SUMMARY:

• Information Technology Professional with over 10 years of experience.
• in Health Information Technology and Healthcare reform, in order to implement, support and integrate electronic health records (EMR/EHR) to achieve meaningful use. This Healthcare IT Program was administered by The Office of the National Coordinator for Health Information Technology (ONCHIT) under the HITECH Act (ARRA).
• Experience in Requirements Elicitation Techniques such as JAD/RAD, Focus Groups, Interviews, Requirements Workshops & Brainstorming.
• Skilled in creating Use Cases and Functional Specification documents.
• Experience in Full Life Cycle Developments with knowledge of Waterfall, RUP and Agile Methodologies.
• Has expertise in all phases of the System Development Life Cycle (SDLC). Has interacted with clients to gather requirements and performed analysis, design, development, integration, implementation, testing, acceptance and maintenance.
• Experience in Unit Testing, Regression Testing, Functional Testing, System Testing, End to end and User Acceptance testing. Created and executed Test Plans and Test Cases and maintained Testing Dashboards.
• Experience in Business Intelligence, analysis, d mining.
• Experience adult learners and high school students in computer skills in a lab and classroom environment.
• Experience leading offshore teams of up to 6 Programmers. Responsible for estimating hours, reviewing team members’ work and mentoring peers.
• Dedicated to ensuring that submitted products meet standards and end user requirements.
• Possesses excellent communication skills and the ability to work and succeed within a team environment.

TECHNICAL SKILLS:

• COBOL
• JCL
• DB2
• TSO/ISPF
• MS Access
• MS Office
• JIRA
• HP Quality Center
• SQL
• Oracle
• MS Outlook
• Confluence
• HP Service Center
• SQL Server 2005
• Toad
• Sharepoint
• Visio

PROFESSIONAL EXPERIENCE:

Systems Analyst - UAT testing

Confidential

Responsibilities:

• Assigned to work with the business on creation of detailed end user Acceptance Test plans.
• Work with members of the QC team to create and document relevant Test Cases based on the Business Requirements document and Requirements Traceability Matrix for review and sign-off by the business.
• Conduct end to end testing,
• Conduct end to end testing to ensure that Business objectives for the Nebraska Medicare Advantage business expansion project relating to the User Controlled area for STARS & HEDIS measures are met.
• Conduct end to end testing to ensure that Business objectives for the Medical Record Review application relating to Reviews, Ranking, Scoring and Submission of targeted claims to CMS for risk adjustment are met.
• Track defects to resolution and closure.
• Create, update and maintain User Acceptance Testing Dashboards.
• Work with the business users and IT teams to facilitate accurate translation of business requirements and ensure deliverables develop into quality solutions meeting those requirements.
• Work with IT teams to ensure that System and Integration testing is all encompassing and thorough and meets the objectives of the project.
• Attend QA reviews and review team members’ work, obtain necessary sign-offs.
• Create and maintain relevant SDM Documents in SharePoint.

Technical Environment: Windows, MS Office, MS Access, MS SQL Server, SQL, JIRA, Confluence

Systems Analyst

Confidential

• Worked as part of a team that successfully developed and implemented a Medicare Advantage package solution as a service provider for Arkansas leading to an improvement in performance.
• Interfaced directly with business customers, vendors and end users to identify Business requirements as it relates to areas of Sales and Marketing, Actuary, Product and Compliance.
• Tracked deliverables against timelines, updated Project milestone charts and conducted weekly status review meetings with business customers, Arkansas Blue Cross and vendors to report on updates/progress.
• Documented requirements, developed Conceptual Specification documents and Technical Design documents related to obtaining, creation of reports and transfer of data using secure file transfers via SFTP.
• Attended QA reviews and reviewed team members work, obtained necessary sign-offs.
• Worked as a liaison between the business users, IT developers/staff and vendors to facilitate accurate translation of business requirements and ensured deliverables developed into quality solutions meeting those requirements, suggested measures to resolve any issues that pertained to deliverables and/or d and tracked them to completion.
• Worked with QC teams to ensure relevant Test Cases and Test Results were created and documented for review and sign-off by the business.
• Created and maintained relevant SDM Documents in SharePoint.

Technical Environment: Windows, MVS, COBOL, JCL, Endevor,DB2, SQL, MS Access, MS Office, Visio

Systems Analyst,

Confidential,

Responsibilities:

• Interfaced with business customers/end users to identify Business requirements.
• Attended JAD sessions and created/updated/maintained the Business Requirements Document (BRD) along with the Requirements Traceability Matrix.
• Liaison between the business users and offshore IT developers/staff to facilitate accurate translation of business requirements and ensured deliverables developed into quality solutions meeting those requirements.
• Responsible for analyzing systems and developed Functional Specifications, Current State and Future State documents for enhancement projects.
• Created and documented Test Cases, set up Claims and 837 Test and performed UAT, documented Test Results for review and sign-off by the business.
• Created and maintained relevant SDM Documents in SharePoint.

Technical Environment: Windows, MS Office, MVS, NASCO systems, HCBO, JCL, Visio

Business Analyst

Confidential .

