SUMMARY:

• Experience in all aspects of system administration in the Microsoft Server 2000/ 2003/2008/2012 environments
• Proven experience providing executive - level IT support, as well as support to users in a SCIF environment
• Instrumental in providing IT support to Chairman Bernanke and staff throughout the 2008 financial crisis
• Experience managing computer/user accounts, OUs, groups, and all other aspects of Active Directory
• Abilities working with routers, switches, firewalls, and other aspects of networking
• Demonstrated knowledge of all network topologies, design, and implementation as well as data communications fundamentals
• Demonstrated abilities in large-scale project management using MS Project as well as documentation and development
• Strong knowledge of IT Security, including hardening, patch management, and more
• Strong abilities providing desktop support and troubleshooting a myriad of hardware and software problems

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Information Systems Analyst

Responsibilities:

• Deploy and administer countless web-based applications using IIS 5.0-7.5
• Extensive use of Active Directory 2003/2008/2012 , computer/user accounts, OUs, file shares, domain local and global groups
• Key team player in migration from Domino/Notes environment to Exchange/Outlook
• Provide BlackBerry support, including the reconfiguration of BlackBerry infrastructure from Domino to Exchange environment
• Administer print server, including management of drivers, print queues, and more
• Provide support to the Board’s print shop, administration of enterprise photocopiers and printing devices
• Serve as technical lead in the migration from standalone printers to multifunction copiers
• Perform capacity planning and trend analysis for the Board’s printing infrastructure using automation and monitoring tools
• Extensive work in configuration of multifunction copiers using LDAP, SNMP, SMTP, HTTPS protocols
• Deploy AutoStore environment for centralized printing and scanning
• Knowledge of Microsoft Clustering Services, including SQL and File Clustering
• Implement, document, and manage process for updating remote access VPN smartcards (PKI) with new s
• Serve as VPN client expert for other IT specialists as well as other divisions at the Board
• Provide IT support for all major desktop applications and issues to the General Counsel and other senior members of the Legal Division as well as Chairman Greenspan, Chairman Bernanke, Chair Yellen, Governors, and their staff
• Responsible for managing deployment of desktop PC’s at Chair Yellen’s house
• Support the Board’s most mission important staff and consistently provide stellar support at mission critical times
• Develop documentation,, and briefings for both technical and non-technical staff for projects involved in
• Provide IT support to members of the Board’s Intelligence Unit
• Provide IT support to various Divisions at the Board, including serving as lead on major hardware deployments
• Administer major client operating system upgrades for both Windows XP, Windows 7 x64, and Windows 10
• Work with secure telephones STE/STU, including patches, updates, troubleshooting
• Act as technical lead to aid the reorganization of the IT Support Infrastructure for the Board
• Manage and administer various help desk ticketing and knowledge management systems

Confidential, San Diego, CA

Configuration Management Specialist

Responsibilities:

• Oversee patch management for Information Technology components of tactical systems EPLRS, JECCS, DTC, and TDN
• Develop InstallShield scripts to automate the installation of patches for aforementioned Marine Corps tactical systems
• Create and maintain Access XP database to keep track of patch management

Confidential, Louisville, KY

Bilingual Network Analyst

Responsibilities:

• Administer Microsoft Exchange accounts
• Proven experience interfacing and assisting users worldwide with a focus on assisting Spanish-speaking users
• Received for highest user satisfaction and for highest issue resolution
• Remote server management using Citrix Metaframe, PC Anywhere and NetOp Remote Control
• Analyze and monitor network traffic and outages in a multi-tiered, multi-server environment including routers, switches and hubs using WhatsUp Gold and other diagnostic tools
• Management of user accounts on domain, exchange and other corporate servers including AS/400 and EDI systems

Confidential, Huntsville, AL

Network Administrator/IT Consultant

Responsibilities:

• Design, implement and administer a Windows 2000/XP network with TCP/IP, implement and manage SDSL WAN connection, provide user support
• Manage telephone system using the Artisoft Televantage PC PBX system
• Design Visual Basic program to monitor server outages and generate a printed report providing outage statistics
• Experience developing installation scripts with InstallShield Developer
• Install and configure a server with Windows 2000 Advanced Server, including IIS and Active Directory
• Manage and design corporate website as well as design and maintain websites for corporate clients using HTML, FrontPage, Dreamweaver, CGI,Perl, JavaScript, SSL shopping cart, RealMedia, and more.
• Desktop publishing with Corel Draw, Corel PhotoPaint, Adobe Photoshop, and Adobe Acrobat
• Real Media audio/video production and Internet publishing
• Implement secure shopping cart service and integrate with corporate e-commerce website
• Troubleshoot and maintain legacy computer and operating systems including DOS, Windows 3.x, and Windows 9x.
• Troubleshoot and install hardware peripherals including motherboards, processors, RAM, CD-ROM drives, hard drives, scanners, SCSI adapters and much more
• Manage backups to tape and CDRW
• Assist in deployment and management of QuickBooks Pro accounting software
• Assist in supervision of employees, in order to ensure reliable day to day operation