PC Technician Resume

SUMMARY:

Customer focused, solution oriented and highly analytical with experience in PC staging, troubleshooting and LAN configuration.
In depth understanding of IT infrastructure and data management with a well - rounded knowledgebase for front office support.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

PC Technician

Responsibilities:

Provide PC support including software installations and configurations.
Answer user inquiries by telephone and on-site, supporting desktop hardware and software packages.
Perform troubleshooting and resolve hardware and software problems.
Coordinate software installations between users and components of LANs and participate in evaluation of system configuration.
Maintain records of daily data communication transactions, problems and remedial actions taken and log installation activities.
Set up equipment for employee use, perform and ensure proper installation of cables, operating systems and related software.
Download applications for imaging desktops and laptops with classified data and encryption, analyze and diagnose issues while providing workable solutions.

Responsibilities:

Shipping Associate

Responsibilities:

Pulled and transmitted orders from bulk to picking location to prepare items for shipments.
Operated UPS and FEDEX computer systems to calculate appropriate shipping zones and rates.
Researched and maintained inventory nationwide using SAP Warehouse Inventory System.
Produced fiber and copper cables from detailed blue prints using mold and crimp machines and various hand tools.