TECHNICAL SKILLS

Project Management: Agile, ITIL, and PMP familiarization (no certification yet). Led projects ranging from multi - site server upgrades, site moves, etc. I handled aspects including planning, risk analysis, budgeting, management interfacing, buy-in, etc. Studied SCRUM and Kanban methodologies for rapid implementation and response.

Linux: Physical, virtual, and cloud instances; Red Hat, SUSE, Ubuntu; LAMP, OS, patching, application support, scripting (BASH, Shell, cron). Deployed, supported, and managed AWS EC2 and ECS Linux (RedHat, Amazon, SUSE) instances.

Novell/NetIQ/Microfocus: Network design, installation, and support, including NetWare 3.11-6.5, SUSE Linux SLES 9-11 with OES, OES2& 11 (with clustering), NDS/eDirectory design, installation, support, administration, and migration; NSure, XTend, DirXML ; GroupWise5.5-8.03 ; ArcserveIT,Seagate, SEP sesam backups; McAfee NetShield and CAeTrustITM / InnoculateIT antivirus; ZENworks for Desktops 1.1-7 and Novell Application Launcher application integration; ZENworks for Servers 6.5 & 7, and ZCM 11.3 ; NDPS and iPrint configuration and support; BorderManager Enterprise 3.5 ; PortLock imaging software; MySQL and Oracle databases; Novell Client32 ; NetWare for SAA . I have over 23 years of NetWare experience. eDirectory design, installation, support, administration, and migration; Designer for architecture, testing, and migration; Identity Manager 3.2 & 4.02 design & support; Access Manager design and support. I have over 10 years of Identity Management design and support experience.

Microsoft Windows NT/2000/XP/2003: Network design and installation, including single and multiple Domains, shared trusts, migration from Novell Netware, Active Directory, MMS 2.2, MIIS 2003, ArcserveIT and Seagate Backup, McAfee NetShieldand CAeTrust antivirus, Exchange, IIS, SQL Server, Microsoft SNA for AS/400 connectivity, etc.. I have over 20 years of Microsoft Desktop, Server, and Laptop experience, participated in the Windows 2000, 2003, Longhorn, Vista, and Windows Home Server and Workstation/Professional Corporate Preview Program Beta Tests. Registered Microsoft Partner & System Builder.

Apple Server: Built and configured AppleShareIP 6.3.2 for Macintosh and Windows access, backed up with Dantz Retrospect on an ADIC tape library. Installed and supported Micronet Genesis One RAID array for Apple server. Rolled out Apple XServ and OSX Server 10.2 Jaguar and 10.3 Panther servers.

PROFESSIONAL EXPERIENCE

Confidential, Glen Allen, VA

Network Engineer III

Responsibilities:

• Monitor and support the Capital One Digital Production on-premises and AWS cloud-based environment.
• Consumer Identity - Security and identity management for all production environments.
• Etc. - Other APIs and applications supporting the Capital One Digital Engineering environment.
• Performed Changes for the development teams and implemented CPs to maintain the production environment.
• Coordinate and run technical and incident management bridges to proactively and reactively remediate problems with both in-house, cloud, and external partner systems.

Technologies : Linux; AWS ; Splunk ; Weblogic; Github; Chef; Jenkins. Followed SCRUM, Kanban, ITIL processes.

Confidential, Richmond, VA

Infrastructure Management Senior Analyst

Responsibilities:

• Desktop application packaging and deployment testing for ZENworks Configuration Management. Update and manage Group Policy settings for Desktop management.
• Configuration and server integrations for Novell SLES 11 and OES 11. Novell environment configuration and support. Server patching and administration for Novell environment.

Technologies: OES SUSE Linux 10 & 11; ZCM 11.3; IBM TSM Backup configuration and support; NetIQ Identity Manager support; HP server hardware. Windows XP& 7(32 and 64 bit) clients.

Confidential, Westwood, MA

Novell Engineer

Responsibilities:

• Support and maintain legacy NSTAR Novell environment until transition to NU AD migration.
• Assist in migration planning and execution. EUC - Desktop support - 3 rd Level.

