SUMMARY:

Proactive and intelligent, skilled at solving problems related to most operating systems and applications. Well - educated, extroverted, results-driven professional who is adept in client satisfaction and time-to-resolution. Highly analytical, well-spoken, and multi-lingual engineer adept at working in dynamic environments, and prioritizing concurrent issues.

KEY AREAS OF EXPERTISE

• Cisco Networking
• Citrix Virtualization
• VMware Administration
• Liquidware Profile Unity
• Microsoft Active Directory
• UNIX Operating Systems
• Microsoft Windows Server family
• SQL and Microsoft SQL Server
• Tricerat Screwdrivers
• Web server administration

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Citrix & Compute Administrator

Responsibilities:

• Works with application owners to understand requirements to develop solutions.
• Devises and implements solutions.
• Prepares the Operations teams for day-to-day support and develop operational guideline and procedures.
• Monitors operations and serves as an escalation resource for issues and requests.
• Designs and implement monitoring systems for application servers
• Assists in planning and managing IT work streams (such as hardware and software refresh, security audit, etc.) according to a well-designed plan aligned across key interrelated functions.
• Work closely with the Applications, BI, and Project Management team members to ensure that systems function together and meet SLAs (Service Level Agreement), goals and objectives.
• Evaluates new technologies for usefulness in administration and deployment efforts
• Assists in the analysis and resolution of technical problems.
• Uses incident management tools to document and complete service requests within published SLA requirements.
• Develops technical strategies and roadmaps for client's Compute environment and operations.
• Develops and maintain effective working relationships with both management and IT personnel in a way that demonstrates an understanding of business problems, IT strategies, issues, and priorities.
• Participates in development and implementation of strategies to meet organizational goals, ensuring that client and IT priorities are aligned and accomplished.

Confidential, Atlanta, GA

Systems Analyst

Responsibilities:

• Administers a worldwide mobile workforce
• Improves monitoring systems
• Customizes web forms
• Evaluates new technologies for usefulness in administration and deployment efforts
• Performs Server Administration using RES ONE Automation and AppSense Environment Manager, and Altiris

Confidential, Milton, GA

Technical Support Engineer, Web/UNIX

Responsibilities:

• Provides technical support for Citrix web, Linux, and UNIX products to end-users, resellers, and internal Citrix employees.
• Administers a worldwide mobile workforce
• High rates of calls taken which promotes customer satisfaction.
• Calls conclude quickly which allows for more phone calls per day and elevates customer satisfaction.
• Engineer stop-gap measures for new problems which promotes customer confidence and loyalty.
• Resolve deployment and operational issues for client receiver on a wide variety of Linux distributions.

Confidential, Norcross, GA

Systems Administrator

Responsibilities:

• Fulfilled the role of Application Integrator for the adaptation of the Postillion Banking System into a data center environment and Technical Advisor for the redesign and integration of the Internet, telephone, and ATM banking platforms into a single platform of interoperable products.
• Coordinated the install and configuration of Citrix Presentation Server in a datacenter VMWare environment with remote access
• Built out the support structure for a PCI compliant environment.
• Configured remote file transfer and PGP services.
• Implemented remote management.
• Scripted performance monitoring using Nagios.
• Implemented Veritas Backup Exec to maintain reliable archives of the farm servers.
• Deployed SAN and NAS for shared storage.

Senior Technical Analyst

Confidential

Responsibilities:

• Provided Technical Support for the QUP Internet and Telephone Banking System Products to Banks and Credit Unions.
• Provided advanced technical support for proprietary Internet and telephony banking software
• Reverse engineered undocumented legacy applications
• Wrote BASH scripts to facilitate banking conversions
• Regression tested and isolated defects in new code.
• Maintained HPUX SMTP relay for datacenter operations
• SME for RSA Adaptive Authentication (AKA PassMark)
• Performed SSL installation

Confidential, Atlanta, GA

Technical Analyst

Responsibilities:

• Provided technical support for commercial software and hardware.
• Single point of contact for all computing issues involving commercial software.
• Corrected misconfiguration of Windows operating system settings.
• Quick identification and resolution of general problems.
• Prompt and accurate capture of call detail in case tracking system.

Confidential, Atlanta, GA

Compact Technology Specialist

Responsibilities:

• Provided technical information to customers and sales reps to facilitate sales.
• Made informed recommendations regarding the upgrade of customer hardware and software
• Maintained inventory of upgrade components
• Liaison between customers and technical services.

Confidential, Atlanta, GA

Sales Engineer

Responsibilities:

• Provided technical information to customers and sales reps to facilitate sales
• Demonstrated products to enable customer to experience the benefits of the products.
• Designed and built demonstration systems..
• Supervised the sales team
• Verified the functionality of demo units
• Matched the needs of customers to the benefits of available product
• Provided product to retail sales representatives
• Resolved customer complaints
• Provided technical support to customers