IT Manager Resume Burlington, NJ - Hire IT People

PROFESSIONAL EXPERIENCE:

IT Manager

Confidential, Burlington, NJ

Responsibilities:

Responsible for all network devices, services, and applications as well as managing the day to day activities of the help desk.
Designed network infrastructure (including wireless, switching and routing) for headquarters and several satellite warehouse locations
Lead corporate initiative in network and Active Directory redesign
Lead migration from MPLS to SD - WAN Network
Created and presented all IT proposals to Exec Board
Redesigned in house support to raise first call closure rate to 85%
Lessened computer related tickets by 75% in first year
Started a training program for cross training and for employees to get software training
Lead project to implement dashboards for stats for Exec Board
Created an internal Word Press site for employee portal
Created Dashboards for end users to see ticket status, open tickets, and update tickets
Managed all IT Staff, Vendors, and Consultants
Configured and managed Cisco Switches
Worked on a team to engineer a corporate cloud environment and move 80% of all servers to the corporate cloud environment
Planned, Installed, Configured, and Managed the build of 3 new locations
Migrated and managed acquisition networks to corporate network
Implemented new backup solutions using Cloud storage for all servers at all locations
Re-designed Group Policies for entire company
Implemented SCCM servers to manage hardware and software across the corporation.
Created SCCM packages to deploy software and updates to remote users
Lead project migration of PBX phone system to hosted VOIP system
Implemented tablet & wireless barcode scanner solution at all plant locations for AS400 access. Used to replace more expensive VMU solution
Implemented in-house instant messaging and presence to reduce mailbox sizes on Exchange
Implemented video conferencing and digital signage across all plants companywide to improve communication
Established a call center at company headquarters to resolve technical issues which is used by personnel at all plants
Implemented ticketing and asset tracking systems for all computer equipment
Designed the troubleshooting workflow for help desk to follow
Created all documentation and video tutorials for all supported applications. These materials were used by the Help Desk as well as end-users
Managed all help desk projects, tickets and personnel
Responsible for dispatching technical personnel to remote sites when hands-on support was required
Created a desktop\laptop software imaging solution for all sites
Built and Managed corporate FTP/sFTP server
Built Ubuntu server used to host training videos for IT and Non-IT related content company wide
Configured VMU workstations and line workstations. These devices are used in tracking material movement during many critical phases
Established and maintained vendor relationships
Managed/Configured Dell SAN

Network Engineer

Confidential, New York, NY

Responsibilities:

Designed, setup and managed the entire VDI Citrix for all desktop replacements
Created all images for Citrix Xen Desktop Environments
Created clustered VMware ESX hosts
Created accounts for AD, VPN, FTP, and Exchange
Responsible for the termination and creation of all AD accounts
Managed Sharepoint permissions and sites
Used ThinApp to create software packages for VMware
Managed Xen environment to stream apps to users in Citrix VDI
Managed Xen Desktop Environment to deploy VMs to Thin Clients
Lead a team to deploy Blackberries to over 1200 users
Assigned all tickets in the help desk and Engineering queue to techs and dispatched tech to alternate locations when needed
Setup SCCM server to use remote tools as well as deploy software packages
Created all packages and advertisements for the SCCM server
Setup WSUS server for all windows updates
Managed the Symantec Ghost environment for all machine types
Created all images for each machine model and VM environment
Deployed Office 2010 to over 1600 users via SCCM
Created all documentation for every supported app and all help desk systems

Lead Help Desk Analyst\ Jr. Network Admin

Confidential, New York, NY

Responsibilities:

Setup help-desk ticketing server Footprints
Setup WDS for all images to be deployed
Created videos for hardware/software installations and repairs for off-site users and help-desk technicians
Wrote documentation for all help desk apps and WDS system
Setup and organized a public calendar departmental meetings\vacation time\etc
Created user accounts for all new hires with email and passwords
Setup VPN accounts for outside users
Created/Managed all shares and permissions
Setup FTP accounts for clients and internal users
Responsible in the hiring process for any new help-desk\Desktop Support Technicians
Wrote technical tests for any new help desk applicants
Setup and managed the purchasing system for all computer equipment
Managed and setup users/department mailboxes in Exchange admin

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It Manager Resume

Burlington, NJ

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