Technologies: Novell NetWare 6.5; iPrint; ZENworks for Desktops 4.01; ZCM 10 Imaging; HP server hardware. HP, Ricoh, and other printers. Windows XP & 7(64 bit) clients.

Confidential, Richmond, VA

Sr. Infrastructure Analyst

Responsibilities:

• Desktop application packaging and deployment testing for migration from BigFix to ZENworks Configuration Management.
• Update and manage Group Policy settings for Desktop management.
• Configuration and server integrations for Novell SLES 11 and OES 11 rollout.
• Novell environment configuration and support.

Technologies: OES SUSE Linux 10 & 11; iPrint; Novell NetWare 6.5; ZCM 11.3; HP server hardware. HP, Ricoh, and other printers. Windows XP& 7(32 and 64 bit) clients.

Confidential, College Park, MD

Novell Support

Responsibilities:

• Acting team lead for 4 person Novell Support team for the National Archives and Records Center. Supported over 100 servers and 4,000 users, for file, print, DHCP, and application services, and increased stability of existing environment in order to prepare for necessary upgrades. Retired legacy NetWare environment.
• Created OES2 Linux cluster resources with SAN storage. Added many utility shell scripts to assist in management.
• Led emergency recovery for two GroupWise POs after SAN volume corruption. Modified existing backup solution for GroupWise environment, including script modification for DBCOPY methodology.
• Tested and integrated SEP sesam for GroupWise environment backup and recovery.
• Assisted in GroupWise to Google Apps for Government migration, and IDM migration from 3.x to 4.02.
• Implemented Identity/ access work requests providing access to domain, shares, applications, and servers.complying with security policies and service level agreements.

Technologies: OES SUSE Linux 10 with Clustering, and 11; GroupWise 8.0.2; iPrint; IDM 3.2 - 4.02; Novell NetWare 6.5; ZCM 11.2; NoRA; JRB Tools; SEP sesam 4 Backup software; HP & Dell server hardware. HP, Confidential, and other printers. Windows XP clients.

Confidential, Princeton, New Jersey

MIIS Support

Responsibilities:

• Support for MIIS 2003 server for PeopleSoft - AD and AD - AD synchronization. Assisted and supported integration of Peoplesoft export into AD for Exchange GAL feed and AD Group population. Diagnosed problems due to latency, and multiple errors with Peoplesoft data import. Assisted in AD and server upgrades.
• Implemented Identity/ access work requests providing access to domain, file shares and server systems; complying with security policies and service level agreements.

Technologies: HP ProLiant DL; HP OpenView and Insight Manager; Microsoft Windows Server 2003, Active Directory; Microsoft Identity Integration Server 2003.

Confidential, Collegeville, PA

Principal Information Analyst

Responsibilities:

• Team lead for 9 person Global Novell Support team for the legacy-Wyeth Novell environment.
• Support over 400 servers and 60,000 users, for file, print, and application services. Created cluster volumes with SAN storage, configured TSM backup, and updated documentation.
• Lead for team GroupWise to Outlook migration work, using Quest Migration tools and developed documentation for team.
• Lead for Legal and Investigative matters, assisting the legal department with data preservation and investigations.
• Reported monthly team metrics for Management.

Technologies: Novell NetWare 6.5 with Clustering; OES SUSE Linux 9; ZENworks Suite6.5; GroupWise 6.5; iPrint; NoRA; JRB Tools; HP DSS Server; HP Service Center & Insight Manager; TSM Backup software; HP server hardware. HP, Confidential, and other printers. Windows XP clients.

Confidential, Mount Laurel, NJ

Software Distribution

Responsibilities:

• Distributed application packages using ZENworks for Servers 7. Scheduled and deployed applications throughout the tree and cross-trees. Troubleshooting for application deployments during migrations. Created and managed application objects using ConsoleOne.
• Managed Group Policy settings for Desktop lockdown, deployed via ZENworks Desktop Management.
• Worked extensively on branch consolidation to Managed Desktop platforms. Monitored servers pre-deployment to ensure readiness for migration. Used ZENworks to deploy and manage all software and locking down all desktop features and settings through group policies. Troubleshooting of issues arising during testing and deployment by phone, using remote control, remote file access, and remote execution.

