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Senior Citrix & Compute Administrator Resume

Atlanta, GA

SUMMARY:

Proactive and intelligent, skilled at solving problems related to most operating systems and applications. Well - educated, extroverted, results-driven professional who is adept in client satisfaction and time-to-resolution. Highly analytical, well-spoken, and multi-lingual engineer adept at working in dynamic environments, and prioritizing concurrent issues.

KEY AREAS OF EXPERTISE

  • Cisco Networking
  • Citrix Virtualization
  • VMware Administration
  • Liquidware Profile Unity
  • Microsoft Active Directory
  • UNIX Operating Systems
  • Microsoft Windows Server family
  • SQL and Microsoft SQL Server
  • Tricerat Screwdrivers
  • Web server administration

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Citrix & Compute Administrator

Responsibilities:

  • Works with application owners to understand requirements to develop solutions.
  • Devises and implements solutions.
  • Prepares the Operations teams for day-to-day support and develop operational guideline and procedures.
  • Monitors operations and serves as an escalation resource for issues and requests.
  • Designs and implement monitoring systems for application servers
  • Assists in planning and managing IT work streams (such as hardware and software refresh, security audit, etc.) according to a well-designed plan aligned across key interrelated functions.
  • Work closely with the Applications, BI, and Project Management team members to ensure that systems function together and meet SLAs (Service Level Agreement), goals and objectives.
  • Evaluates new technologies for usefulness in administration and deployment efforts
  • Assists in the analysis and resolution of technical problems.
  • Uses incident management tools to document and complete service requests within published SLA requirements.
  • Develops technical strategies and roadmaps for client's Compute environment and operations.
  • Develops and maintain effective working relationships with both management and IT personnel in a way that demonstrates an understanding of business problems, IT strategies, issues, and priorities.
  • Participates in development and implementation of strategies to meet organizational goals, ensuring that client and IT priorities are aligned and accomplished.

Confidential, Atlanta, GA

Systems Analyst

Responsibilities:

  • Administers a worldwide mobile workforce
  • Improves monitoring systems
  • Customizes web forms
  • Evaluates new technologies for usefulness in administration and deployment efforts
  • Performs Server Administration using RES ONE Automation and AppSense Environment Manager, and Altiris

Confidential, Milton, GA

Technical Support Engineer, Web/UNIX

Responsibilities:

  • Provides technical support for Citrix web, Linux, and UNIX products to end-users, resellers, and internal Citrix employees.
  • Administers a worldwide mobile workforce
  • High rates of calls taken which promotes customer satisfaction.
  • Calls conclude quickly which allows for more phone calls per day and elevates customer satisfaction.
  • Engineer stop-gap measures for new problems which promotes customer confidence and loyalty.
  • Resolve deployment and operational issues for client receiver on a wide variety of Linux distributions.

Confidential, Norcross, GA

Systems Administrator

Responsibilities:

  • Fulfilled the role of Application Integrator for the adaptation of the Postillion Banking System into a data center environment and Technical Advisor for the redesign and integration of the Internet, telephone, and ATM banking platforms into a single platform of interoperable products.
  • Coordinated the install and configuration of Citrix Presentation Server in a datacenter VMWare environment with remote access
  • Built out the support structure for a PCI compliant environment.
  • Configured remote file transfer and PGP services.
  • Implemented remote management.
  • Scripted performance monitoring using Nagios.
  • Implemented Veritas Backup Exec to maintain reliable archives of the farm servers.
  • Deployed SAN and NAS for shared storage.

Senior Technical Analyst

Confidential

Responsibilities:

  • Provided Technical Support for the QUP Internet and Telephone Banking System Products to Banks and Credit Unions.
  • Provided advanced technical support for proprietary Internet and telephony banking software
  • Reverse engineered undocumented legacy applications
  • Wrote BASH scripts to facilitate banking conversions
  • Regression tested and isolated defects in new code.
  • Maintained HPUX SMTP relay for datacenter operations
  • SME for RSA Adaptive Authentication (AKA PassMark)
  • Performed SSL installation

Confidential, Atlanta, GA

Technical Analyst

Responsibilities:

  • Provided technical support for commercial software and hardware.
  • Single point of contact for all computing issues involving commercial software.
  • Corrected misconfiguration of Windows operating system settings.
  • Quick identification and resolution of general problems.
  • Prompt and accurate capture of call detail in case tracking system.

Confidential, Atlanta, GA

Compact Technology Specialist

Responsibilities:

  • Provided technical information to customers and sales reps to facilitate sales.
  • Made informed recommendations regarding the upgrade of customer hardware and software
  • Maintained inventory of upgrade components
  • Liaison between customers and technical services.

Confidential, Atlanta, GA

Sales Engineer

Responsibilities:

  • Provided technical information to customers and sales reps to facilitate sales
  • Demonstrated products to enable customer to experience the benefits of the products.
  • Designed and built demonstration systems..
  • Supervised the sales team
  • Verified the functionality of demo units
  • Matched the needs of customers to the benefits of available product
  • Provided product to retail sales representatives
  • Resolved customer complaints
  • Provided technical support to customers

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