SUMMARY

• Developed and administered MIS Budgets ($ 250,000 - $ 5,000,000.00 Plus).
• Created, rebuilt, modified and enhanced MIS systems, in multiple organizations, from a chaotic and unstable environment to one of a structured and stable environment.
• Ensured systems availability (LAN/WAN, hardware, software and applications) of up to 99.99%.
• Maintained MIS Word Order Completion Rate Confidential 99% plus per month.
• Maintained external/internal Customer Satisfaction Rate (for I.T. Dept.) Service Delivery Ratings from 90% - 99.99%.
• Accelerated CRITICAL business processes by upgrading, replacing and or fine-tuning the systems infrastructure (e.g. logistics/customer service dept. - pick list printing, shipper creation, bar code labels generation, palletization, product staging/shipment and ASN Transmission from two hours to within 15 minutes.
• Provided clear and concise MIS/IT reporting to Executive Management or Board of Directors (QS-9000 and ISO9001) according to industry standards.
• Developed documentation (LAN/WAN/VoIP, hardware, software and applications) for the purposes elaboration and explanation to Management. Mapped / Re-Engineered of Critical Business Processes/Systems.
• Physically diagnosed, troubleshot and serviced PC based servers/workstations/PCs; performed system service, upgrades, diagnosis and preventative maintenance.
• LAN/WAN/VoIP Infrastructure Architecture Design, Management and Administration skills (hardware / software / applications).
• Excellent vendor/service provider’s contract negotiation skills.
• Possess effective communications skills from Executive/Board of Directors down to plant floor machine operators to apprise personnel of major/minor MIS initiatives and benefits to be incurred.
• Possess excellent social skills to create a harmonious/pleasant work environment.

