SUMMARY: To obtain Network Engineering position with a dynamic company and working environment.

• ITIL Foundation V3 certification.
• Experienced in 24x7 Network Operation Centers; Confidential, BT/Concert, Verizon, BellSouth, and Sprint.
• Supported Cisco routers and switches GSR12, 2600 - 7500, Nexus 7k5k2k, Juniper SA-2k-65k SSL-VPN, SSG Juniper 320 Netscreen firewall, VOIP/Cisco phones, Cisco ASA-IDS/IPS, Infoblox-IPam, IP-DNS, F5, M86 Web content Filter, 3G, Motorola wireless RF 7k controllers- ap-7131 access points, OSPF, MPLS, TCP/IP, BGP, VPN, SONET, Gig-Ethernet, ATM Frame relay, MLPPP, DS1-OC12.
• Wan management; Solarwinds Orion-Netflow, HP-Openview, CTM, Whats-up Gold and Cisco works tools and troubling shooting skills, CCNA BPX-MGX-IGX installation.
• Major project Lead Engineer with integrating the first and largest global ATM production network with BT/Concert and AT&T.
• Utilized MetaSolv ASAP/M6 for Design, circuit provisioning and Rebuilt of Facility racks and equipment.
• Knowledge of Confidential systems; Resolve, Meta-Solv M6, AAIS-DS, V-Net, Netsmart, Tirks, NEEDS, and Remedy ticketing system.
• Awarded outstanding Verizon Customer Service Achievement award for test and turn-up provisioning.
• Major Re-IP project for Confidential Communication, nationwide.
• Manage complex Fiber Audit projects, from the beginning to completion.
• Lead Wireless deployment of Cisco WLC 5508 and Cisco 3850 switches for Medical Center of Atlanta Ga.
• Knowledge of Motorola, Cisco and Aruba wireless systems.

PROFESSIONAL EXPERIENCE

Network Analyst

Confidential, Washington DC

Responsibilities:

• Install all operating systems, utilities, drivers and training software.
• Install sound systems, projectors, printers, wireless network access points.
• Run network cables, printer cables and setup Cisco switches or router.
• Tape down all wires, connect to network services.
• Test each computers software and network connectivity.
• Troubleshoot installation problems.
• Dry run all computer and av equipment, diagnose and fix all problems.
• At the end of the computer training, disconnect, pickup and return all the equipment to storage facility.

Access Engineer

Confidential, Pete FL

Responsibilities:

• Working Knowledge of equipment, circuit design, IP network trouble-shooting.
• Worked with ds0-Ocx circuits, trunks with field technicians.
• Worked with Fiber Systems, Alcatel DACs, Muxes, Cisco routers and switches.
• Worked with Low Bandwidth and High Bandwidth circuits.
• Worked various OSP Technicians for connectivity issues and devices.
• Created remedy tickets, application and systems; Resolve, Meta-Solv M6, AAIS-DS, V-Net, Netsmart, Tirks and other apps as needed. Knowledge of Fiber Systems, Ciena MT manager, flashwave 4100, DDM2000, Titan 5500, Lucent-Alcatel DACs, Muxes, Cisco routers and switches.
• Knowledge of various OSP Technicians for connectivity issues and devices.

Network Engineer

Confidential, Greenville SC

Responsibilities:

• Manage complex Fiber Audit projects for the US orders, from the beginning to completion.
• Complete design or problem resolution for a majority of problems from SONET, ADSL, DWDM, CWDM, Ethernet and/or IP networks technical issues.
• Communicate with diverse organizations both internal and external.
• Utilize MetaSolv for circuit provisioning for updating, adding, deleting network equipment(s) and network voice-data circuit design(s) functionality.

RE-IP Engineer II,

Confidential, Greenville SC

Responsibilities:

