SUMMARY:

Information Technology Professional Experienced in IT Application and System Infrastructure Monitoring. Extensive Experience Installing and Administering Confidential Topaz/BAC/BSM, Nagios, &Microsoft Systems Center Operations Manager.

PROFESSIONAL EMPLOYMENT

Confidential

Monitoring Engineer

Responsibilities:

• Responsible for Nagios agent installs.
• Add,update and modify customized templates and threshold values.
• Agent troubleshooting.
• Work with UMF console in monitoring suppression.

System Center Operations Manager

Confidential

Responsibilities:

• Installing SCOM Agents
• Responsible for setting up multiple Windows Server 2003 / 2008 R2 /2012 /2016 & other file and application servers as clients to SCOM server, retrieving and displaying performance data (CPU / Memory utilization, Disk,Process), security audit and dashboard views from these hosts and getting detailed server, client reports.
• Setting up monitors and alerts.
• Upgrading and applying patches to SCOM console, agents and backend components.
• Providing problem resolution/troubleshooting for SCOM components and related custom scripts/automations to clients in the Microsoft engineering area, as well as integration into other monitoring components.
• Implementing changes/enhancements to SCOM components and creating custom monitors and rules in Management Packs (MP) as needed.
• Creating custom reports on results of SCOM monitoring
• Create URL,Logfile,Process,Port,JMX,Ping,O/S level,CPU,Memory,Disk Space,Apache,Tomcat monitoring.
• Provide and configure Daily,Monthly Monitoring Management Reports.
• Configure alert/monitor suppression scheduling.
• Create transactional workflows,alerting and reporting for MHE applications.
• Work on daily monitoring request tickets assigned to teamfrom McGraw - Hill Education.
• Experience and knowledge with creating and managing tickets.
• Work on daily monitoring request tickets assigned to teamfrom McGraw-Hill Education
• Experience and knowledge with creating and managing tickets as well as reporting with Service Now.

Confidential

Systems &Applications Monitoring

Responsibilities:

• Create transactional workflows,alerting and reporting for MHE applications.
• Create URL,Logfile,Process,Port,JMX,Ping,O/S level,CPU,Memory,Disk Space,Apache,Tomcat monitoring.
• Provide and configure Daily,Monthly Monitoring Management Reports.
• Configure alert/monitor suppression scheduling.
• Created Application level monitoring using user synthetic transaction scripts.
• Created reports for workflows sent to management.
• Aid in troubleshooting script related errors.
• Installing SCOM Agents
• Responsible for setting up multiple Windows Server 2003 / 2008 R2 /2012 /2016 & other file and application servers as clients to SCOM server, retrieving and displaying performance data (CPU / Memory utilization, Disk,Process), security audit and dashboard views from these hosts and getting detailed server, client reports.
• Setting up monitors and alerts.
• Upgrading and applying patches to SCOM console, agents and backend components.
• Providing problem resolution/troubleshooting for SCOM components and related custom scripts/automations to clients in the Microsoft engineering area, as well as integration into other monitoring components.
• Implementing changes/enhancements to SCOM components and creating custom monitors and rules in Management Packs (MP) as needed.
• Creating custom reports on results of SCOM monitoring
• Responsible for Nagios agent installs.
• Add,update and modify customized templates and threshold values.
• Agent troubleshooting.
• Work with UMF console in monitoring suppression.
• Work on daily monitoring request tickets assigned to teamfrom theMcGraw-Hill Companies
• Experience and knowledge with creating and managing tickets.
• Work on daily monitoring request tickets assigned to teamfrom Confidential
• Experience and knowledge with creating and managing tickets as well as reporting with Service Now.

Confidential, New York, NY

Distributed Computing Engineer/Webmaster

Responsibilities:

• ITM Capacity Performance Management and Monitoring:
• SiteScope Internet Monitoring
• SiteSeereBusiness Internet Monitoring
• Confidential OpenView/OVIS
• Concord Live Health Network Monitoring
• OPNET IT Guru Network Modeling
• OPNET VNE Server
• OPNET ACE Application Capture
• FDR ODS Issuer
• Mercury Topaz

SiteScope Administrator

Confidential

Responsibilities:

• Installation, configuration and maintenance of web monitoring tool SiteScope.
• Supplied Senior Management with reports and internal/external availability statistics of credit card web application servers.
• Provided training and technical support, created documentation, procedural and escalation manual that assisted 1st and 2nd level Production Support staff in troubleshooting and identifying potential and immediate internet-related issues.
• Designed various reports that aided E-Business and 3rd level support staff in analyzing and optimizing website performance.
• Created procedural manual and trained operational staff to use SiteScope, Confidential OpenView and Sun Management Center monitoring tools.
• Managed, implemented and deployed SAS IT Service Vision reporting tool.
• Managed rollout of OPNET IT Guru to Infrastructure Strategy Team.
• Created and implemented a process to easily identify issues relating to authenticated and unauthenticated email sent through our Credit Card Servicing and Acquisition websites.