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Systems Administrator Resume

OBJECTIVE:

To obtain a position that will maximize my management skills and expand my and experience. I am highly motivated and qualified to work in diverse and fast paced environments. I have received multiple commendations for performance and professionalism along with the highest possible ratings on my yearly performance reviews. I am a fast learner and interested in expanding my knowledge base to cover whatever my position requires. I have been highly praised for my troubleshooting skills on every platform and OS with which I have worked.

PROFESSIONAL SUMMARY:

  • Management of installation, implementation, administration, data security, network security.
  • Support of servers, workstations, users, and architecture in MS Windows Active Directory environments at the Enterprise level.
  • Widely experienced in Backup and Disaster Recovery solutions utilizing multiple methodologies and applications.
  • Experienced with SAN setup and implementation to include LUN creation and management.
  • Support of server builds, OS installation, monitoring, patching, and component replacement on both OS and hardware with both HP Proliant and Dell Poweredge servers in an Enterprise environment containing over 2400 servers.
  • Provided Project Management for the design, installation, implementation, and technical operation of National Toll Centers in Thornton, Colorado, Albuquerque, New Mexico, and San Antonio, Texas increasing long distance operator traffic capacities by 300%.
  • Provided Program Management of $8 Million Data center in San Antonio, Texas for a Fortune 500 company.
  • Experienced in helpdesk ticket generation, escalation, and resolution.
  • Administered Windows server’s versions 2008 R2, and 2012 in a VMware environment.

SKILLS/TOOLS:

  • Microsoft XP, Windows 2007, Windows 2008, Windows 2010, Windows server 2003, 2008, 2008R2, and 2012 Operating Systems and Microsoft Active Directory, GPO, DNS, and SCCM/SCOM Administration.
  • Microsoft Office, Word, Excel, Access, PowerPoint, Publisher.
  • Servers/Laptops/Workstations/Peripherals (HP, Dell, Compaq) both hardware and software.
  • Remedy and MKS trouble ticket systems.
  • Veritas Net Backup, Syncsort Backup Express and Symantec Backup Exec backup.
  • Tape libraries, RAID, SAN, and NAS storage.
  • Microsoft workstation Deployment service.
  • Absolute Computrace installation and testing.

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

  • Provided support for migration from Novell Netware to Windows server 2012R2 servers in a VMware 5.5 environment.
  • Provided support for Pervasive SQL migration from Novell to Windows AD.
  • Provided support for Pervasive database engine troubleshooting and tuning.
  • Performed VSphere server performance monitoring.
  • Provided systems monitoring using MS SCOM.

Confidential

Systems Administration

Responsibilities:

  • Built Windows 2008 R2 and 2012 servers in an Enterprise level VMware environment, both from templates and from scratch.
  • Performed forensic investigation of Windows servers for root problem resolution.
  • Performed user and server administration in an enterprise level AD environment.
  • Performed server patching with the latest applicable patches from Microsoft.
  • Provided support for installation and implementation of MS SCCM.
  • Performed VSphere server performance monitoring.
  • Provided systems monitoring using MS SCOM.

Confidential, Houston, TX

IT Migration Consultant

Responsibilities:

  • Backed up user profile data and printer setups from local workstations.
  • Performed imaging of new workstations to the Windows 7 64bit OS, joined workstations to the NOV domain and configured automatic updates and user profiles for MS Office updates and MS Outlook profiles for NOV email accounts.
  • Reimaged older workstations to the Windows 7 64bit OS, joined workstations to the NOV domain and configured automatic updates and user profiles for MS Office updates and MS Outlook profiles for NOV email accounts.
  • Restored user data and printer setups to new user profile on new OS or on new workstation.
  • Verified that user data and printer setups were restored and PST files were mapped in Outlook.

Confidential, San Antonio, Texas

Sr. Systems Admin

Responsibilities:

  • Performed Windows network user administration, workstation installation and administration, and backup configuration and maintenance to ensure network reliability, security, and resource availability while supporting Confidential, a division of the Department of Homeland Security.
  • Provided user account administration of email system Microsoft Exchange.
  • Responsible for 24X7 support of four ICE sites to include servers, workstations, LAN/WAN communications, and applications for approximately 350 end users.
  • Microsoft Active Directory administration including; account creation, password support, file permissions, and user permissions.
  • Installation and support of Biometric fingerprint scanners at four ICE sites.
  • Responsible for creating and resolving Remedy helpdesk trouble tickets.
  • Performed VSphere server and host performance monitoring.
  • Provided MS SCCM support for application distribution.
  • Provided support for Windows 2003 and Windows 2008R2 servers.
  • Provided systems monitoring using MS SCOM.