Technologies: Novell NetWare 6.5/OES2; ZENworks for Servers; ZENworks for Desktops. WindowsXP clients.

Confidential, Austin, TX

Systems Management Specialist

Responsibilities:

• Supported a complex heterogenous multi-tree environment running NetWare 3.11 - 6.5.
• Scheduled and deployed patches and upgrades throughout the agency.
• Built servers (NetWare 4.11 - 6.5) for datacenter deployment.

Technologies: IBM, HP/Compaq, & Dell Servers; Novell NetWare 3.11, 4.11, 5, 5.1, 6, & 6.5/OES9 Servers; eDirectory, ZENworks for Servers, IDM 3.2. Windows 2000/XP/2003 clients.

Confidential

Novell Engineer

Responsibilities:

• Integrated and tested application deployment using AdminStudio and ZENworks.
• Managed ZENworks Patch Management system (PatchLink) for enterprise patch deployment.
• QA for workstation and server patches and software in Development Lab.
• Built servers (NetWare 6.5 and Windows 2000/2003) for enterprise deployment.

Technologies: IBM Servers and Workstations; Novell NetWare 6.5/OES9 Servers; eDirectory; ZENworks Suite 6.5. (Desktop and Patch Management, application deployment and packaging); InstallShield Admin Studio; PatchLink; Windows 2000/2003, IDM 3.2.

Confidential

Novell Engineer

Responsibilities:

• Integrated and tested application deployment using AdminStudio and ZENworks.
• Upgraded servers from Novell NetWare 6 to 6.5.
• Upgraded Groupwise email server from 6 to 6.5.
• Patch maintenance and advanced network configuration (teaming and load balancing) for servers.
• Installed, deployed and configured eTrust Administration Console, Server, Remote Installer, and clients.

Technologies: Dell Servers; Novell NetWare 6/6.5/OES9 Servers; eDirectory; ZENworks Suite 6.5. (desktop management and application deployment); PatchLink; eTrust Integrated Threat Management.

Confidential

Systems Engineer

Responsibilities:

• Server rollout and support for Bank of New York Datacenters. Ghost, PortLock, and Acronis TrueImage software for server deployment, backup, and moves. Break-fix support for HP ProLiant servers using HP Insight Manager and other HP management and diagnostic tools.
• Deployed HP Proliant Software Pack and Microsoft updates to existing servers and new builds. Diagnosed infrastructure and server issues and coordinated resolutions through appropriate internal departments and vendor channels. Supported Novell, Windows, and Linux servers and their Engineering Teams.
• Participated in major datacenter move from Teaneck, NJ to NashvilleTN, and DR site in Somerset, NJ.

Technologies: HP ProLiant DL360, 380 (G1-4), 580 (G2-3) and 585 Servers; HP OpenView and Insight Manager; Microsoft Windows Server NT4/2000/2003, Active Directory; Lotus Notes and Domino Servers; Novell NetWare 6.5/OES9 (NetWare and SUSE Linux) Servers; eDirectory; Peregrine Service Center; Norton Ghost, PortLock, and Acronis True Image imaging software; BartPE boot-disk tools; HP IP KVM systems; Cisco switches.

Confidential, Philadelphia, Pennsylvania

Data Analyst

Responsibilities:

• Specialized in Directory technologies, with extensive knowledge and experience with network management, design and deployment, and testing.
• Supported data for MMS/MIIS processing in metaverse. Enabled various departments and subsidiaries to buy-in and facilitated data and process standards for inclusion in metadirectory. Participated in planning for structure of future versions of the metadirectory.

Technologies: Sun iPlanet&OneDirectory; Microsoft MMS & MIIS 2003, Windows 2003, Active Directory; various client-developed custom tools.

