SUMMARY:
Information Technology Professional Experienced in IT Application and System Infrastructure Monitoring. Extensive Experience Installing and Administering Confidential Topaz/BAC/BSM, Nagios, &Microsoft Systems Center Operations Manager.
PROFESSIONAL EMPLOYMENT
Confidential
Monitoring Engineer
Responsibilities:
- Responsible for Nagios agent installs.
- Add,update and modify customized templates and threshold values.
- Agent troubleshooting.
- Work with UMF console in monitoring suppression.
System Center Operations Manager
Confidential
Responsibilities:
- Installing SCOM Agents
- Responsible for setting up multiple Windows Server 2003 / 2008 R2 /2012 /2016 & other file and application servers as clients to SCOM server, retrieving and displaying performance data (CPU / Memory utilization, Disk,Process), security audit and dashboard views from these hosts and getting detailed server, client reports.
- Setting up monitors and alerts.
- Upgrading and applying patches to SCOM console, agents and backend components.
- Providing problem resolution/troubleshooting for SCOM components and related custom scripts/automations to clients in the Microsoft engineering area, as well as integration into other monitoring components.
- Implementing changes/enhancements to SCOM components and creating custom monitors and rules in Management Packs (MP) as needed.
- Creating custom reports on results of SCOM monitoring
- Create URL,Logfile,Process,Port,JMX,Ping,O/S level,CPU,Memory,Disk Space,Apache,Tomcat monitoring.
- Provide and configure Daily,Monthly Monitoring Management Reports.
- Configure alert/monitor suppression scheduling.
- Create transactional workflows,alerting and reporting for MHE applications.
- Work on daily monitoring request tickets assigned to teamfrom McGraw - Hill Education.
- Experience and knowledge with creating and managing tickets.
- Work on daily monitoring request tickets assigned to teamfrom McGraw-Hill Education
- Experience and knowledge with creating and managing tickets as well as reporting with Service Now.
Confidential
Systems &Applications Monitoring
Responsibilities:
- Create transactional workflows,alerting and reporting for MHE applications.
- Create URL,Logfile,Process,Port,JMX,Ping,O/S level,CPU,Memory,Disk Space,Apache,Tomcat monitoring.
- Provide and configure Daily,Monthly Monitoring Management Reports.
- Configure alert/monitor suppression scheduling.
- Created Application level monitoring using user synthetic transaction scripts.
- Created reports for workflows sent to management.
- Aid in troubleshooting script related errors.
- Installing SCOM Agents
- Responsible for setting up multiple Windows Server 2003 / 2008 R2 /2012 /2016 & other file and application servers as clients to SCOM server, retrieving and displaying performance data (CPU / Memory utilization, Disk,Process), security audit and dashboard views from these hosts and getting detailed server, client reports.
- Setting up monitors and alerts.
- Upgrading and applying patches to SCOM console, agents and backend components.
- Providing problem resolution/troubleshooting for SCOM components and related custom scripts/automations to clients in the Microsoft engineering area, as well as integration into other monitoring components.
- Implementing changes/enhancements to SCOM components and creating custom monitors and rules in Management Packs (MP) as needed.
- Creating custom reports on results of SCOM monitoring
- Responsible for Nagios agent installs.
- Add,update and modify customized templates and threshold values.
- Agent troubleshooting.
- Work with UMF console in monitoring suppression.
- Work on daily monitoring request tickets assigned to teamfrom theMcGraw-Hill Companies
- Experience and knowledge with creating and managing tickets.
- Work on daily monitoring request tickets assigned to teamfrom Confidential
- Experience and knowledge with creating and managing tickets as well as reporting with Service Now.
Confidential, New York, NY
Distributed Computing Engineer/Webmaster
Responsibilities:
- ITM Capacity Performance Management and Monitoring:
- SiteScope Internet Monitoring
- SiteSeereBusiness Internet Monitoring
- Confidential OpenView/OVIS
- Concord Live Health Network Monitoring
- OPNET IT Guru Network Modeling
- OPNET VNE Server
- OPNET ACE Application Capture
- FDR ODS Issuer
- Mercury Topaz
SiteScope Administrator
Confidential
Responsibilities:
- Installation, configuration and maintenance of web monitoring tool SiteScope.
- Supplied Senior Management with reports and internal/external availability statistics of credit card web application servers.
- Provided training and technical support, created documentation, procedural and escalation manual that assisted 1st and 2nd level Production Support staff in troubleshooting and identifying potential and immediate internet-related issues.
- Designed various reports that aided E-Business and 3rd level support staff in analyzing and optimizing website performance.
- Created procedural manual and trained operational staff to use SiteScope, Confidential OpenView and Sun Management Center monitoring tools.
- Managed, implemented and deployed SAS IT Service Vision reporting tool.
- Managed rollout of OPNET IT Guru to Infrastructure Strategy Team.
- Created and implemented a process to easily identify issues relating to authenticated and unauthenticated email sent through our Credit Card Servicing and Acquisition websites.
