cisco Switch/Router

EXPERIENCE:

Telecommunications Administrator

Confidential

Responsibilities:

Provide services such as session management, voice, video, messaging, mobility, and web conferencing.
Performs Moves Adds and Changes to create phones and user accounts
Add, update, delete route configuration
Manage End user configurations
Creates and maintain voicemail accounts
Train new users on Avaya VOIP
Facilitated video - conferencing
Analyze and resolve telecommunications circuit issues
Help Desk support to Personnel unit

Senior Telecommunications Technician

Confidential

Responsibilities:

Partnered with senior management in the development, design and installation of call management centers enterprise wide
Assisted in the implementation of Voice Over IP (VOIP) network
Contributed to the installation of Primary Rate Interface (PRI) used on an Integrated Services Digital Network (ISDN).
Administered Move Adds and changes on the audix voice mail system
Negotiated wireless mobile system contracts
Administered data hosting centers throughout the US and Canada
Managed hardware support for 5,000 customers covering a variety of industries
Organized and implemented a customer satisfaction team to respond to customers’ needs identified in customer survey results

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