Senior Citrix & Compute Administrator Resume
Atlanta, GA
SUMMARY:
Proactive and intelligent, skilled at solving problems related to most operating systems and applications. Well - educated, extroverted, results-driven professional who is adept in client satisfaction and time-to-resolution. Highly analytical, well-spoken, and multi-lingual engineer adept at working in dynamic environments, and prioritizing concurrent issues.
KEY AREAS OF EXPERTISE
- Cisco Networking
- Citrix Virtualization
- VMware Administration
- Liquidware Profile Unity
- Microsoft Active Directory
- UNIX Operating Systems
- Microsoft Windows Server family
- SQL and Microsoft SQL Server
- Tricerat Screwdrivers
- Web server administration
PROFESSIONAL EXPERIENCE:
Confidential, Atlanta, GA
Senior Citrix & Compute Administrator
Responsibilities:
- Works with application owners to understand requirements to develop solutions.
- Devises and implements solutions.
- Prepares the Operations teams for day-to-day support and develop operational guideline and procedures.
- Monitors operations and serves as an escalation resource for issues and requests.
- Designs and implement monitoring systems for application servers
- Assists in planning and managing IT work streams (such as hardware and software refresh, security audit, etc.) according to a well-designed plan aligned across key interrelated functions.
- Work closely with the Applications, BI, and Project Management team members to ensure that systems function together and meet SLAs (Service Level Agreement), goals and objectives.
- Evaluates new technologies for usefulness in administration and deployment efforts
- Assists in the analysis and resolution of technical problems.
- Uses incident management tools to document and complete service requests within published SLA requirements.
- Develops technical strategies and roadmaps for client's Compute environment and operations.
- Develops and maintain effective working relationships with both management and IT personnel in a way that demonstrates an understanding of business problems, IT strategies, issues, and priorities.
- Participates in development and implementation of strategies to meet organizational goals, ensuring that client and IT priorities are aligned and accomplished.
Confidential, Atlanta, GA
Systems Analyst
Responsibilities:
- Administers a worldwide mobile workforce
- Improves monitoring systems
- Customizes web forms
- Evaluates new technologies for usefulness in administration and deployment efforts
- Performs Server Administration using RES ONE Automation and AppSense Environment Manager, and Altiris
Confidential, Milton, GA
Technical Support Engineer, Web/UNIX
Responsibilities:
- Provides technical support for Citrix web, Linux, and UNIX products to end-users, resellers, and internal Citrix employees.
- Administers a worldwide mobile workforce
- High rates of calls taken which promotes customer satisfaction.
- Calls conclude quickly which allows for more phone calls per day and elevates customer satisfaction.
- Engineer stop-gap measures for new problems which promotes customer confidence and loyalty.
- Resolve deployment and operational issues for client receiver on a wide variety of Linux distributions.
Confidential, Norcross, GA
Systems Administrator
Responsibilities:
- Fulfilled the role of Application Integrator for the adaptation of the Postillion Banking System into a data center environment and Technical Advisor for the redesign and integration of the Internet, telephone, and ATM banking platforms into a single platform of interoperable products.
- Coordinated the install and configuration of Citrix Presentation Server in a datacenter VMWare environment with remote access
- Built out the support structure for a PCI compliant environment.
- Configured remote file transfer and PGP services.
- Implemented remote management.
- Scripted performance monitoring using Nagios.
- Implemented Veritas Backup Exec to maintain reliable archives of the farm servers.
- Deployed SAN and NAS for shared storage.
Senior Technical Analyst
Confidential
Responsibilities:
- Provided Technical Support for the QUP Internet and Telephone Banking System Products to Banks and Credit Unions.
- Provided advanced technical support for proprietary Internet and telephony banking software
- Reverse engineered undocumented legacy applications
- Wrote BASH scripts to facilitate banking conversions
- Regression tested and isolated defects in new code.
- Maintained HPUX SMTP relay for datacenter operations
- SME for RSA Adaptive Authentication (AKA PassMark)
- Performed SSL installation
Confidential, Atlanta, GA
Technical Analyst
Responsibilities:
- Provided technical support for commercial software and hardware.
- Single point of contact for all computing issues involving commercial software.
- Corrected misconfiguration of Windows operating system settings.
- Quick identification and resolution of general problems.
- Prompt and accurate capture of call detail in case tracking system.
Confidential, Atlanta, GA
Compact Technology Specialist
Responsibilities:
- Provided technical information to customers and sales reps to facilitate sales.
- Made informed recommendations regarding the upgrade of customer hardware and software
- Maintained inventory of upgrade components
- Liaison between customers and technical services.
Confidential, Atlanta, GA
Sales Engineer
Responsibilities:
- Provided technical information to customers and sales reps to facilitate sales
- Demonstrated products to enable customer to experience the benefits of the products.
- Designed and built demonstration systems..
- Supervised the sales team
- Verified the functionality of demo units
- Matched the needs of customers to the benefits of available product
- Provided product to retail sales representatives
- Resolved customer complaints
- Provided technical support to customers