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Monitoring Engineer Resume

SUMMARY:

Information Technology Professional Experienced in IT Application and System Infrastructure Monitoring. Extensive Experience Installing and Administering Confidential Topaz/BAC/BSM, Nagios, &Microsoft Systems Center Operations Manager.

PROFESSIONAL EMPLOYMENT

Confidential

Monitoring Engineer

Responsibilities:

  • Responsible for Nagios agent installs.
  • Add,update and modify customized templates and threshold values.
  • Agent troubleshooting.
  • Work with UMF console in monitoring suppression.

System Center Operations Manager

Confidential

Responsibilities:

  • Installing SCOM Agents
  • Responsible for setting up multiple Windows Server 2003 / 2008 R2 /2012 /2016 & other file and application servers as clients to SCOM server, retrieving and displaying performance data (CPU / Memory utilization, Disk,Process), security audit and dashboard views from these hosts and getting detailed server, client reports.
  • Setting up monitors and alerts.
  • Upgrading and applying patches to SCOM console, agents and backend components.
  • Providing problem resolution/troubleshooting for SCOM components and related custom scripts/automations to clients in the Microsoft engineering area, as well as integration into other monitoring components.
  • Implementing changes/enhancements to SCOM components and creating custom monitors and rules in Management Packs (MP) as needed.
  • Creating custom reports on results of SCOM monitoring
  • Create URL,Logfile,Process,Port,JMX,Ping,O/S level,CPU,Memory,Disk Space,Apache,Tomcat monitoring.
  • Provide and configure Daily,Monthly Monitoring Management Reports.
  • Configure alert/monitor suppression scheduling.
  • Create transactional workflows,alerting and reporting for MHE applications.
  • Work on daily monitoring request tickets assigned to teamfrom McGraw - Hill Education.
  • Experience and knowledge with creating and managing tickets.
  • Work on daily monitoring request tickets assigned to teamfrom McGraw-Hill Education
  • Experience and knowledge with creating and managing tickets as well as reporting with Service Now.

Confidential

Systems &Applications Monitoring

Responsibilities:

  • Create transactional workflows,alerting and reporting for MHE applications.
  • Create URL,Logfile,Process,Port,JMX,Ping,O/S level,CPU,Memory,Disk Space,Apache,Tomcat monitoring.
  • Provide and configure Daily,Monthly Monitoring Management Reports.
  • Configure alert/monitor suppression scheduling.
  • Created Application level monitoring using user synthetic transaction scripts.
  • Created reports for workflows sent to management.
  • Aid in troubleshooting script related errors.
  • Installing SCOM Agents
  • Responsible for setting up multiple Windows Server 2003 / 2008 R2 /2012 /2016 & other file and application servers as clients to SCOM server, retrieving and displaying performance data (CPU / Memory utilization, Disk,Process), security audit and dashboard views from these hosts and getting detailed server, client reports.
  • Setting up monitors and alerts.
  • Upgrading and applying patches to SCOM console, agents and backend components.
  • Providing problem resolution/troubleshooting for SCOM components and related custom scripts/automations to clients in the Microsoft engineering area, as well as integration into other monitoring components.
  • Implementing changes/enhancements to SCOM components and creating custom monitors and rules in Management Packs (MP) as needed.
  • Creating custom reports on results of SCOM monitoring
  • Responsible for Nagios agent installs.
  • Add,update and modify customized templates and threshold values.
  • Agent troubleshooting.
  • Work with UMF console in monitoring suppression.
  • Work on daily monitoring request tickets assigned to teamfrom theMcGraw-Hill Companies
  • Experience and knowledge with creating and managing tickets.
  • Work on daily monitoring request tickets assigned to teamfrom Confidential
  • Experience and knowledge with creating and managing tickets as well as reporting with Service Now.

Confidential, New York, NY

Distributed Computing Engineer/Webmaster

Responsibilities:

  • ITM Capacity Performance Management and Monitoring:
  • SiteScope Internet Monitoring
  • SiteSeereBusiness Internet Monitoring
  • Confidential OpenView/OVIS
  • Concord Live Health Network Monitoring
  • OPNET IT Guru Network Modeling
  • OPNET VNE Server
  • OPNET ACE Application Capture
  • FDR ODS Issuer
  • Mercury Topaz

SiteScope Administrator

Confidential

Responsibilities:

  • Installation, configuration and maintenance of web monitoring tool SiteScope.
  • Supplied Senior Management with reports and internal/external availability statistics of credit card web application servers.
  • Provided training and technical support, created documentation, procedural and escalation manual that assisted 1st and 2nd level Production Support staff in troubleshooting and identifying potential and immediate internet-related issues.
  • Designed various reports that aided E-Business and 3rd level support staff in analyzing and optimizing website performance.
  • Created procedural manual and trained operational staff to use SiteScope, Confidential OpenView and Sun Management Center monitoring tools.
  • Managed, implemented and deployed SAS IT Service Vision reporting tool.
  • Managed rollout of OPNET IT Guru to Infrastructure Strategy Team.
  • Created and implemented a process to easily identify issues relating to authenticated and unauthenticated email sent through our Credit Card Servicing and Acquisition websites.

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