Telecommunication Technician Resume

SUMMARY:

Telecommunications Technician with 33 years career experience in telecommunications, wireless, and cable environments.
Dedicated professional with expertise in installation and maintenance of telecommunication equipment, computer hardware systems and software, and analog and digital diagnostic and repair techniques.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Telecommunication Technician

Responsibilities:

Program and install the following systems: Avaya IP Office (403,406,412,500,V2 - 500 Units); Voice Mail Pro; Embedded Voice Mail; Merlin Magix; Merlin Legend; Partner Messaging; Lucent Phone System, Partner Mail, Partner ACS
Install and program VOIP
Install PRI circuit, T1 SIP trunk on Avaya IP Office
Install remote phone's and network multiple sites using VLAN and H323 network connection
Installing end point license
Plan network installations by studying technical specifications; preparing an installation schematic
Provide technical support on various systems
Establish voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools
Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers
Document network by recording configuration diagrams and programming
Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation
Maintains customer rapport by listening to and resolving concerns; answering questions.
Maintain safe work environment by following standards and policies
Provide training and instructions to staff members
Keep supplies ready by inventorying stock; placing orders; verifying receipt.

Confidential

Telecommunication Technician

Responsibilities:

Trouble shooting existing system failure; analyzing color codes, External paging
Experience with working in residential and commercial areas and handling large task.
Tier two technician help desk.
Mentor new, less experienced technicians through hands-on instruction and ride-along.
Responsible for installing, maintaining, and repairing distribution racks, terminals, equipment, and interconnecting and distribution cables.

Confidential

Telecommunication Technician

Responsibilities:

Wired equipment and established connections, programming features, remote access tools, and integrations.
Provided site troubleshooting support through testing, identification, corrections of issues, and escalating situations irresolvable
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Configure and program IP Office: Small Office, 403, 406, 412 IPUnit and Definity G3

Confidential

Telecommunication Technician

Responsibilities:

Program various systems such as Partner Messaging; Lucent Phone System, Partner Mail, Partner ACS Viacom Paging
Strategically planned network installations according to customer orders, technical specifications, and manuals.
Designed and prepared site installation diagram and ordered supplies and materials according to project specifications.
Assessed installation sites to determine best tools for project and assembled required equipment

Confidential

Telecommunication Technician

Responsibilities:

Configure and install the following systems: Ultra COM AT Tie System, Onyx Phones Systems; Toshiba DK Systems, (DK-8; DK-16; DK-24; DK-40; DK-56; DK-96; DK-280; DK-424; DK strategy voice mail); AT&T 820 unit; Merlin Magix, Merlin Legend; N.V.M. (202) Partner Messaging; Lucent Phone System, Partner Mail Partner ACS; Mitel Sx200 switch; Sx2000 switch; AVT Phone Express; AVT call express; Valcom Paging Systems
Repair services and installation on various systems, such as Panasonic (VA-208, KX-T308, VA-412, VA-614,KX-T616 and VA 1232); Talk to Trillium Key System (208, 616 and 1032); Panther 1 Key System Unit (306,612,1032 and 2064); Panther II Key System (820,1032 and 2064); Southwestern Bell (246); North Comm. (1A3,308,616 and 1648 ITT Arress Equipment; Ultracom AT Tie System, Webcor (308); Tie System; 1A2 Sanbar 501 C and 512 Equipment; AT&T 820 unit;, Merlin Legend; Lucent Phone System, Partner Mail;; Valcom Paging Systems.