SUMMARY:

IT professional having 8+ years of experience in IT infrastructure technologies. I have rich expertise in systems administration, IAM, IT System Engineering, system automation and ITIL best practices/compliance.

TECHNICAL COMPETENCIES:

• OKTA
• SecureAUTH
• Identity & Access management
• CyberArk
• Amazon Web Service
• Office 365
• Python
• Active Directory/Windows Server 2008/2012 R2 Administration

INDUSTRY EXPERIENCE:

Confidential

Senior Security Operation Engineer

Responsibilities:

• Implementation and management of SSO (Single Sign - on) globally for organization.
• Implementing enterprise wide security to the applications and SAML 2.0 federation service.
• Working Troubleshoot and configure application in Okta using SAML
• Administer and manage Okta Integration for internal & external applications.
• Configure OKTA single sign on and Multi-factor policies & provisioning.
• Privileged identity management support and implementation activities.
• Providing level 2 support/troubleshooting for SSO issues for all Internal employees.
• Troubleshooting skill set includes OKTA and related component logs along with the connectivity between the components.
• Manage & handling SSL/Cloud Certificate Approval using DigiCert.
• Exporting and importing the .xml files (Metadata).
• Managing SSL security certificates for all SSO integrated applications.
• Proficient in analysing the Root Cause, implementing solution and document Root Cause Analysis (RCA).
• Provide certificate configuration and maintenance support.
• Provide support for the Public Key Infrastructure (PKI) service.
• Responsible for requesting, receiving, installation, and accountability of PKI certificates and providing technical support for PKI.
• Generate VIP manager reports and logs for troubleshooting purpose.
• Onboarding users in CyberArk.
• Addition of the accounts to the CyberArk (Local/domain/static/*NIX/database)
• Providing users with permissions on safes.
• Troubleshooting of issues which cause Automatic password rotation to stop.
• Documentation creation of SOP's for users/new teammates to work the basic stuff themselves.

Confidential

Software Support engineer

Responsibilities:

• Providing and implementing Expert technical solution on. Identity and access Management products of OKTA.
• Troubleshooting skill set includes OKTA and related component logs along with the connectivity between the components.
• Deployment, Configuration and Integration of IDP servers.
• Understanding of VPNs and relevant authentication components, procedures and protocols (LDAP, RADIUS, SAML)
• Experience with SAML, assertion languages with regards to SaaS applications integration (Office 365, AWS, Salesforce) etc.
• Knowledge about IIS and Web Server SSL Certificates.
• Act as a point of escalation for other Technical Support staff, including Level 2 knowledge of product line.
• Handling VPN server troubleshooting and ability to learn new technologies.
• Configuring and Managing Windows server infrastructure with Physical & Virtual environment.
• Knowledge Migration from Windows 2008R2 to Window server 2012R2.

Confidential

Associate Consultant

Responsibilities:

• Configuring and Managing server 2008R2 and 2012R2.
• Knowledge Migration from Windows 2008R2 to Window server 2012R2.
• Managing and troubleshooting Sites Replication service (RPC) related issues.
• Provide technical support to clients on issues related to AD via remote session.
• Seized and Transfer FSMO roles to another DC.
• Install and configured Directory Synchronization.
• Dealing with DNS/DHCP issues.
• Migrate AD user accounts to Office 365 via DirSync/AD Connect.
• Troubleshooting user accounts/attributes/password synchronization from AD to Office 365.
• Adding and verifying domains in Office 365.
• Maintaining security patches, backups, monitoring and performing routine server maintenance.
• Handling and Maintain the Printer Server for Solar application
• Created virtual machines and troubleshoot if any issue.

Confidential

Senior Solution Engineer

Responsibilities:

• Creation of the Assessment reports like User, Workstation, Server, Group & AD Assessment.
• File and Printer administration.
• Managing Server performance.
• Troubleshooting of DNS/DHCP related issues.
• Implementing and managing Group Policies.
• Provided 3nd level support to US Clients.
• Configure Advanced User and Group Policy & Permission in Windows platform.
• Configure Remote Desktop in Windows XP/Vista/Win7.
• Deployed desktop and laptop images using Symantec Ghost.

Confidential

Technical Support Engineer

Responsibilities:

• Online Data card Troubleshooting.
• Worked on issues like Internet Speed Slowness.
• Provide Technical Support for MTS Customers.
• Was Handling Technical escalation for MTS users.