• Utilized Jira ticketing system creating and addressing ongoing project issues.
• Design Methods of Procedure (MOPs) for migration of networks of newly acquired companies.
• Confidential ’s network. MOPs consist of but not limited to, IP address configuration, default gateway configurations, routing protocol configurations.
• Implement the MOPs on a broad range of live network devices both during regular work hours and maintenance window.
• Collaborate with VNOC & TNOC to ensure seamless network migrations.
• Update and document Network Management Inventories (NMI) to reflect IP addressing changes amongst other things.
• Study network device configurations to understand network topology of sites with little or no documentation.
• Review MOPs from different team members for approval. Process.
• Troubleshoot network devices in event of network failure using ping and traceroute to understand movement of packets in the network.
• Configure various devices such as Turnstone CX200/CX100, Terayon Mainsails, Lucent PSAX, Copper Mountain CE200, Cisco 7200/3600 series routers, CISCO 2900/2600/1924 Switches and CISCO MGX 8850/BPX 8620 devices, Ericsson Marconi, Zhone MALC723.
• Understanding of telecom networks and equipment.
• Ability to Utilize MetaSolv ASAP/M6 design tool for network devices and problem resolution of encountered provisioning events.
• Design highly complex networks in Confidential ’s test lab. Build simulated networks in test labs to validate design or resolve highly complex network problems and compatibility issues.

Sr. Network Engineer,

Confidential, Marietta Ga

Responsibilities:

• Lead team working with Cisco wireless deployment of WLC 5508 and Cisco 3850 switches.
• Provide Tier 3 support for all wired and wireless network devices.
• Implement migration strategies, implementation, risk mitigation, and test plans.
• Support network standards, processes and wireless internal and guest SSL connectivity for the Atlanta research medical center's 50 access points.
• Assist with providing an effective high-level assessment of design of the wireless network.
• Technology, benefits, and risks to develop and deliver total solutions.
• Evaluate, test, document technology and solutions aligned with business initiatives.
• Assist with development of proposal and design of solution.

Provisioning Support Engineer

Confidential, Atlanta GA

Responsibilities:

• Supported Layer 1-3 Test and Turn up of services from 56K to Gig Ethernet bandwidth.
• Cisco routers and switches: 2800-7600.
• Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Perform technical escalations in line with company procedure.
• Adhere to published Telco/NI processes, procedures and case excellence guidelines at all times.
• Undertake any other reasonable task as assigned. Ability to build relationships with peer and management levels both with clients and the company management.
• Ability to drive chronic and complex cases in to quick and efficient resolution.
• Ensured incidents are allocated to the most appropriate ‘next step’ as part of the incident management process.
• Provide a professional 3rd level technical support for Customer’s Service Transition and Operation Teams and their Customers.

Network Support Engineer

Confidential, Atlanta, GA

Responsibilities:

• Configured and manage WAN such as MPLS, VOIP, BGP, Fr/relay, broadband, Cisco 2800-6500, Nexus 7k,5k,2k, CAS, 3G, routers and switches.
• Infoblox IPAM for Ip addressing, DNS, and Dhcp for deployment projects and upgrades for internal data center devices and servers.
• VOIP local and remote support for QOS, new phone installs.and Avaya management.
• Network Management systems Solarwinds Orion NPM and Netflow.
• Responsible RF Wireless network troubles, performance, RF site design survey, 3G, access point replacement and recommendations for new areas and site locations.
• Security supported Cisco ASA, ACS, Juniper Netscreen, Juniper SSL-VPN.
• Isolated and resolved high complex network-related service calls.
• Utilized as data center support, rack equipment F5 Load balancer, Ironport, m86, Cisco sw, routers, HP servers, cabling and Trouble shooting connectivity port issues.
• Monitor and maintain network infrastructure equipment. After-hours work including nights and OnCall 24/7 rotation support.

Technical Support

Confidential, Alpharetta, Ga

Responsibilities:

• 24x7 Tier lll support to the maintenance teams with the GSA-APC-Tier ll for both domestic and global Networks.
• Analyzed and improved existing processes by direct interaction via escalation from the Tier 1 and Tier 2 centers.
• Rigorous examination of current procedures supporting data services.
• Proactive and reactive support of POS, ATM, T1-OC48, Sonet, Frame relay, wireless, IP, ML-PPP, Gig-Ethernet.
• Utilize as the network prototype support for new network services for MPLS, BGP, EIGRP, OSPF, VOICE-QOS/VPN/VRF, IP, multicasting for connectivity and routing issues with Cisco GSR12, Cisco 7200, and 6500. Juniper support with routing and connectivity for the international network.
• Supported Visio design layouts for Gig-Ethernet, LAN-GIG connectivity.
• Coordinated customers and local exchange carrier sites and network outages.
• Remedy-AOTS and Bmp tracking ticket systems, T-Mass, ICORE,TIRKS, CTM, Netscope, and IP-Ping for evaluating packets and locating the affected trouble areas.