SUMMARY

• Over 10 years experience in IT operations, engineering & project support (Network Security - firewall, VPN, internet proxy servers, System Administration/maintenance - LAN/WAN/wireless, System Administration, Technical Support).
• 9 years experience working in a multi-national company Confidential supporting IT Network infrastructure with more than 100,000 employees globally.
• 5 years experience in 24x7x365 rotating shift and on-call.
• Ability to learn new technologies quickly and efficiently.
• Positive attitude, adaptable, highly motivated, excellent verbal & written communication skills, detail oriented, strong work ethics and customer service oriented.

TECHNICAL SKILLS

• Microsoft Windows Server 2003, 2008 and 2012 MS Windows 7, 8, 10, Mac OS, Linux, Apple iOS, Android (Operating Systems and Application)
• VMware, Citrix (Virtualization)
• Remedy, Sysaid, ServiceCenter and ConnectWise (Ticketing System)
• HP System Insight Management, Triole, SolarWinds (Monitoring tool solution)
• Sonicwall / Bluecoat (Internet Proxy, bandwidth management)
• Netbackup 2012, Acronis 12.5, ARCserve (Backup Solution)
• MCAfee, Symantec, TrendMicro (Anti-Virus Solution)
• Teamviewer, Bomgar, RDP and VNC (Remote solution)
• WSUS, SCCM (patching and unified software deployment, reporting, remote etc)
• VSAT management and monitoring

PROFESSIONAL EXPERIENCE

IT Administrator

Confidential, Manhattan NYC

Responsibilities:

• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan
• Support user on Microsoft Active Directory Environment, user, computer, groups, Group Policy and Microsoft network services such as DNS, DHCP, DC. File/print server and application.
• Manage Office365 - mailbox creation, delegation, mail flow, quota, rules, restoring deleted and missing email.
• Responsible of installation for Microsoft product, application and other software/application utilized by the company.
• Handled Desktop/IP Phone management, troubleshooting, configuration and set-up based on business needs.
• Managing Shared folder and Printer server and assigning proper permissions to all end-user.
• Responsible of network security by updating and monitoring SonicWall.
• Collaborated with ISP company for WAN issue.
• Manage backup and performed restoration when needed.
• Responsible of creation and deployment of new Group Policy based business demands.
• Performed, create and maintain system documentation, network diagram and user training manuals.

Information Management Senior Specialist

Confidential,

• Manage incident and change tickets for multiple client Confidential, Confidential, Confidential (Remedy, Service Center)
• Maintain, Configured and Monitored Microsoft Windows server 2008/2012 on VSphere client, hosted on VMWare ESXI ver5 for local employee (Xerox).
• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
• Responsible of creating/managing of user, group and computer on Active Directory environment and other network services like DNS, DHCP, DC, VPN, Application and File&Print server for all business unit.
• Performed white listing for Proxy server TMG for all business unit.
• Managing MS Exchange 2007 server that includes the following roles like Mailbox, Client access, hub transport and unified messaging.
• Collaborate with US IT counter-part and business unit for severity 1 issue.
• Support and attend issues on client on Wintel and Citrix environment.
• Manage backup and perform restoration of files using NetBackup 2012 for Confidential, Confidential and Confidential Business unit.
• Responsible of documentation such Xerox Quarterly audit and compliance XISO, PCI.
• Perform monthly patching for 4 domain on both server and machine every 2nd week of the month using WSUS for all business unit.
• Manage MCAfee Anti virus.
• Responsible of deployment of software, patches using SCCM for Xerox Employee.
• Escalated and Collaborated with vendors for hardware faults.
• Responsible of adding end user to correct permission for shared folder.

System Administrator

Confidential

• Responsible installation, Managing and Monitoring and setup of Windows server 2012r2 hosted on VMWare ESXI.
• Manages users, groups and computer using Active Directory.
• Ensure 100% connectivity of VSAT and CommBox and first level support for PABX.
• Manage and maintain WIFI and modem deployed across the barge and oil rig.
• Monitor Network bandwidth and manage SonicWall.
• Responsible of managing, installation, troubleshoot and setup the following hardware such as VSAT, Server, Workstation, Laptop, Mobile devices, Wireless, Monitors, Network Printer, PBX, Idirect modem and Cable box.

Senior System Administrator

Confidential

• Responsible in Installation, Managing, Maintaining and Monitoring of Windows servers 2003/2008 and Novell Netware servers for Confidential client world wide.
• Responsible managing and creation of user mailbox for Confidential North America user using Exchange Management console.
• Manage user, groups and computer based on AD environment and giving proper permission for network folder.
• Monitored, create and restored backup for Confidential Airlines across the world using ARCserve.
• Installed and troubleshoot software and outlook issues for Confidential North America end users
• Responsible of deploying software, creation of report, remoting client through SCCM for Philippine based employee.
• Escalated & collaborated with local IT support worldwide for hardware server faults.
• Performed operating system patching, fixing vulnerabilities and implementing of Group

Senior System Administrator

Confidential

• Deployed, setup, configured and install MS Windows Server 2008 for newly acquired project.
• Migrating MS Windows network services such as AD, DC, DNS, DHCP, Application and File and Print server.
• Responsible of administering/managing Users, Groups and Computer using Microsoft Active Directory and deployment of Group policy.
• Maintain and Performed windows updates and security patches using WSUS on client platform.
• Managed file and print server and Anti virus solution MCAfee EPO.
• Responsible of IP reservation/deletion and scope creation using DHCP.
• Responsible of Enable and disable access to internet.