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Telecommunications Administrator Resume

PROFILE:

IT Professional proficient at supporting communications system which integrates voice, video, data, mobility products and applications to enable effective, secure communications

SKILL:

  • Remedy IT Service Management
  • Rolm pbx9 751
  • 5ESS Switch
  • Avaya Defintiy PBX
  • Tone & Trace
  • CAT 5 & 6
  • Cisco Call Manager CUCM 7.x 8.x
  • Cisco Unity Connection CUC7.x 8.x
  • Configuring Cisco Switch/Router

EXPERIENCE:

Telecommunications Administrator

Confidential

Responsibilities:

  • Provide services such as session management, voice, video, messaging, mobility, and web conferencing.
  • Performs Moves Adds and Changes to create phones and user accounts
  • Add, update, delete route configuration
  • Manage End user configurations
  • Creates and maintain voicemail accounts
  • Train new users on Avaya VOIP
  • Facilitated video - conferencing
  • Analyze and resolve telecommunications circuit issues
  • Help Desk support to Personnel unit

Senior Telecommunications Technician

Confidential

Responsibilities:

  • Partnered with senior management in the development, design and installation of call management centers enterprise wide
  • Assisted in the implementation of Voice Over IP (VOIP) network
  • Contributed to the installation of Primary Rate Interface (PRI) used on an Integrated Services Digital Network (ISDN).
  • Administered Move Adds and changes on the audix voice mail system
  • Negotiated wireless mobile system contracts
  • Administered data hosting centers throughout the US and Canada
  • Managed hardware support for 5,000 customers covering a variety of industries
  • Organized and implemented a customer satisfaction team to respond to customers’ needs identified in customer survey results

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