Enterprise Backup Administrator Resume Burbank, CA - Hire IT People

SUMMARY:

Client - focused IT enterprise professional with 15+ years of NetBackup track record of progressive support of complex technical projects.
Direct knowledge and success with IT, ISP, Network Operations Center (NOC) environments, to include requirements gathering, assessment duties, technical research, and full life-cycle helpdesk support services.
Experience installing and configuring, Windows Server, Windows Operating Systems, hardware equipment, direct, hands-on support with administration, backup systems, and inventory management of each.
Skilled team player and trainer with a record of effectively directing multiple tasks to ensure on target completion of all IT deliverables and exceeding company goals.
Excel at interfacing with clients, engineers, and management with talent for quickly learning new information, procedures, and technologies; great communications and excellent customer service talents.

TECHNICAL PROFICIENCIES:

PROFESSIONAL EXPERIENCE:

Confidential, Burbank, CA

Enterprise Backup Administrator

Responsibilities:

Acted as the primary resource for managing the administration of 500+ backup clients and 1000+ VMware clients via Veritas Replication Director Software systems.
Managed proper backup schedules for client restore/recover services; maintained and cataloged reporting statistics and monitored results.
Managed Symantec 5230, 5020, and 5030 Appliances, supported NetBackup 7.5, 7.6.0.4 and 7.7.2, configured Veritas Replication Director to use NetApp Storage.
Directed daily monitoring and management of back-ups, ensured final completion; ticketed, resolved, and escalated backup errors until resolution.
Supported and documented change control processes; maintained data lifecycle and storage management.
Contributed to weekly production team meetings, reported status of backup systems, performed on-call support.

Confidential, Kern County, CA

Computer Operator | Backup OPerator

Responsibilities:

Planned and serviced 180+ backup clients; developed and maintained backup policies and procedures to match the needs of each end-user.
Created and reported monthly backup metrics; monitored storage management levels, delivered reports.
Managed SpectraLogic T950 Tape library with 16 Tape Drives and 540 Tape slots, supported NetBackup 6.5 and 7.5, operated storage appliances with EMC VNX, SpectraLogic nTier700, and NetApp.
Managed all daily backup(s) and restored jobs; troubleshot and restarted failed jobs as needed; sent media backup(s) to offsite disaster recovery locations as directed, presented updates to key IT management teams.
Supported any hardware issues related to storage management; fixed or replaced Cisco switches, tape robot, fiber cables, and/or tape media, ensured network continuity and system up-time.

Confidential, Woodland Hills, CA

Network OPerations Center technician

Responsibilities:

Served as first level network support for the NOC; proactively supported all production systems operating in the Internet Service Provider (ISP).
Monitored systems, resolved technical issues, documented ticket systems, ensured continuous network uptimes for the NOC and datacenter.
Operated UNIX command lines (SSH and LS); used technical NOC tools for problem resolution and monitoring.

Confidential, Los Angeles, CA

Desktop Support Technician

Responsibilities:

Desktop support for 800+ Windows and MAC end-users.
Fixed daily hardware and software issues, ticketed problems, managed client activities, made escalations to IT teams as needed; owned entire resolution process.
Installed and repaired desktop systems, office printers, and computer monitors.
Kept ticket resolution database updated and current.
Managed Symantec ghosting for Windows XP with data backup; Windows Remote Desktop as needed.
Trained end-users; initiated preventative maintenance and kept all software updates current, ensured excellent customer services via in person or by phone.

Confidential, Los Angeles, CA

Network Operations Technician

Responsibilities:

Key technical support for data center network backup systems.
Performed system backups according to predefined schedules, processed predefined special request jobs, services system upgrades/merges.
Operated multivendor platforms (HP, UNIX, Windows 2000, and Novell), installed and configured VERITAS client software, resolved technical issues, documented results, and communicated status to key management.