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It Manager Resume

Burlington, NJ


IT Manager

Confidential, Burlington, NJ


  • Responsible for all network devices, services, and applications as well as managing the day to day activities of the help desk.
  • Designed network infrastructure (including wireless, switching and routing) for headquarters and several satellite warehouse locations
  • Lead corporate initiative in network and Active Directory redesign
  • Lead migration from MPLS to SD - WAN Network
  • Created and presented all IT proposals to Exec Board
  • Redesigned in house support to raise first call closure rate to 85%
  • Lessened computer related tickets by 75% in first year
  • Started a training program for cross training and for employees to get software training
  • Lead project to implement dashboards for stats for Exec Board
  • Created an internal Word Press site for employee portal
  • Created Dashboards for end users to see ticket status, open tickets, and update tickets
  • Managed all IT Staff, Vendors, and Consultants
  • Configured and managed Cisco Switches
  • Worked on a team to engineer a corporate cloud environment and move 80% of all servers to the corporate cloud environment
  • Planned, Installed, Configured, and Managed the build of 3 new locations
  • Migrated and managed acquisition networks to corporate network
  • Implemented new backup solutions using Cloud storage for all servers at all locations
  • Re-designed Group Policies for entire company
  • Implemented SCCM servers to manage hardware and software across the corporation.
  • Created SCCM packages to deploy software and updates to remote users
  • Lead project migration of PBX phone system to hosted VOIP system
  • Implemented tablet & wireless barcode scanner solution at all plant locations for AS400 access. Used to replace more expensive VMU solution
  • Implemented in-house instant messaging and presence to reduce mailbox sizes on Exchange
  • Implemented video conferencing and digital signage across all plants companywide to improve communication
  • Established a call center at company headquarters to resolve technical issues which is used by personnel at all plants
  • Implemented ticketing and asset tracking systems for all computer equipment
  • Designed the troubleshooting workflow for help desk to follow
  • Created all documentation and video tutorials for all supported applications. These materials were used by the Help Desk as well as end-users
  • Managed all help desk projects, tickets and personnel
  • Responsible for dispatching technical personnel to remote sites when hands-on support was required
  • Created a desktop\laptop software imaging solution for all sites
  • Built and Managed corporate FTP/sFTP server
  • Built Ubuntu server used to host training videos for IT and Non-IT related content company wide
  • Configured VMU workstations and line workstations. These devices are used in tracking material movement during many critical phases
  • Established and maintained vendor relationships
  • Managed/Configured Dell SAN

Network Engineer

Confidential, New York, NY


  • Designed, setup and managed the entire VDI Citrix for all desktop replacements
  • Created all images for Citrix Xen Desktop Environments
  • Created clustered VMware ESX hosts
  • Created accounts for AD, VPN, FTP, and Exchange
  • Responsible for the termination and creation of all AD accounts
  • Managed Sharepoint permissions and sites
  • Used ThinApp to create software packages for VMware
  • Managed Xen environment to stream apps to users in Citrix VDI
  • Managed Xen Desktop Environment to deploy VMs to Thin Clients
  • Lead a team to deploy Blackberries to over 1200 users
  • Assigned all tickets in the help desk and Engineering queue to techs and dispatched tech to alternate locations when needed
  • Setup SCCM server to use remote tools as well as deploy software packages
  • Created all packages and advertisements for the SCCM server
  • Setup WSUS server for all windows updates
  • Managed the Symantec Ghost environment for all machine types
  • Created all images for each machine model and VM environment
  • Deployed Office 2010 to over 1600 users via SCCM
  • Created all documentation for every supported app and all help desk systems

Lead Help Desk Analyst\ Jr. Network Admin

Confidential, New York, NY


  • Setup help-desk ticketing server Footprints
  • Setup WDS for all images to be deployed
  • Created videos for hardware/software installations and repairs for off-site users and help-desk technicians
  • Wrote documentation for all help desk apps and WDS system
  • Setup and organized a public calendar departmental meetings\vacation time\etc
  • Created user accounts for all new hires with email and passwords
  • Setup VPN accounts for outside users
  • Created/Managed all shares and permissions
  • Setup FTP accounts for clients and internal users
  • Responsible in the hiring process for any new help-desk\Desktop Support Technicians
  • Wrote technical tests for any new help desk applicants
  • Setup and managed the purchasing system for all computer equipment
  • Managed and setup users/department mailboxes in Exchange admin

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