Confidential

Technical Analyst

Responsibilities:

• Specialized in Directory technologies, with extensive knowledge and experience with network management, design and deployment, and testing.
• Tier Two Support for call center supporting high-level directory merge for a major global pharmaceutical company. My role involved working with Peregrine Service Center software to manage incidents dealing with end-user and support staff problems with the merge of PeopleSoft directory data and Microsoft MetaDirectory information into the new Enterprise LDAP directory (Novell eDirectory) during the roll-out phase of the project. This involved verifying data through various support and administrative utilities, and either confirming the directory entries, merging the correct records, or unjoining records that were improperly processed.
• Novell NetWare technology specialist, Migration from Netware 5.1/Exchange to Windows 2000 Active Directory/Lotus Notes. Documented Novell NetWare 5.1 networks, planned migration steps for accounts and file transfer, planned and executed implementation testing, and performed migration. Assisted client with Novell-related issues and support.

Technologies: Novell: NetWare 5.1, eDirectory/NDS, NWAdmin, ConsoleOne, DSReport, TrstRpt, RiteHere, Login Scripts and Batch file programming; Microsoft: Windows 2000 Server, Active Directory, Enchange; Lotus Notes Domino, Binary Tree; various custom tools.

Confidential

Systems Integrator

Responsibilities:

• Designed and installed LAN for small advertising agency.
• Implemented DSL internet connectivity through router with Verizon Online.
• Integrated Client/Server system with Apple XServrackmount server running Mac OS X 10.2 Server.
• Provide general support/technician skills as needed.

Confidential

Network Engineer

Responsibilities:

• High-Level project management and consultant for Novell NDS, GroupWise, IDM, BorderManager, etc.
• Apple network management project consultant, for monitoring Apple resources on standard systems.

Confidential

Networking Instructor

Responsibilities:

• Evening and Substitute Instructor for the following classes:
• Network Technician, Courses 1 + 2
• NEDC (old curriculum), Course 5
• Network Administrator & Engineer, Courses 1 + 2
• Material includes: DOS & Hardware, A+ Core & OS, Network+, Novell Administration and Engineering, Windows 9X, NT4 (Workstation & Server), & 2000 (Professional and Server), IIS 3-5, Proxy 2.0, Applications and Support (Microsoft Office 2000, Project 98, Visio 5, FrontPage 2000).

Network Manager

Responsibilities:

• Created client training on the Melard Sidearm Handheld PC for Verizon.
• Supported 80-node LAN with off-site staff, Cisco and other LAN & WAN Routers, Hubs and Switches, multiple NT4 Servers, Windows 95, 98, NT4, & 2000 client PCs (Dell), workstations (Dell & HP), and laptops (Dell &Melard).
• Administered and supported NT and Exchange 5.5 network. Account creation, configuration, security, and problem solving was main focus. Configured Exchange services operating through MS Proxy 2.0.
• Emergency rebuild of Dell PowerEdge 2300 Server (NT4) running MS Proxy 2.0 when NT/Proxy system died.

Confidential

IT Manager

Responsibilities:

• Completely redesigned and rebuilt the network from the ground up, replacing all networking hardware, servers, and over 80% of workstations.
• Planned and implemented WAN VPN using WebRamp routers over T-1 and DSL lines.
• Replaced aging Compaq Novell 3.12 & 4.1 servers with new Dell Novell 5.1 and Windows 2000 servers.
• Planned and implemented new BCS Advantage accounting system and new Digital Asset Management solution, Canto Cumulus 5, on Windows 2000 Application Server for Creative Services department. Instituted support policies for IT staff.
• Planned and tested Novell ZENworks for Desktops 2 for Workstation management and software integration, deployment, and management. Packaged software applications for deployment to desktops.
• Designed and build Appleshare IP server for file and print services for Macintosh-based Creative Services department. Built using 3Com Gigabit &FastEthernet network.
• Administration and support for GroupWise and FirstClass email systems. FirstClass training received in RichmondVirginia training center. Phased out GroupWise and moved FirstClass from Macintosh platform to Windows NT.