TECHNICAL SKILLS

• Virtualization vSphere 5.X - ESXi 6.X: Proficient in Installation, Creation, Management / Administration of Virtual Machines, vCenter Server Architecture, Virtual Networks, Virtual Storage, Storage Protocols (e.g. iSCSI, NFS, Fiber Channel), Templates and Cloning, Snapshots, vMotion and Storage Migrations, ESXi Firewall, Resource Management / Monitoring / Optimization of CPU / Memory / Storage, High Availability / Fault Tolerance, Distributed Power Management, Network Scalability via vNetwork Distributed Switches / Network Connections / Port Groups, Data Protection Strategy via VCB / Data Recovery Appliances and Patch Management via the vCenter Update Manager to manage ESX Patching / Patch Baselines.
• Unified Communications: Fully proficient in Installation, Management / Administration of Codecs, Regions, Redundancy (CM Groups / Device Pools), Dial Plan (Gatekeeper, Route Groups, Route Lists, Route Pattern, Digit Manipulation, Digit Analysis), Music On Hold, Conferencing, CM Features (Extension Mobility, IPMA, Attendant Console, Call Park / Pickup), IP Phones (Models: 7911, 7921, 7941, 7961 / 65, 7935 / 36 Conference Phones, 7914 Expansion Modules), WAN QoS (Link Efficiency, Classification and Marking, Congestion Management, Call Admission Control, Traffic and Policing, Rate Limiting), LAN QoS, Telephony Protocols (SCCP, RTP / RTCP, MGCP, H.323), Analog and TDM Signaling (ISDN, QSIG, DID, DNIS, ANI), Unity (Active Directory Integration, MWI), Unity Call Handlers (Interview, Directory, Goodbye, Opening Greeting, Operator), Integration with CM, System Schedule, Class of Service, SRST and CME / CUE.
• Cisco UCCE (Unified Contact Center Enterprise 11.X / 10.X / 9.X / 8.X / 7.X): Fully proficient with the Cisco Contact Center Enterprise Architecture, Design Consideration, Deployment Models, Central Controller, Preparing and Installing Cisco UCCE Software, Organizational Units in Active Directory and Web Setup, Central Controller - Logger, Central Controller - Router, Agent Desk Settings and VRU Type, Peripheral Gateway PG and CTI Server, Routing Client, Skill Target Sub System, UCCE Call Flow with CVP, Call Routing Post Route from CUCM Call Flow using UCCX, Scripts Editor and Basic Scripting, Basic Administrative Scripts, Basic Scripting with Call Variables, Cisco Unified CVP, Configuring VXML Gateway for UCCE and CVP, Creating Network VRU Scripts and CVP Microapp, Creating UCCE Scripts with CVP, Installation and Configurations of Cisco Finesse, Installation of Cisco Unified Intelligent Center with Live Data and Configuration of Cisco CUIC Reporting.
• Avaya Aura Unified Communications (S8300/G8300 Gateway) Intuity Audix Voice Mail: Implementation in a WAN Environment with multiple Remote Sites utilizing Avaya IP Telephony/WAN (Cisco Hardware) Infrastructure and integration into multiple LANs.
• Shoretel VoIP Telephony: Implementation in a WAN Environment with multiple Remote Sites utilizing ShoreGear Voice Switches, ShoreWare Software for Voice Mail, Automated Attendant Services, ShorePhone Telephones, ShoreWare Personal Call Manager Desktop Software and ShoreWare Director for System Management including installation, administration, maintenance and call detail reporting
• LAN / WAN Network Operations with Cisco Routers and Catalyst Switches: Fully proficient with Internetworking, CISCO IOS, Cisco Switch Design/Configuration with STP/VLANs/VLAN Trunking Protocol (Catalyst 19XX / 29XX/ 36XX / 37XX), Cisco Router Design/Configurations (17XX / 25XX / 36XX / 29XX / 39XX / 4XXX), WAN Technologies (i.e. MPLS VPN, IPsec VPN, Metro Ethernet, Internet VPN), Network Management Techniques, IP Traffic Routing, IP Traffic Management via Access Lists, Utilizing Queuing Features of Cisco Routers, LAN/WAN/MAN/ CAN Design, Classless Routing, QoS and Routing Protocols (i.e. IGRP / EIGRP, OSPF - Single Area and BGP).
• LAN - WAN Security Design and Management: Cisco Security Design and Implementation with ASA 5500 VPN-Firewall Appliances- fully proficient with the overall security design and processes with particular emphasis on: Router Security, Security Device Manager (SDM), Security Devices (IOS Firewall Feature Sets, Security - ASA Appliances, Firewall Service Modules), Trust and Identity Technology (AAA, TACACS, RADIUS, IBNS, NAC), Cisco Secure Access Control Server, IOS Firewall Authentication Proxy, AAA, IBNS Identity Based Networking Services, 802.1x Port-Based Authentication), Configuring Filtering on Routers / Switches (Access Lists, IOS Firewall CBAC), Configuring Filtering (ACLs, Content Filters, Object Grouping, Advanced Protocol Inspection), Configuring Network Intrusion Detection and Prevention (IOS IPS, Attack Guards and IDS Policies), Encryption (Hashing HMAC, Diffie-Hellman, Digital s), VPN Topologies (Site to Site and Remote Access), VPN Technologies (WebVPN, Tunneling Protocols Interfaces), IPsec (AH, ESP, Tunnel and Transport Modes, IKE), Configuring Site-to-Site VPNs with Pre-Shared Keys / Digital s utilizing Routers, ASA Appliances, Configuring Remote Access VPNs, Secure Network Architecture and Management (Layer 2 Mitigation, Router Management Center, SDM Security Audit, SNMP) and PIX-ASA Security Appliances Contexts Failover and Management .
• Applications Hosting / Streaming via Thin Clients: Citrix XenApp V6.X - Fully proficient in Installation, Management / Administration / XenApp Architecture, Installation and Configuration of Citrix Licensing, Delivery services Console, Logging Configuration, Citrix Policies, Publishing Applications and Content, Streaming Applications, Installation and Configuration of Citrix Plug-Ins, Configuration of The Web Interface / Secure Gateway, Profile Management, Load Management Configuration, Printing Configuration, Securing XenApp, Configuring NetScaler Access Gateway Enterprise Edition, Farm Administration and Troubleshooting.
• OPERATING SYSTEMS: Windows Server 2008 R2 / 2012 R2 / 2016, Windows 7 / 8 / 10 / Mobile: working and implementation knowledge of Active Directory, Forest/Site/Tree/Domain Design Management, Program/File Management, Control Panel, Print Management, Mail, Application Environments, System Maintenance, User/Group Management, System Backup/Restore, Event Viewing, Disk Administration, Performance Monitoring, Network Configuration, File/Disk/Security Management, Architecture, Installation, Client Access Support, Novell NetWare Integration, Remote Access Services, Network Browser and Server Performance/Optimization.
• Enterprise and Resource Planning Systems (E. R. P. System): QAD: Fully proficient in Systems Administration and practical working knowledge regarding setting up Users / Security, System Interface, Multiple Databases Management, Printers / Batch Processing, CIM Interface, Progress Database Management / Administration, System Cross, Shipping (Shipping Module Setup, Shipments Processing, Processing Issue Transactions, Creating Scanned Shipping Documents & Creating Custom Shippers) and QAD Integration with Electronic Data Interchange / Bar Coding Applications. SAP - ABAP/4: Fully proficient in software development interfacing with SAP R/3 System Confidential the BASIS Level in utilizing the Development Workbench, Data Objects, Language Constructs, Tables, Reporting, User Dialogs, Dynamic Programming, Open Interfaces, R/3 System Architecture, Team Software Development.

