System Administrator Resume

EXPERIENCE SUMMARY:

A dynamic professional with over 4 Year of rich experience in Technical Support
A dynamic professional with over 3 + months of rich experience in Active directory (User Access Administration)…
SCCM 2007 administration and co - ordination Technical Support (L1) team Member Vodafone ….
Troubleshooting SCCM client issues in workstations and laptops.
To log & priorities system & user support calls for the second line support team…
Creating and maintaining email profiles for users.
Using remote control software tools to provide fault resolution and diagnosis….
Creating and administrating Microsoft Exchange email accounts. Document and maintain Help
Desk policies and procedures. The update and maintenance of the IT service desk authorized users
Train and supervise other support engineering staff. Track, monitor and report on all Help Desk incidents within defined customer service levels.
Used Remedy program to track ticket progress and enter updates to have on going record of case activity till resolution is reached and ticket closed.
Maintained Microsoft Exchange e-mail accounts and public folder access through Microsoft Exchange System Manager.
A keen Analyst and Team Player with thorough understanding of all aspects of the SDLC from understanding client requirements through direct client interaction, translating them into technical specifications and driving their execution.
Insightful knowledge in Provisioning Operations and comfortable in interacting with multiple levels of organization, management and staff from different locations.
Proven skills in managing teams to work in sync with the corporate objectives.
Strong analytical, problem solving & organizational abilities; Possess a flexible & detail oriented attitude.
Managing administration of users, groups/ resources, and approving/ preventing privileges to users
To monitor SQL server jobs by using “SQL Server Management Studio 2008.”
Monitor SQL server jobs by using “Business objects data integrator version 11.0.2.20”.

SKILLS & EXPERIENCE:

Experience in IT support/Desktop Administration support.
Professional Knowledge of Windows XP, Windows 7, Outlook, Microsoft OfficeGood knowledge of Internet Technologies TCP/IP, WINS, DNS, DHCP, WAN/LAN.
Hardware and Software installation, configuration and troubleshooting ability.
Basic knowledge of VMware.
Desktop/ Network/ Printer support.
Excellent customer service support skills with over 08 years’ experience.

AREAS OF EXPERTISE:

PC hardware, peripherals and Microsoft desktop OS, Broadband, Microsoft Exchange and Active Directory Outlook, Outlook Express, Internet services (mail, web)

TECHNICAL SKILLS

Windows Server 2003, Windows server 2008 R2
Orion Solar winds
Business objects data integrator version 11.0.2.20
Track it
SQL Server Management Studio 2008.
ITSM BMC 8.1
SCCM 2012 R2
Air watch
JMS—Verser

PROJECT EXPERIENCE

Confidential

System Administrator

Platform / Operating: Windows

Responsibilities:

To monitor client network using “Solar winds” and escalate the issues to the client by creating help-desk ticket, email or phone call if required.
To monitor SQL server jobs by using “SQL Server Management Studio 2008.”
Monitor SQL server jobs by using “Business objects data integrator version 11.0.2.20”.
Creating help-desk ticket for the issues using “Track it”.
Continuous monitoring event driven mail alerts generated by “System Center Operations Manager 2007” and escalating the issues to the client using Help-desk ticket, email or Phone call if required.
User access security identification, authentication, validation of authorization. Delete Email Accounts & provide access on existing Email box.
Create/Delete/Manage different Distribution and Security Groups.
Managing administration of users, groups & resources and approving & preventing privileges to users.
Generating monthly security report to ensure that only legitimate users have access on client’s network and daily service report as per quality standards.
Managing knowledge transfer to new resources in the account.
Preparing service report on daily basis by using remedy tool.
Creating and updating process flow documents in compliance with the quality standards followed within the organization.
Troubleshooting day-to-day issues based on the remedy ticket system and closing the ticket with in SLA.
Managing the Citrix Xen server.
Managing the user’s session in Citrix Xen server.
Proactively monitoring the SCOM alerts.

Confidential

Technical support

Responsibilities:

Generating monthly security report to ensure that only legitimate users have access on client’s network and daily service report as per quality standards.
Managing the user’s session in Citrix Xen server.
Managing knowledge transfer to new resources in the account.

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