SUMMARY

• 10+ years of experience as a server administrator with a proven track record for installing, configuring, and maintaining a wide range of servers in corporate and government environments.
• Excels Confidential troubleshooting, quickly identifying and resolving complex issues for both on - site and off-shore locations.
• Experienced Confidential crafting technical documentation and presentations for both clients and management.
• Seeking a long-term position.
• Outstanding communicator and customer service aptitude.

TECHNICAL SKILLS

• Servers: HP DL 360, HP C7000 Blade Servers, HP DL 160, Solaris Sun - Fire Servers, Solaris 10 servers
• Operating Systems: Windows, UNIX, Solaris, HP-UX, Linux
• Server Maintenance Software: Server Patch Installations using WSUS software, Symantec Netbackup Citrix XenCenter, Citrix XenApp, HP OpenView Suite of Products, Netcool Omnibus

PROFESSIONAL EXPERIENCE

Computer Installer

Confidential, Winfield, IL

Responsibilities:

• Imaged and configured 50 new HP Tower Desktop computers for Confidential .
• Serviced multiple hospital departments by removing old computer equipment.
• Deployed new CDH computers throughout the hospital.

RAMSES/WRDP Support Specialist

Confidential, Naperville, IL

Responsibilities:

• Built and maintained virtual machines with Citrix XenCenter.
• Replaced 35 Confidential &T servers with HP DL360 Gen8 Servers.
• Provided remote troubleshooting of Citrix Receiver client installations for Confidential -Lucent employees across the United States as well as India and Europe.
• Built Windows Servers to replace Confidential &T WRDP Servers using HP DL160 Gen 9 servers in key Confidential &T Data Centers.
• Built Windows servers to replace Confidential &T servers that were still using Windows 2003 Operating System.
• Used RAMSES to perform maintenance, including installing patches and monitoring RDP servers across the world.
• Developed and maintained Citrix Troubleshooting FAQ and Wiki page.
• Built Citrix Virtual XenCenter servers with Citrix XenApp 7.6 for use with Confidential users.

Network Management Specialist

Confidential, Downers Grove, IL

Responsibilities:

• Installed HPOM agents on 1300 Windows, Linux, and HP-UX servers using HP Automatic Agent Onboarding(AAO).
• Updated the host table on the HPON server with 1300 additional host entries.
• Implemented new policies for Windows, Linux, and HP-UX managed servers.
• Migrated SCOM to HPOM server entries for a large healthcare organization.

Telecommunications Analyst

Confidential, Naperville, IL

Responsibilities:

• Verified compatibility of new Symantec Net Backup products including Bare Metal Restore by installing and testing on Solaris and Windows servers.
• Built and tested 10+ HP C7000 Blade Servers using Windows Servers and Citrix XenApp6.5 software, configuring for use in Confidential &T data centers across the United States.
• Upgraded 30+ Confidential &T Citrix Data Center servers from XenApp 5.5 to 6.5.
• Developed SARB Vulnerability Server testing and generated diagnostic reports.

FLS Support Application Analyst

Confidential, Lombard, IL

Responsibilities:

• Provided telephone support for troubleshooting BMC network monitoring products.
• Supported BMC network products using a large virtual environment on my company laptop.

Network Monitoring Engineer

Confidential, Oak Brook, IL

Responsibilities:

• Installed and configured:
• HP OpenView NNMI servers on Windows Management Servers.
• 200+ new HPOM agents using BMC Blade Logic Server Automation software.
• 300 Cisco Wireless LAN MIBs on all NNMI servers to monitor the wireless network.
• Documented the HPOM Message browser for agent down messages.
• Removed, reinstalled, and restarted down agents on Windows and UNIX servers, restoring communications between client and management servers.

Network Monitoring Engineer

Confidential, Schaumburg, IL

Responsibilities:

• Configured and maintained Advent Net software monitoring for a 24x7 Linux server.
• Maintained up-to-date Netcool probe server lookup tables for use with Netcool Omnibus to report alarms.
• Verified 300+ new monitoring setups for Motorola Solution customers using ICMP monitoring to report server issues to the Netcool Omnibus server.
• Used an SQL development station to obtain reporting information.
• Application Monitoring experience with NOC Bridge coordination reporting directly to the NOC Manager

Tools: Engineer

Confidential, Oak Brook, IL

Responsibilities:

• Maintained HP OpenView Operations 8.1 Management Server, monitoring 200+ Solaris 10 Servers.
• Installed, configured, and troubleshot HP Network Node Manager (NNMi) 9.x.
• Monitored network routers and switches running on a virtual Windows Management Server platform.
• Supported and maintained UC4 Job Automation software.

Sr. Network Administrator

Confidential, Hines, IL

Responsibilities:

• Supported and maintained 10+ HP OpenView Node Manager Server Versions 6.x, 7.x, 8i and 9i for the Department of Confidential Network and Security Center (VA-NSOC).
• Provided maintenance of HP OpenView Node Manager on Solaris Sun-Fire v490 servers.
• Maintained Cisco Works Servers for Cisco distribution and access routers for deployment.
• Installed, configured, and supported HP Network Node Manager Version 9i on two Windows virtual servers, and HP SiteScope versions 10 & 11 for website monitoring.