PROFESSIONAL EXPERIENCE

Confidential

Senior Architect/ Senior Staff Network Operations Engineer

Responsibilities:

• Position involves Architecture / Design / Lab / Build / Upgrade of the Cisco UC Platform (i.e. Communications Manager, Unity Connection to V10.5) / Avaya Aura Platform (i.e. Communications Manager / System Manager / Session Manager), Unified Dial Plan Creation, Migration of IP Telephony / Presence / Instant Messaging / Video & Collaboration to Office 365 - Skype for Business with PSTN Cloud / Cloud Connector for PSTN Connectivity, Creation / Governance of Legacy / IP Telephony Architectural Standards, Voice Engineering Team Mentoring and Technical Leadership,
• Additional responsibilities include implementations, conversions, application loads, hardware updates / changes, requirements definition, plan development, resource monitoring, project tracking / reporting, budget management and risk management, taking projects from initial conceptual development through planning, execution and successful conclusion, on time, within budget with high quality.

Confidential

Network Voice Architect

Responsibilities:

• Qty. 2,000 Sears / Confidential Retail Locations with Qty. (4) CUCM 7.1.5 Clusters, Unity Connection V7, Qty. (13) Global Call Centers, UCCE 7.1.5 Infrastructure (i.e. ICM Scripting, CVP, PG, Rogger, CTIOS, CTI Server, AS5400 Gateways) / CVP V7 with 3,000 + Cisco IP Agent Phones, SIP / PSTN / ISDN PRI Connectivity, Cisco 2800 / 3800 Series Gateways and CUBES, Avaya Aura Communications Manager V6.3 / Aura Messaging V6.3 and Session Manager V6.3 integrated with Qty. (3) Nortel CS-1000’s PBXs.
• Position involved Architecture / Design / Lab / Build / Upgrade of UCCE - CVP Infrastructure from V7.1.5 to V10.5, integrating Avaya Aura Platform with Cisco / Nortel CS-1000 Legacy IP Telephony with A Unified Dial Plan, Migration of IP Telephony / Presence / Instant Messaging / Video & Collaboration to Lync 2013 Server with SIP Trunking & DID Line Assignments for PSTN Connectivity, Creation / Governance of Legacy / IP Telephony Architectural Standards, Voice Engineering Team Mentoring and Technical Leadership,
• Additional responsibilities include implementations, conversions, application loads, hardware updates/changes, requirements definition, plan development, resource monitoring, project tracking / reporting, budget management and risk management, taking projects from initial conceptual development through planning, execution and successful conclusion, on time, within budget with high quality.

Confidential

Tier III Senior Network Engineer

Responsibilities:

• Contracted by Computech Computer Corporation (Detroit-MI) as a Tier III Senior Network Engineer.
• Position involved Administration / Troubleshooting VoIP Services, MeetingPlace 8.5, UCCE V9.X Infrastructure (i.e. ICM Scripting, CVP, PG, Rogger, CTIOS, CTI, CUSP, VXML Gateway …).and WAN Connectivity, providing Help Desk Support, Client VoIP Hardware / Software Support, Troubleshooting Systems Failures/Errors and Administering / Managing the Regional Cisco VoIP Infrastructure / Components.

Confidential

Cisco VoIP Architecture / Design Engineer

Responsibilities:

• Contracted by Tek-Systems (Grand Rapids-MI), representing Hewlett Packard, as a Cisco VoIP Design Engineer for The Confidential .
• Position involved VoIP Systems Design – Architecture, Administration / Troubleshooting VoIP Services and WAN Connectivity, providing Help Desk Support, Client VoIP Hardware/Software Support, Troubleshooting Systems Failures/Errors and Administering/Managing the Regional Cisco VoIP Infrastructure / Components.

Confidential

Infrastructure Project Manager

Responsibilities:

• Contracted by GM via KForce (Southfield, MI) on a 1 Yr. Contract.
• Position involves Project Management (e.g. SDP-21 / PMBOK / ITIL Methodologies) related to refreshing out-of-lease and renewal of GM Hardware, virtualization of legacy Wintel-Unix Servers / applications onto The HP DL 380 G7 Server Hardware, VMWare ESX and EMC SAN Storage Devices (VNX / VNXe Series).
• Additional responsibilities include all aspects of IT Infrastructure Project Management related to: implementations, conversions, application loads, hardware updates/changes, requirements definition, plan development, resource monitoring, project tracking / reporting, budget management and risk management, taking projects from initial conceptual development through planning, execution and successful conclusion, on time, within budget with high quality.