Responsibilities:

• Interfaced directly with business customers/end users to identify Business requirements.
• Worked as a liaison between the business users and IT developers/staff to facilitate accurate translation of business requirements and ensured deliverables developed into quality solutions meeting those requirements.
• Worked with business groups to identify and fix d quality issues and discrepancies in both Legacy systems as well as the Enterprise D Warehouse (EDW)
• Responsible for conducting root cause analysis of d issues, documented requirements, developed Functional Specifications, reviewed team members work, conducted UAT reviews with the business and obtained necessary sign-offs.
• Tracked d quality tickets from the time of entry into HP Service Manager through implementation and post-production verification of fixes.
• Created and maintained relevant SDM Documents in SharePoint.
• Worked with QC teams to ensure relevant Test Cases and Test Results were created and documented for review and sign-off by the business.

Technical Environment: Windows, MS Office, MVS, COBOL, JCL, Endevor, DB2, SQL, Toad, Oracle, Informatica, SQL Server 2005, MS Access

Implementation Management and Support and Workflow Redesign Specialist

Macomb Community College

Responsibilities:

• Traced the development of IT systems in health care and public health and addressed the concepts of meaningful use, health information exchange (HIE), the NHIN and other nationwide approaches.
• Assessed health management information systems and health IT standards as well as principles underlying installation, configuration and maintenance of health IT systems.
• Analyzed and charted health workflow processes and redesigned them in order to optimize and automate them. Discussed prototyping, user-centered design and evaluation, usability and the effects of new technology and workflow on downstream processes.
• Addressed approaches to assessing, selecting and configuring EMR/EHRs to meet the needs of customers and end-users as well as assessed popular Vendor systems, highlighting the features of each and noting differences between the systems.
• Learned the history and culture of health care and public health in the U.S.
• Discussed approaches to assessing safety issues, improving quality and implementing quality management and reporting through electronic systems.
• Participated in role-playing to acquire skills necessary to communicate effectively across the full range of roles that will be encountered in health care and public health settings as well as understanding team roles, team dynamics, the importance of communication and group cohesion.
• Gained an understanding of project management tools and techniques that results in the ability to create and follow a project management plan as well as principles of leadership and effective management of teams with an emphasis on the leadership modes and styles best suited to IT deployment.

Analyst / Programmer

Confidential,

• Interacted with business customers (both US and international) to analyze needs, determine business Requirements and support translation of those requirements into diagrams and dbase and code Design Specifications.
• Wrote Use Cases and Functional Specifications.
• Estimated effort hours, lead and worked closely with Offshore Developers to facilitate accurate translation of business requirements and ensure deliverables developed into quality solutions meeting those requirements.
• Worked with QC teams to help them design and document Test Cases and expected results.
• Conducted Deliverable reviews,
• Planned, developed, tested, enhanced, implemented and maintained online and batch modules for the Recalls system.
• Ran SQL queries against Teradata tables to analyze and interpret data.
• Responded to customer requests and resolved errors.
• Analyzed and implemented software change initiatives.
• Created and maintained relevant SDM Documents in Team Connect/SharePoint.
• Assisted the customer on a Six Sigma Process Improvement project by providing information and process flows that were needed to correct and improve a process within the system as well as documenting and presenting recommendations.
• Worked on a proof of concept using both Mainframe and Java technologies for the creation of a new process that would allow external users to upload a text file through a new Web screen. It then triggered a mainframe batch job to create SAVE extracts for the users. This automated the process and freed up IT resources so they could focus on other tasks.
• Collaborated with the customer to analyze, design and develop modules that tracked and reported discrepancies in claim payments to avoid incorrect and/or duplicate payments.
• Collaborated in d conversion and shutdown activities for decommissioning the system being replaced, ensuring the continued smooth running and synchronization of data for both old and new systems during the transition phase.

Technical Environment: Windows, MVS, COBOL, JCL, DB2, SQL, Terad, IMS DB/DC, AbendAid, VSAM, FileAid, Xpediter, Changeman, QMF, SPUFI, TSO/ISPF, CA-7, Mobius, JES, SharePoint, MS Word, MS Excel, MS Outlook, HP Quality Center, Java/J2EE, Visio

Information Analyst

Confidential

• Planned, developed, tested, implemented and maintained both online and batch modules for a Tooling Capacity Planning system.
• Conducted end-user surveys and analyzed and documented recommendations. Utilized project/activity management techniques and SDLC Methodology (CMM level 3 processes).
• Designed, estimated effort hours, wrote Specifications and coded SQL DB2 and IMS DB/DC programs in PL/1 and COBOL II.
• Updated and maintained disaster recovery plans.
• Created and maintained System Requirements Specifications.
• Analyzed and implemented software change initiatives for CA-7 and Language Environment conversions.
• Administrated configuration management.
• Acted as liaison with the d center.
• Led a system Y2K coordination effort for Disaster recovery planning, laying out the steps that would need to be taken and responsibilities of team members (both onsite and off-shore) in case the system failed at midnight

Technical Environment: Windows, MVS, PL/1, COBOL II, JCL, DB2, SQL, IMS DB/DC, AbendAid, VSAM, Endevor, Panvalet, QMF, SPUFI, TSO/ISPF, CA-7, CMM, MS Word, MS Excel, MS Outlook.