Confidential, Pearsall, Texas

Network Engineer /Sr. Systems Admin

Responsibilities:

  • Performed Windows and Novell network user administration, workstation installation and administration, and backup configuration and maintenance to ensure network reliability, security, and resource availability while supporting Confidential, a division of the Department of Homeland Security.
  • Received multiple Confidential Employee Excellence s for outstanding performance of duties.
  • Provided technical coordination and support during deployment of Microsoft Active Directory network in five Border Patrol sites.
  • Provided user account administration during conversion of email system from Lotus CCMail to Microsoft Exchange.
  • Responsible for 24X7 support of five Border Patrol sites to include servers, workstations, LAN/WAN communications, and applications for approximately 450 end users.
  • Microsoft Active Directory administration including; account creation, password support, file permissions, and trustee rights.
  • Novell Edirectory administration
  • Performed installation and support of King Air Flight software in Uvalde Customs and Border Protection Air facility in Uvalde, TX.
  • Installation and support of Biometric fingerprint scanners at four Border Patrol sites.
  • Responsible for creating and resolving Remedy helpdesk trouble tickets.
  • Performed VSphere server and host performance monitoring.
  • Provided MS SCCM support for application distribution.
  • Provided support for Windows 2003 and Windows 2008R2 servers.
  • Provided systems monitoring using MS SCOM.

Confidential, Boerne, Texas

Network Engineering Consultant

Responsibilities:

  • Performed installation, configuration, implementation, administration, and support of cabling systems, hubs, switches, routers, servers, workstations, backup solutions, applications, network operating systems, and Active Directory services for multiple clients.
  • Supervised network cable installation at 12 clients’ new sites.
  • Installed, configured, and supported Novell servers for 7 clients.
  • Created and Administered user accounts and file access rights for over 500 users at client sites.
  • Developed and deployed backup solutions for several clients.

Confidential, San Antonio, Texas

Manager - Operator Services Engineering

Responsibilities:

  • Program Management for, and leadership of a team of technicians providing computer and telephony support for long distance operators in an $8 million Data Center for this Fortune 500 Company, on a 24 hour per day / 7 day a week basis.
  • Supported and trained end users and technical staff to achieve performance objectives.
  • Achieved an overall reliability rating of 99.986%.
  • Daily pre-processing, formatting, and update of 500Mb database, and files to 450 operator consoles and 40 automated call processors.
  • Daily entry of provisioning translations into ACD soft-switch as necessary.
  • Monitoring of SS7 links, x.25 validation links, fraud protection processing, and ACD soft-switch.
  • Provisioning and turn-up of DS1 connectivity as necessary to support new business.
  • Novell, UNIX (SUN Solaris, and SCO), and NT Network server updates, backups, maintenance, user administration, and monitoring.
  • KPI and system capacity metering and reporting.
  • Configuration and maintenance of non-intrusive voice call monitoring and remote workstation visual monitoring of operator consoles for QA.
  • First level support for call branding and routing problem resolution for business unit.
  • System administration of 500+ users.
  • Provision of support for development, testing, and implementation of new ACD soft-switch software revision.
  • Migration of NOS from Novell NetWare 3.12 and 4.11 to NetWare 5.1 to provide migration path for pure IP environment.
  • Upgrade of server hardware to Compaq 580DL servers connected via Fiber Optic controllers to Xiotech SAN in a configuration to provide for future server “clustering” and off-net backups.
  • Migration of operator consoles to NT with hardware upgrade to PCI Dialogic voice cards.
  • Project Management of construction, installation, implementation, and technical operation of Confidential in Thornton, Colorado.
  • Project Management of construction, installation, implementation, and technical operation of Confidential in Albuquerque, New Mexico.
  • Project Management of refurbishment, installation, implementation, and technical operation of Confidential in San Antonio, TX.
  • Developed method by which NT workstation drive redirection can be forced to auto-reconnect to “clustered” server data volume on SAN.
  • Identification of memory buffer wrap bug in Pervasive Btrieve ver. 6.15 software while troubleshooting server ABEND in Netware 4.11 server in real time calling card platform database.
  • Involved in migration of telephony switch MOP command communications from serial connections to IP protocol.
  • Determined AC power, floor space, and heat dissipation requirements for installation of InACD soft-switch, associated ancillary process servers, OC12s, muxes, channel banks, Cisco routers and access switches, and automated call processor equipment in both NTCs I and II.
  • Determined load requirements for the design, installation and implementation of DC power rectifier systems in both NTCs I and II.
  • Upgrade of automated call processors from mid-tower PC to rack mounted PC systems for more efficient use of available floor space in computer room.
  • Migration of automated call processors from Interactive UNIX to SCO UNIX.

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